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Crevier BMW
Santa Ana, CA
1,348 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,348 reviews
December 09, 2020
Horrible Customer Service from Faraz Louie. I guess you have to actually present in person. I called and it was obvious I was bothering him or interrupting his time. He was quick to point out after telling have to actually present in person. I called and it was obvious I was bothering him or interrupting his time. He was quick to point out after telling him I recently purchased an 8-series last week that I could b a fraud; because after all the X7 is a 100k car! As if I didn't know the price of the car that I inquired about online. The 840i x-Drive I purchased on 30 Non from BMW Northwest was over 100k...actually $118k!! I guess he has met his quota for the month and doesn't; need to sell any more vehicles. You, sir, need to go back to Customer Service school. I am a combat veteran, a government employee, and reached out to your dealership because that was the exact car I was about to order from BMW Northwest. JERKS!!! You were horrible!!! IF I COULD GIVE YOU NO STARS I WOULD. More
by ddenton26
Employees Worked With
Faraz Louie.
December 04, 2020
I have always been happy with Crevier BMW. My service advise advisor Dan Canfield has always been professional and kind. Always a pleasure, thank you! advise advisor Dan Canfield has always been professional and kind. Always a pleasure, thank you! More
by Diane Medrick
Employees Worked With
Dan Canfield
December 02, 2020
Wayne Whitesides is straightforward and honest. He is professional and a pleasure to work with. I highly recommend dealing with him. He is the best. professional and a pleasure to work with. I highly recommend dealing with him. He is the best. More
by BMW owner
Employees Worked With
Wayne Whitesides
December 02, 2020
Stacey B. was amazing, very responsive and knowledgeable, we were extremely happy with the service we received. This is our second car purchased at Crevier. knowledgeable, we were extremely happy with the service we received. This is our second car purchased at Crevier. More
by Lmcnaughton3
Employees Worked With
Stacy Blaugrund
November 30, 2020
Great customer service. Kudos to Service advisor Mark Caudillo for listening to the problems experiencing an excellent follow up on the progress of the repairs needed Caudillo for listening to the problems experiencing an excellent follow up on the progress of the repairs needed More
by Cdefalla
Employees Worked With
Mark Caudillo
November 26, 2020
I have been buying or leasing BMWs from Crevier for many years. My last two cars were a bi-product of my experiences with Wayne Whitesides. He is amazing! He is professional in ever way. He is unusually kno years. My last two cars were a bi-product of my experiences with Wayne Whitesides. He is amazing! He is professional in ever way. He is unusually knowledgeable. He has a special way of relating to his clients. He gets an A++++ from me on all of the important characteristics. More
by Tim
Employees Worked With
Wayne Whitesides
November 25, 2020
Very Professional and friendly staff. Always working hard to make sure you have the best experience. From the sales department to the maintenance ,Thank you! to make sure you have the best experience. From the sales department to the maintenance ,Thank you! More
by Alex A
Employees Worked With
Jackie Deemer, Hector C, Ralph Perez, John Thatcher, Jerry Barnes
November 23, 2020
I did quite a bit of research prior to my lease of a M340i: Crevier easily offered me the best terms. My dealings with Mason were wonderful! Everyone I dealt with was excellent - both professional and p M340i: Crevier easily offered me the best terms. My dealings with Mason were wonderful! Everyone I dealt with was excellent - both professional and personable. I am a fan!!! More
by Jcranford
Employees Worked With
Mason
November 21, 2020
For the first time I received the worst customer service at Crevier BMW. It used to be a 5 solid star. The service adviser was out of line. I had to speak with the floor manager and he apologized for the ba at Crevier BMW. It used to be a 5 solid star. The service adviser was out of line. I had to speak with the floor manager and he apologized for the bad service given to me. However, it took three days to take care of the issue; all because the service adviser. He blamed me for his mistakes and for the mistakes of other staff. Be careful with the service advisers. I guess next time I will need to take an extra day of my time just to confirm if what I’m being told is accurate. Geez! More
by richardzapata
Employees Worked With
Sonny Mendonca
