Crevier BMW

This is my second certified pre-owned BMW purchase at Crevier. I purchased a '07 335i (E90) about three years ago. It was nice car - but the CPO expired earlier this year (2013). Since the warranty Crevier. I purchased a '07 335i (E90) about three years ago. It was nice car - but the CPO expired earlier this year (2013). Since the warranty was out - I decided to see what options I had for a two door coupe. I was really satisfied with the CPO experience at Crevier - I called the Client Advisor that worked with me on the 335i and found out he was in a different line of business - but I did speak to him and he put me in contact with one of the sales managers, David Bunnell. I made an appointment after work and met David who assigned Saul Braslavsky to work with me on what vehicle and options I would like. I settled on a 2011 328i coupe. I had some equity on my trade-in and I ended up driving off the lot without anything out of my pocket. There were a couple of blemishes that Saul coordinated with their detail shop to correct and Sonny my Service Advisor worked on some minor items in the vehicle that are still covered by the original manufacturers warranty. I couldn't be happier with my experience with Crevier. They are still going through a construction renovation with their sales area (their competed service area renovation is awesome!) - but the customer service experience always exceeds my expectations. More

After working with an excellent salesman by the name of Diamond who seemed to know every detail about the 335i that I wanted to lease, the sales manager blew it. My one-year old daughter was getting restle Diamond who seemed to know every detail about the 335i that I wanted to lease, the sales manager blew it. My one-year old daughter was getting restless after 45 minutes at the dealership, and I needed to wrap it up, so I asked for the lease price of the vehicle. I had already given my range, and stated that I would lease the vehicle if they could meet it. The sales manager, Eric Grombacher, stepped in and pointed out that I wouldn't have enough time to complete the transaction tonight. He said "you should come back when you have more time." I told him that I could come back the next day, but I had already given him all of the assumptions and that he should know what my lease payment would be now. His response was "we don't give prices out for people to shop around." What??? I had my checkbook in hand and was ready to make a deal, and they knew it. What a complete insult! With all of the great reviews that have been left about this dealership, I cannot believe that a sales manager would make such an audacious statement and insult a customer so carelessly. And, for the record, why would I not be allowed to shop the price around? I have to believe that the dealership has earned a good reputation by better service than this. This sales manager should be reprimanded for the kind of treatment I received. I'm sure his version of what happened would be different than mine if his boss were asking him about it, but this dealership should understand that I am the customer, and my perception is all that matters! More

Marlene was very easy to work with and provided great guidance on the new BMW 328 diesel models that were coming out. She helped me pre-order the car to my specifications and kept me updated throughout guidance on the new BMW 328 diesel models that were coming out. She helped me pre-order the car to my specifications and kept me updated throughout on its progress from Germany to the US. I'm very happy with my car and Marlene is definitely someone I would work with again. More

I recently leased a BMW 320i from Marlene, and overall it was an exceptional experience. When I lease a car, I typically like of a lot of details on 'the numbers.' Marlene was able to answer all of my ques was an exceptional experience. When I lease a car, I typically like of a lot of details on 'the numbers.' Marlene was able to answer all of my questions in a prompt and efficient manner. I found Marlene to be refreshingly up-front and transparent during the process. With my lease, Marlene ended up in a competitive selling situation with an 11th-hour offer from another dealer, and she handled this situation with style and grace. When it's time to turn in my 320i, and look for a new car, Marlene will be the person that I call. More

I began my 3rd BMW experience at Crevier BMW as I had received exceptional service in years past. I have been working with Marlene Tapie who was an amazing help in making my decisions. My original goal received exceptional service in years past. I have been working with Marlene Tapie who was an amazing help in making my decisions. My original goal was to pick up my car in Munich and explore Germany before having the car brought home. Marlene walked me through each step culminating in one of the most amazing car delivery experiences and one of the most exciting vacations I have ever had. My experience at Crevier has always been a positive one, but this one was just amazing and I plan on returning in a few years to repeat the process. More

If you are buying a BMW or are even thinking about buying one, please make sure you talk to Sean Waller from the Crevier internet team. I have owned a different car every year for the last 4 years. I have sp one, please make sure you talk to Sean Waller from the Crevier internet team. I have owned a different car every year for the last 4 years. I have spent countless hours dealing with horrible sales employees to not leave Sean Waller a raving review on his professionalism and amazing customer service. Sean was very easy to talk to, polite, attentive and most of all he listened. I didn’t buy from him on my first visit but I came back two days later to purchase with him. I sent requests for internet quotes to Irvine, Beverly Hills and Rusnak after my first visit with Sean. The quote from Irvine was a joke, Rusnak never emailed me back or phoned and still hasn’t to this day, and Beverly Hills jerked me around and made me feel so unwelcome to the point where I walked out of their dealership. Sean Waller always returned my calls and texts, treated me with respect, gave me everything I asked for and took the time to understand what I wanted and worked to find me the perfect car. He even followed up with me after his weekend off to touch base with me. I work very hard in a luxury retail environment and have done so for almost eight years and I would never leave a review if my experience wasn’t the best of the best. Sean displayed exemplary customer service and went the extra mile to make me happy and I would recommend all my friends, family and personal clientele to buy their next BMW with him. I'm leaving this review for Sean Waller because I want everyone to know where they can receive the best service while also having the best experience buying a new car. More

I recently bought a BMW 328i from Marlene Tapie. I had visited other dealerships looking at other makes of cars and so got to experience a lot of different sales presentations. The difference between Mar visited other dealerships looking at other makes of cars and so got to experience a lot of different sales presentations. The difference between Marlene and everybody else was huge. Buying a car should be fun and exciting, not stressful. She was exceptionally thorough in explaining the car and exerted absolutely no pressure. She walked that fine line between being interested in you without being pushy. Now that I have purchased I am even happier I chose Marlene. It was absolutely the best car buying experience ever. We negotiated the price over the phone and when I showed up everything was ready and waiting for me. There were no surprises and her assistants, Erin and Sasha, made me feel like they had all the time in the world to explain the inner workings of my new purchase. If you want a completely satisfying, happy car buying experience look no further. I recommend Marlene without any reservations. More

Had a horrible experience with Jason Beers in the service dep. He tried to call me a liar when he was lying and had a bad attitude. I talked to Micheal Gruber the servicee manager but the damage was already dep. He tried to call me a liar when he was lying and had a bad attitude. I talked to Micheal Gruber the servicee manager but the damage was already done to my 1st service experience her. Iwill not be going back. More

In my opinion, Crevier is the best dealership in Orange County. I have never received more courteous and friendly service from a dealership! Marlene Tapie is my Sr. Client Advisor and she is awesome! She County. I have never received more courteous and friendly service from a dealership! Marlene Tapie is my Sr. Client Advisor and she is awesome! She has a very thorough knowledge of BMW products/finance. I've dealt with advisors from competitors in the past and felt like they were just talking to you for the "sale". Not Marlene, she truly has your best interests at hand and knows the best car for your needs!! Marlene and her assistant, Erin, are two of the best representatives of BMW automobiles and Crevier BMW!!! Randy Martin in Finance made the paperwork fast and easy!! More

I have leased a BMW for the better part of 10 years. My experience with Marlene Tapie and Creview BMW was by far the best experience I have ever had. From my initial phone call, Marlene answered all my que experience with Marlene Tapie and Creview BMW was by far the best experience I have ever had. From my initial phone call, Marlene answered all my questions and always quickly retunred my phone calls. The very same day Marlene was able to source the car I wanted. I did my own research on the value of the car and shopped a few dealerships prior to touching base with Creview BMW. In terms of the deal, Marlene gave me the best pricing on the car the first go round that beat all the other dealerships. There is a reason Marlene has won so many awards. She will provide you with the best price and service you expect! More