Crevier BMW

BAD BAD BAD Sales is poor at service and attitude Talk about totally not being treated to a luxury experience. I sat down to talk numbers and was brought back with a price at full msrp! The guys dan f Talk about totally not being treated to a luxury experience. I sat down to talk numbers and was brought back with a price at full msrp! The guys dan fan/fong - wouldn't even talk of the subject of invoice pricing. Just kept giving me the runaround about their website pricing and how they incorrectly valued my trade in. I have gotten other numbers from friendlier bmw dealers so I knew what I wanted. But will not from go to Crevier ever! Instead of being upfront they hid things and didn't give info on how they got their numbers. I was so unimpressed! More

Crevier BMW "totaled" my car, when it was supposedly being test driven by a service mechanic after repair of an estimated $800 fluid leak (coincidentally, that repair was recommended just 6 m supposedly being test driven by a service mechanic after repair of an estimated $800 fluid leak (coincidentally, that repair was recommended just 6 months after the extended warranty expired). Crevier staff put 12 miles on the car, which was still 3 miles and heading away from the dealer, when the mechanic hit the rear of a stopped car causing deployment of the airbag and extensive front end damage to my vehicle, which was determined to be total. Understandably, accidents occur, but I question the 12 miles on the car to test for repair of a leak & the fact that the car was being driven mid-day away from Crevier in the city streets of Santa Ana (where the driver/mechanic also lived). At a minimum, 15 miles would have been put on the car & that assumes that it would have u-turned and headed directly back to Crevier had the collision not occurred. I was not contacted by anyone at Crevier (other than 2 brief and dismissive calls by the service writer and several interactions with the service manager, who was notably sympathetic). In fact, no further contacts were made after I declined to negotiate a purchase of a replacement car. Crevier/Penske is apparently self-insured for this loss and advised me to have any further interactions with a claims adjuster. I was offered (& eventually accepted) "fair market value" of the car and received payment 2 months after the car was destroyed. The market value in no way reflects the extent of my loss or the very poor response by Crevier to this incident. Consumers should be very wary of taking vehicles to Crevier BMW for repair & should certainly look carefully at the use and miles put on your cars while at Crevier. More

Alex Lopez is the worst salesman I have ever encountered, rude, arrogant, and disrespectful to his customers. I would not recommend anyone going to this dealer unless you want to have a terrible BMW experie rude, arrogant, and disrespectful to his customers. I would not recommend anyone going to this dealer unless you want to have a terrible BMW experience. More

Not a good experience. Crevier was a great dealership, I purchased three cars there previously. Crevier was bought by Penske Automotive since my last purchase, and in my opinion they have gone straight I purchased three cars there previously. Crevier was bought by Penske Automotive since my last purchase, and in my opinion they have gone straight downhill. My experience was not good. The entire philosophy of the company has changed, in my opinion they were dishonest and flat out lied to me about a transaction. If I ever am forced to step foot on that lot again, I will check to see if I still have my watch and wallet before I leave... More

This was my first experience in purchasing a BMW. Marlene was excellent! She provided exemplary customer service and made my buying experience easy - without any stress! Something I had never experienced whe was excellent! She provided exemplary customer service and made my buying experience easy - without any stress! Something I had never experienced when buying a car. I would recommend Marlene and Crevier to all. More

I had purchaed several BMW's from another dealership but I was very unhappy with thier service. Crevier was recommended, so I gave them a try, I was so pleased with the service that I decided to purchas but I was very unhappy with thier service. Crevier was recommended, so I gave them a try, I was so pleased with the service that I decided to purchase my next vehicle from Crevier. My sales person was Marline Tapie. She is very professional and knows her BMW's. The price was more than fair but equally important was the process. I don't have a bunch of time to waist hanging around a dealership so she had me out quickly. She did however take her time to make sure that we knew how to work all of the gadgets on our new X5. More

Found a car that I loved online through BMW north America's web site, after agreeing on a price with Susan Otto I decided to fly 1000+ miles to get this car because i wanted and it could be a mini v America's web site, after agreeing on a price with Susan Otto I decided to fly 1000+ miles to get this car because i wanted and it could be a mini vacation for me..after landing at the airport i went straight to a local bank a few miles from the dealership, picked up a cashiers check for the full amount of the car, and made my way to get my dream car. once at the dealership i was told that since i was paying with a cashiers check and did not wish to use any Financing , that they could not allow me to drive the car home for 2-3 days until the check cleared the bank,, at this point the bank was closed for the day and what was to be a quick turn around started to get prolonged. i was expected to get a room and wait a few days until i could start my trip home,,, i ended up paying fora room for one night , went to the bank the next morning and cashed out the check at the dealerships request and made my way back to the dealership to pay for the car in CASH,,,stressful to say the least, its not a comfortable feeling walking around Orange County with 40k in cash on you... after a 14 hour drive back home, i am very happy with the car, but i feel untrusted, and badly treated by that location. the sales person i dealt with "Wayne" was great, and i felt bad that management but him in that situation, to have to ask me to wait in town for a few days or go get cold hard cash... all i can say is,, if you do not wish to use credit to make a purchase at this location,, go else where! More

I purchased a part (sun shade) for my wife's BMW. While I was paying I asked the parts Employee the installation process. He said it was simple that I can even do it. I said I would not be around to While I was paying I asked the parts Employee the installation process. He said it was simple that I can even do it. I said I would not be around to install the sun shade. My next question was can somebody install it here. He said it's was easy and we can do it and we'll take care of it. Then the disaster began, my wife takes it in and they want to charge her an hour and a half of labor. Close to $200 to install a sun shade that cost $200. If you say you're going to take care of it, that means you're going to care of it. Then I call and speak to Jackie Deemer the Customer Service Manager. She was rude, short, and didn't allow me to say a word. Her whole goal was to shut me up. Mission accomplished! Thank you Jackie and thank you Crevier BMW More

Marlene and Sasha were so helpful and answered every question I had about the vehicle and they even picked me up after I had traded in my previous car at a different dealership. I was very impressed wi question I had about the vehicle and they even picked me up after I had traded in my previous car at a different dealership. I was very impressed with their service ethic and willingness to help. Thanks again girls! More

This is the 6th car we have bought from Marlene. She is absolutely wonderful with every process of the car buying experience. Her customer service is outstanding, and has gained a wonderful reputation with absolutely wonderful with every process of the car buying experience. Her customer service is outstanding, and has gained a wonderful reputation with me, my family and friends. All of the friends who have done business with Marlene have all been very pleased. She is patient and facilitates in applying options that best suits our individual situations. When I think of an outstanding experience in customer satisfaction and results, Marlene is by far the best. More