Crippen Buick GMC Mazda Volvo
Lansing, MI
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I have now leased one and purchased two vehicles from Scott Kemp at Crippen. His professionalism is greatly appreciated. He does his homework, finds you what you want, and then makes the process as eas Scott Kemp at Crippen. His professionalism is greatly appreciated. He does his homework, finds you what you want, and then makes the process as easy and seamless as anyone could hope for. I have never enjoyed working with an auto sales consultant as much as I enjoy working with Scott and look forward to the next time we need a vehicle. I can't recommend him highly enough. More
Great dealership to work with in almost all regards. Ricky E (sales) and Mike L (sales manager) were wonderful. But, we were forced into a service contract by Chad E (business manager) that we did NOT Ricky E (sales) and Mike L (sales manager) were wonderful. But, we were forced into a service contract by Chad E (business manager) that we did NOT want. Ricky patiently searched for Mazda CX-5 that I wanted, and was able to acquire in about one month (no small task with current inventory issues). Only dark spot was closing the deal. Business manager (Chad E) was unrelenting in selling a service contract, even when I said 'no' 4 times. He would not let me close the deal until I purchased a $1K policy for vehicle. It felt like a 'ransom' to get out of his office. More
This is for the unbelievably KILLER Service. Had a oil change tires rotated and swore that their service guys were from Nascar 🤣 It was that fast. Less than 30 mins and they quoted an hour. Not to change tires rotated and swore that their service guys were from Nascar 🤣 It was that fast. Less than 30 mins and they quoted an hour. Not to mention the freekin comedians at the service desk they are a HOOT! VERY courteous and do a great job and don't forget the who schedules she rocks and and I love Bruce's voice and up beat attitudes. They have a really nice guy who drives for them as well polite and lov talkin to him. I've not had good experiences and this Dealership is by far better than anyone here in Michigan More
My husband and I have been searching for a Yukon. Scott Kemp, our sales consultant, was able to offer us one that was in transit. His communication leading up to and the day of pick-up was exceptional. The Kemp, our sales consultant, was able to offer us one that was in transit. His communication leading up to and the day of pick-up was exceptional. The day we picked up our Yukon was seamless. However, after we picked up our Yukon, we did reach out to the Finance Manager, Edwin Kircus, for a few questions regarding additional coverage and it is unfortunate that his communication is less than desirable. Weeks later, we are still awaiting a response. I am ranking our overall experience 5 stars, but the lack of communication with Edwin is unacceptable. More
Scott Kemp did a great job in helping us buy out our Buick lease. Everything went quick and smoothly. Was great with communicating everything to us. Buick lease. Everything went quick and smoothly. Was great with communicating everything to us. More
We had a great experience working with Scott Kemp at Crippen,s. After we had agreed on one vehicle and left, Scott called us and said he found a vehicle that was closer to what we were looking for. Sc Crippen,s. After we had agreed on one vehicle and left, Scott called us and said he found a vehicle that was closer to what we were looking for. Scott keep working hard to make sure we got what we wanted. He made sure the process was fast , easy and worked around our schedule to make sure we were happy. Highly recommend Scott and Crippen,s, they will do all they can to make sure you leave happy and with the vehicle you want. Thank you, Scott! I, Bill Bouck will be back to purchase another some day. More
Bought a truck from Crippen. Al Travis assisted me through this process and was excellent. He was personable, professional, and willing to helped us with whatever you needed. Thanks Al and Crippen! through this process and was excellent. He was personable, professional, and willing to helped us with whatever you needed. Thanks Al and Crippen! More
Scott Kemp was great to work with. Pricing is fair and honest. They provided a higher value for my trade than 3 other dealerships. Scott spent a lot of time reviewing the features and vehicle systems af honest. They provided a higher value for my trade than 3 other dealerships. Scott spent a lot of time reviewing the features and vehicle systems after the sale. Very professional crew and I would not hesitate to buy another vehicle from them. More
My family has been purchasing or leasing vehicles from Scott Kemp for over 10 years. I would highly recommend him. He is willing to listen to your needs and find the right vehicle to suit your needs and b Scott Kemp for over 10 years. I would highly recommend him. He is willing to listen to your needs and find the right vehicle to suit your needs and budget. I just recently bought a new vehicle from him and again found it to be a pleasant experience. He is great to work with. Christian Odlum More