Crevier BMW

These are my latest thoughts on my recent M Coupe purchase: I can't say who is to blame for the event happening. Everyone blames everyone else. It's probably BMW NA's fault. But it doesn't matter purchase: I can't say who is to blame for the event happening. Everyone blames everyone else. It's probably BMW NA's fault. But it doesn't matter who started it. What matters is when you make a promise, you KEEP the promise! If there are no consequences for breaking a deal, then all of what holds society together starts to break down. But I'm getting ahead of myself. Here is the forum thread that chronicals the hold: http://www.bimmerfest.com/forums/showthread.php?t=169519&highlight=Coupes+hold Crevier told me the delivery date range. Then I pointed out the forum thread about about the hold, asking if my car was effected - THREE WEEKS before the delivery date. I was told that the hold did not effect my car's delivery. Their story never changed, despite my repeated queries, until two days AFTER the car was supposed to be delivered. Then I was told, guess what, your car is on hold, we're so sorry, we'll "make things right". After three more weeks of "We don't know when it will be released.", I was told it was delivered and ready to be picked up. So, let's "make things right", right? This started by offering me $25 less than the amount I lost just on the interest on the money I had paid them, based on the promise of driving home in the car that Sunday, and in the form of credit to their parts counter. I told Frank that the bare minimum was a check to me for $150, as that was my lost interest, or else we'd be going to court. But if he really wanted to "make it right" he would compensate me for the wear and tear on my M5 during the hold, and for the extra month I paid to store my Mustang to make room for the Coupe, based on what he himself had told me. But he fell back on the "but we gave you such a good deal" BS. He also claimed that BMW NA told him nothing about the hold, no doubt so he COULD blame them once I (and others) got screwed. But that's not my fault or my problem. BMW, through Frank as their agent, made a contract with me for $. [B]Then they broke their contract.[/B] It doesn't matter if it was at the dealership level, the national level, or the intergalactic level. The customer should be compensated first, THEN the inner factions of BMW can figure out how to divide up the penance. But they don't care about their customers, not on the dealership level, not on the national level, and not on the corporate level. The only reason I own any BMW (and I own 3) is because no one else makes a better driver's car. But in the future, they will be my last consideration instead of my first, specifically because of how they treat their customers. Crevier lost a customer, and so did BMW because of them, for not wanting to part with $300 on a $52,000 deal as compensation for screwing a customer. More

I took my 540iT in to: 1) check the oil quality due to the previous radiator problem, 2) Replace the windshield weatherstripping, 3) replace a cracking engine belt, 4) check a PDC sensor. All these wer the previous radiator problem, 2) Replace the windshield weatherstripping, 3) replace a cracking engine belt, 4) check a PDC sensor. All these were done on time and I went to pick up the car friday night at 6:30pm. The car had already been brought to the front, and having key in-hand I told my family to proceed to dinner and I'd meet them there. Then the problems started... Immediately upon starting the car I got a transmission failure warning. The car was taken back to the shop for diagnosis. While waiting, I discovered in the paperwork that the techs checked the oil LEVEL and not it's QUALITY as I had specifically asked. After waiting a while I walked back into the shop (being agitated at being late for dinner, the last with my wife for the long weekend due to a conference in San Diego). The tech stated that the battery had been low, they charged it a bit, and it should be further charged by driving. He did not explain WHY the battery was low. FYI: We have had NO previous problems with the battery or charging system. Anyway, now very late for dinner I set off, only to discover my gas tank was nearly empty, the computer stating that I had a range of 19 miles. How much idling did my car do at Crevier??? Did they joyride in it??? My paperwork does not show the odometer reading when it was dropped off. Luckily I had enough gas to get to dinner, but everyone else had already eaten and were about to leave in order to get to San Diego on time. Also, I noticed that both the rear windows had been left down a crack (not enough to see easily). Luckily I discovered this before the rain hit on Saturday. Why had they been lowered??? p.s. That's now seven times in a row that Crevier has done something bad to one of my cars during service. SEVEN! p.p.s. The PDC had been "chewed on" and was thusly not elligable for warranty repair. I was quoted at least $260 (two hours labor) to pop it out and solder the wires together. I think this is rediculous, as it should only take about a 1/2 hour, hence my "1" rating for pricing. More

I ran my mini-cooper through water during the rainy season this winter, and ended up having $8500 in damage (water got into the pistons and bent the pistonshaft, and made a hole in the engine block. I season this winter, and ended up having $8500 in damage (water got into the pistons and bent the pistonshaft, and made a hole in the engine block. I bought the car from autoland, but I took the car to crevier to have it fixed (because I had a good experience previously with there service when the window motor in my driver's side door siezed up). They took an unusually long time to get the parts to fix the engine (in fact they ordered the wrong part at first), so they appoligized for the delay and gave me a loaner 325i even though I didn't buy my car from them and was under 21 at the time! During the process, they called me several times with conflicting information (one person left a message saying the car was fixed, then someone else left a message saying it wasn't), but I quickly figured out that the only person that was on top of things was Tess, my service advisor, so I just ignored everyone else and listened to her. When I finally got the car back, someone in the service department had torn the driver's seat. Crevier immediately offered to replace the seat for free, had a loaner waiting (!) when I dropped off my car again. When I finally got the car back, the electronics controlling the CVT transmission failed, and I had to take the car in again. Crevier again had a loaner waiting. During this time I had gotten behind on my car payments (1 month) and when I returned to Crevier to pick up my car they couldn't find it! Crevier called to report the car stolen and found that it had been repo'd. They appoligized to me (!) for allowing the car to be taken off their lot, and unoffically allowed me to keep their loaner another day while I got my mini back. (I paid 1200 to the finance company and got it back the next day). After this, my mini had the same electrical problem two more times, and each time, I took the car in as soon as I noticed the problem (I called only about 15 minutes ahead) and Tess had a loaner waiting for me the minute I arrived. Ultimately, the electrical problem kept coming back and I eventually traded in the car for another (a 325xi). Overall, Crevier's customer service (at least is my experience) was OUTSTANDING. Their only downfall is that their technicians don't seem to be very good. I would recommend this dealership because although their service time and quality is just average, their customer service is excellent, and their sheer willingness to help in every way possible can turn a frustrating service nightmare into something tolerable. Oh, and all I ever paid them was the $500 deductible on my insurance (for the water damage). Everything else was fixed under warrenty, no problems. More

Went in for brake inspection. I stated sounds like poor front brakes, I thought needed change. Also, they wanted to charge me for fan replacement at $960. Service advisor stated brakes are ok at this tim front brakes, I thought needed change. Also, they wanted to charge me for fan replacement at $960. Service advisor stated brakes are ok at this time. Then, I went to Desert BMW, they stated front brakes do need be changed and that the fan replacement would cost $514 which includes labor. Crevier totally misdiagnosed my brake inspection & wanted to overcharge me for the fan replacement. I totally felt they were dishonest with me. Salespeople are great, service advisor and service manager were totally unprofessional. More

My previous experience with this guy was positive. Guess I caught him on a bad day, but still no excuse. Took my M3 in for the rod bearing recall. Was pointed out on a previous visit that my strut bar was I caught him on a bad day, but still no excuse. Took my M3 in for the rod bearing recall. Was pointed out on a previous visit that my strut bar was broken all the way through. Instead of asking if I wanted to buy a new strutbar, and they would install it for free while the engine was already out, those knucklheads put my broken bar back on.<br><br>very unprofessional. and they have the nerve to ask for 5s every time you pick up your car. More

When I dropped my car off the interior trim was fine. The service person called me and told me my trim on the inside looked a little loose and they could fix this for $990. When I picked up my car the t The service person called me and told me my trim on the inside looked a little loose and they could fix this for $990. When I picked up my car the trim was falling off. In addition my car was not washed and there were grease marks on this front and back window. More

Crevier has been able to fix problems with my car after another dealership had the car for days and claimed they couldn't recreate the noises and malfunctions. This really makes me wonder if all BMW mecha another dealership had the car for days and claimed they couldn't recreate the noises and malfunctions. This really makes me wonder if all BMW mechanics, foremen and shop directors receive the same training. The service at Crevier is excellent and I am extremely satisfied. Albert called when he said he would and kept me regularly appraised on the progress of my car. The folks in their parts department are also very knowledgeable and friendly. Theresa, Vaheh and Art are the parts staff I have dealt with. Despite being a bit out of my way, I have decided to stick with Crevier for excellent service. More

On july 29 i left my car in service at crevier for a On july 29 <br>i left my car in service at crevier for a damaged wheel. I was informed they needed my car for one week to send out for repair. <br><br On july 29 <br>i left my car in service at crevier for a damaged wheel. I was informed they needed my car for one week to send out for repair. <br><br>August 4<br>I called crevier the following to try and get an update and kept getting the run around. No one new what was going on with my car . With my luck the service consultant that took my car in origianlly was fired 2 days after i left my car there. <br><br>August 5<br>It took 5 phone calls ( three of them never got returned) Finally i got transfered to who at the time i thought was the service manager ( richard ) he gave some info on the wheel and told me it be another week before it was done. <br><br>August 7 <br>Richard Calls me on saturday telling me that the wheel was repaired, but that another wheel has been damaged while in the shop at crevier. This just took me over the to. I went to see the damage that night. The wheel that was repaired still have minor scuff marks on it. I would normally not be that anal about it but i paid 4500 dollars for the set about a month prior to this incident. I wanted them replaced ofcourse. The assistant service manager said they needed to attemp to repair them and if it is not to my satifacgtion they would then be replaced.<br><br>August 10 <br>I called bmw northamerica and unfortunately they cannot help being that the wheels are aftermarket wheels. All they could do is get a hold of the service manager i make him aware of the situation. <br><br>August 18 <br>i called to get another update i was told by richard that they would need my car for another week since" i wanted them perfect " its not that its just they were only amonth old.<br><br><br> More

I got one of those sour BMW's...I am at Creiver every other week with my new 2004 330Ci Conv...<br>Although I am not happy at all with my car itself, I am satisfied with my service at Creiver...Jason D. other week with my new 2004 330Ci Conv...<br>Although I am not happy at all with my car itself, I am satisfied with my service at Creiver...Jason D. actually returned my calls and such about service and went over the repairs that were done and parts that were ordered.<br>Only thing I regret is not buying my car from Crevier since they have the loaner car service, but for customers who purchased the car there...<br>Other service advisors, i think his name was Nick, are friendly as well and offer bottled water at every chance they get...<br>Unfortunately, my previous servicce advisor was Jeanine...she was the Mini service advisor there...but somehow i got stuck with her...she had no clue what she was talking about, and NEVER returned phone calls...I would have given this review all 1's if she was still my advisor... More

I leased my 2003 745li from Crevier. Excellent experience. Service has always been excellent. Very satisfied with the entire staff, labor and management.<br><br>The 745 is quite a car and a lot of experience. Service has always been excellent. Very satisfied with the entire staff, labor and management.<br><br>The 745 is quite a car and a lot of fun to drive. <br><br>Chris Callas<br><br> More