Crevier BMW

Bad and misleading service We have taken my wife's 2006 Z-4 to Crevier twice to try to diagnose an electrical problem. First time, they said it was the DCS unit, but wanted $24 We have taken my wife's 2006 Z-4 to Crevier twice to try to diagnose an electrical problem. First time, they said it was the DCS unit, but wanted $2400 for repairs. We took it to a local repair shop we trust and they fixed it for $800, but the same error lights kept coming on. Took it back and Crevier claimed that it was still the DCS unit despite having just put in a new OEM unit. Our repair shop had gone as far as to install our display and DCS in a fully working Z4 and neither showed any problem. Despite this ,Crevier insists that it is the DCS unit. Further, after saying nothing the first time, they now insist that we can't have an after-market battery in our car, that we need at $600 BMW battery and that we must do this urgently. I called South Bay BMW in Torrance and they confirmed that Crevier's battery diagnosis is incorrect and that it is permissible to have an after-market battery in our car. These people are expensive and give you misleading diagnoses and bad advice. Avoid their service department! More

A simple oil change destroyed my entire electrical system I took my car in on 2/8/16 for a simple oil change and requested it to be done by 2pm. I get there and they asked if I got a call that my car was done I took my car in on 2/8/16 for a simple oil change and requested it to be done by 2pm. I get there and they asked if I got a call that my car was done. I replied no. Dan comes in to tell me when they tried to reset my car after the oil change that it may have been hooked up wrong and that they need to put in a new "foot module" in, I have no idea what that is. Then he said, but were going to warranty it out (OF COURSE ARE, IM NOT PAYING FOR YOUR SCREW UP!!) and then he said they need it for 2 days and gave me a loaner. He called Tue and said it was done, I replied, I thought you saId you had to order the part? He replied, oh we had one in stock. Really?? C'mon now. You don't know you have a part on hand? Well I picked the car up Wed late afternoon. I get home from work on Friday 2/12/16, I went in to put my gym clothes on and when I went to leave for the gym, my car wouldn't start. I tried several times and all it did was click, and then the entire dashboard lit up, the radio was flashing and I got a burning smell from the vent. I immediately called Dan wanting to know what did you guys do to my car. He said I need to bring it in, how am I supposed do that when it won't start. He replied, I don't know but we don't have any way to tow it. I said again. What did you guys do to my car, you jacked it just getting an oil change and now my entire car is jacked up. While talking to him my windshield wipers randomly went on and won't shut off. I proceeded to tell Dan everything that was going on and he tried to claim it wasn't necessarily from the oil change. REALLY??? You did jack it up, You had to give me a loaner because the mechanic screwed it up trying to reset the computer. All I have to say is, as much money as Roger Penske has you guys can't get qualified mechanics that know how to reset a computer??? Crevier BETTER FIX THIS AND FIX IT RIGHT OR I WILL TAKE LEGAL ACTION!!! I have not had one problem with my car until I brought it to Crevier. I WILL NEVER EVER USE CREVIER AGAIN!! This has nothing to do with Dan, it has EVERYTHING TO DO WITH CREVIER BEING CHEAP AND HIRING PEOPLE WHO DON'T KNOW WHAT THE xxxx THEY ARE DOING!!!! I will also make sure anybody and everybody knows what you did to my car and to recommend going to Sterling BMW or Irvine BMW!!! DO NOT USE CREVIER!!!! TO ADD TO THIS. AFTER GETTING MY CAR BACK THAT WED 2/10/16 I GET HOME FROM WORK FRIDAY 2/12/16 AND 15 MINS LATER GO TO LEAVE AGAIN AND MY CAR WOULDN'T START, IT JUST CLICKED. I TRIED A COUPLE MORE TIMES AND THE DASHBOARD LITE UP AND I GOT A BURNING SMELL FROM THE VENT. I CALLED MY ADVISOR DAN WANTING TO KNOW WHAT THEY DID TO MY CAR. WHILE TALKING TO HIM MY WINDSHIELD WIPERS CAME ON. DAN SAID I NEED TO GET IT TO THE DEALERSHIP, I SAID HOW AM I SUPPOSED TO DO THAT, I DON'T KNOW BUT WE CAN'T TOW IT. THANK GOD I HAVE AAA. DAN PROCEEDS TO TELL ME THIS MAY NOT BE RELATED TO THE OTHER PART THEY ALREADY SCREWED UP. REALLY!? I CAN'T BELIEVE THIS IS WHAT HAPPENED JUST TAKING IT FOR AN OIL CHANGE! ! ILL WAIT TO SEE WHAT LIE I GET NEXT, BECAUSE I WAS FLAT OUT LIED TOO!!! DON'T GO THERE, THIS IS MY WARNING! ! More

I must be a fool to repeat Originally had a horrible experience with Paul Cox last December when I brought in my BMW 528i for an alignment and etc. I must be a fool to repeat se Originally had a horrible experience with Paul Cox last December when I brought in my BMW 528i for an alignment and etc. I must be a fool to repeat service at Crevier when my wife experienced a headlight failure warning message, vehicle automatically silencing lock/unlock chirping and door lot closing to lock/unlock command. Again, my wife was assigned to Paul Cox and received a horrible service. Even after explaining the malfunctions of my BMW to Paul Cox, he simply turned down my wife with needed diagnostic and service of the vehicle. Paul Cox told my wife that there is no loaner vehicle available and that she return 5 days later for service, My wife told me on the phone what had happened. I called Paul Cox and advised him that these malfunctions are signs of electrical failure and service should be done ASAP. Even after the call, Paul Cox never mentioned the availability of complementary rental car during service and reiterates about a loaner car not being available until Tuesday. I escalate this issue with John Choe, Crevier's Service Manager. John Choe at no time apologies for Cox' sub-standard customer service. Choe promised that he will resolve the issue after I mention to him that electrical failure is a serious issue and even great for a mother of two young children driving the malfunctioning vehicle without proper diagnostic/service. Instead, Choe makes my wife explain again the issues of the car and blames "someone" for possible vehicle malfunction. Choe frustrates my wife and constructively makes her leave the dealership without servicing the vehicle (Choe promised me on the phone that he will get the car serviced). I had to escalate the issue to the Operations Director of Crevier (Roger See) and BMW North America for Cox and Choe's lack of customer service. BMW North America apologized to me for Cox and Choe's sub BMW standards and customer service. See reassigned Richard Kim to service my vehicle and provide a loaner car the following day. Fool me once shame on them, fool me twice shame on me, fool me three times shame on whom? More