Crevier BMW

Found a car that I loved online through BMW north America's web site, after agreeing on a price with Susan Otto I decided to fly 1000+ miles to get this car because i wanted and it could be a mini v America's web site, after agreeing on a price with Susan Otto I decided to fly 1000+ miles to get this car because i wanted and it could be a mini vacation for me..after landing at the airport i went straight to a local bank a few miles from the dealership, picked up a cashiers check for the full amount of the car, and made my way to get my dream car. once at the dealership i was told that since i was paying with a cashiers check and did not wish to use any Financing , that they could not allow me to drive the car home for 2-3 days until the check cleared the bank,, at this point the bank was closed for the day and what was to be a quick turn around started to get prolonged. i was expected to get a room and wait a few days until i could start my trip home,,, i ended up paying fora room for one night , went to the bank the next morning and cashed out the check at the dealerships request and made my way back to the dealership to pay for the car in CASH,,,stressful to say the least, its not a comfortable feeling walking around Orange County with 40k in cash on you... after a 14 hour drive back home, i am very happy with the car, but i feel untrusted, and badly treated by that location. the sales person i dealt with "Wayne" was great, and i felt bad that management but him in that situation, to have to ask me to wait in town for a few days or go get cold hard cash... all i can say is,, if you do not wish to use credit to make a purchase at this location,, go else where! More

I purchased a part (sun shade) for my wife's BMW. While I was paying I asked the parts Employee the installation process. He said it was simple that I can even do it. I said I would not be around to While I was paying I asked the parts Employee the installation process. He said it was simple that I can even do it. I said I would not be around to install the sun shade. My next question was can somebody install it here. He said it's was easy and we can do it and we'll take care of it. Then the disaster began, my wife takes it in and they want to charge her an hour and a half of labor. Close to $200 to install a sun shade that cost $200. If you say you're going to take care of it, that means you're going to care of it. Then I call and speak to Jackie Deemer the Customer Service Manager. She was rude, short, and didn't allow me to say a word. Her whole goal was to shut me up. Mission accomplished! Thank you Jackie and thank you Crevier BMW More

Marlene and Sasha were so helpful and answered every question I had about the vehicle and they even picked me up after I had traded in my previous car at a different dealership. I was very impressed wi question I had about the vehicle and they even picked me up after I had traded in my previous car at a different dealership. I was very impressed with their service ethic and willingness to help. Thanks again girls! More

This is the 6th car we have bought from Marlene. She is absolutely wonderful with every process of the car buying experience. Her customer service is outstanding, and has gained a wonderful reputation with absolutely wonderful with every process of the car buying experience. Her customer service is outstanding, and has gained a wonderful reputation with me, my family and friends. All of the friends who have done business with Marlene have all been very pleased. She is patient and facilitates in applying options that best suits our individual situations. When I think of an outstanding experience in customer satisfaction and results, Marlene is by far the best. More

This is my second certified pre-owned BMW purchase at Crevier. I purchased a '07 335i (E90) about three years ago. It was nice car - but the CPO expired earlier this year (2013). Since the warranty Crevier. I purchased a '07 335i (E90) about three years ago. It was nice car - but the CPO expired earlier this year (2013). Since the warranty was out - I decided to see what options I had for a two door coupe. I was really satisfied with the CPO experience at Crevier - I called the Client Advisor that worked with me on the 335i and found out he was in a different line of business - but I did speak to him and he put me in contact with one of the sales managers, David Bunnell. I made an appointment after work and met David who assigned Saul Braslavsky to work with me on what vehicle and options I would like. I settled on a 2011 328i coupe. I had some equity on my trade-in and I ended up driving off the lot without anything out of my pocket. There were a couple of blemishes that Saul coordinated with their detail shop to correct and Sonny my Service Advisor worked on some minor items in the vehicle that are still covered by the original manufacturers warranty. I couldn't be happier with my experience with Crevier. They are still going through a construction renovation with their sales area (their competed service area renovation is awesome!) - but the customer service experience always exceeds my expectations. More

After working with an excellent salesman by the name of Diamond who seemed to know every detail about the 335i that I wanted to lease, the sales manager blew it. My one-year old daughter was getting restle Diamond who seemed to know every detail about the 335i that I wanted to lease, the sales manager blew it. My one-year old daughter was getting restless after 45 minutes at the dealership, and I needed to wrap it up, so I asked for the lease price of the vehicle. I had already given my range, and stated that I would lease the vehicle if they could meet it. The sales manager, Eric Grombacher, stepped in and pointed out that I wouldn't have enough time to complete the transaction tonight. He said "you should come back when you have more time." I told him that I could come back the next day, but I had already given him all of the assumptions and that he should know what my lease payment would be now. His response was "we don't give prices out for people to shop around." What??? I had my checkbook in hand and was ready to make a deal, and they knew it. What a complete insult! With all of the great reviews that have been left about this dealership, I cannot believe that a sales manager would make such an audacious statement and insult a customer so carelessly. And, for the record, why would I not be allowed to shop the price around? I have to believe that the dealership has earned a good reputation by better service than this. This sales manager should be reprimanded for the kind of treatment I received. I'm sure his version of what happened would be different than mine if his boss were asking him about it, but this dealership should understand that I am the customer, and my perception is all that matters! More

Marlene was very easy to work with and provided great guidance on the new BMW 328 diesel models that were coming out. She helped me pre-order the car to my specifications and kept me updated throughout guidance on the new BMW 328 diesel models that were coming out. She helped me pre-order the car to my specifications and kept me updated throughout on its progress from Germany to the US. I'm very happy with my car and Marlene is definitely someone I would work with again. More

I recently leased a BMW 320i from Marlene, and overall it was an exceptional experience. When I lease a car, I typically like of a lot of details on 'the numbers.' Marlene was able to answer all of my ques was an exceptional experience. When I lease a car, I typically like of a lot of details on 'the numbers.' Marlene was able to answer all of my questions in a prompt and efficient manner. I found Marlene to be refreshingly up-front and transparent during the process. With my lease, Marlene ended up in a competitive selling situation with an 11th-hour offer from another dealer, and she handled this situation with style and grace. When it's time to turn in my 320i, and look for a new car, Marlene will be the person that I call. More

I began my 3rd BMW experience at Crevier BMW as I had received exceptional service in years past. I have been working with Marlene Tapie who was an amazing help in making my decisions. My original goal received exceptional service in years past. I have been working with Marlene Tapie who was an amazing help in making my decisions. My original goal was to pick up my car in Munich and explore Germany before having the car brought home. Marlene walked me through each step culminating in one of the most amazing car delivery experiences and one of the most exciting vacations I have ever had. My experience at Crevier has always been a positive one, but this one was just amazing and I plan on returning in a few years to repeat the process. More

If you are buying a BMW or are even thinking about buying one, please make sure you talk to Sean Waller from the Crevier internet team. I have owned a different car every year for the last 4 years. I have sp one, please make sure you talk to Sean Waller from the Crevier internet team. I have owned a different car every year for the last 4 years. I have spent countless hours dealing with horrible sales employees to not leave Sean Waller a raving review on his professionalism and amazing customer service. Sean was very easy to talk to, polite, attentive and most of all he listened. I didn’t buy from him on my first visit but I came back two days later to purchase with him. I sent requests for internet quotes to Irvine, Beverly Hills and Rusnak after my first visit with Sean. The quote from Irvine was a joke, Rusnak never emailed me back or phoned and still hasn’t to this day, and Beverly Hills jerked me around and made me feel so unwelcome to the point where I walked out of their dealership. Sean Waller always returned my calls and texts, treated me with respect, gave me everything I asked for and took the time to understand what I wanted and worked to find me the perfect car. He even followed up with me after his weekend off to touch base with me. I work very hard in a luxury retail environment and have done so for almost eight years and I would never leave a review if my experience wasn’t the best of the best. Sean displayed exemplary customer service and went the extra mile to make me happy and I would recommend all my friends, family and personal clientele to buy their next BMW with him. I'm leaving this review for Sean Waller because I want everyone to know where they can receive the best service while also having the best experience buying a new car. More