Criswell Acura

This was the most pleasant, low key new car purchase that I have ever made. After I met with Mustafa one evening to show my wife the new RDX, it took a day or so to make a decision. During that time, I was n I have ever made. After I met with Mustafa one evening to show my wife the new RDX, it took a day or so to make a decision. During that time, I was never pestered or hassled in any way. When we were ready, I called him for some final arrangements. A few hours later, it was done. Too cool. Mustafa was very professional and calm in his approach. Not at all "salesman like". I did appreciate that. Also, Miss Dawn was a pure joy to deal with in the finance arena. I would recommend them to anyone I know for a new/used vehicle purchase. More

Mark was great at explaining what work I needed and why. And how it would help in the fute. We also discussed extended warranty and he introduced me to that rep. And how it would help in the fute. We also discussed extended warranty and he introduced me to that rep. More

I have had two long term Acura vehicles from Criswell Acura. My current car is ten years old. Maintenance and service have been handled primarily by Criswell, usually with assistance in Customer Serv Acura. My current car is ten years old. Maintenance and service have been handled primarily by Criswell, usually with assistance in Customer Service by Chris Thomas. He has built a trust in service that brings me back for routine and major service, arising concerns, and questions. I value his assistance and suggestions regarding courses of action with maintenance. He's quick to respond when I call and cooperative in making convenient appointments and arrangements. He makes me feel comfortable in stating my concerns and asking questions. Recent service involved investing in two new tires, as well as issues related to routine maintenance. We agreed on a plan and service was effected in less than an hour and a half. I left with the feeling I was ready for winter and safe for navigating up a snow covered hill, if and when the snows come. It is good to know you have accommodating service at hand, particularly with an increasingly senior vehicle. With just over 110,000 miles on this vehicle, I'm remembering my '90 Legend that was still running well at over 200,000 miles. More

As always it is pleasure dealing w/ Criswell Acura and Chris Thomas in particular. Always a smile and a warm greeting and work is completed on time. Chris Thomas in particular. Always a smile and a warm greeting and work is completed on time. More

I received good customer service from the time I scheduled my appointment to the time I picked up my car. All of your service team members provided excellent support. scheduled my appointment to the time I picked up my car. All of your service team members provided excellent support. More

As always, excellent service and super friendly. I always look forward to bringing my car to Criswell to see my guys Chris and John. They make me feel as if I am their number one customer!! look forward to bringing my car to Criswell to see my guys Chris and John. They make me feel as if I am their number one customer!! More

Chris Thomas is awesome and always takes care of all of my cars' needs. He is friendly and reliable and always gets me out the door as promised (or arranges for a loaner). my cars' needs. He is friendly and reliable and always gets me out the door as promised (or arranges for a loaner). More

The experience I have had dealing with Criswell has been nothing but positive. Everyone employed there is so friendly, accomodating and professional, beginning with sales to finance to service. I love my nothing but positive. Everyone employed there is so friendly, accomodating and professional, beginning with sales to finance to service. I love my Acura TSX and would not venture to any other dealership. My next car will definitely be bought from Criswell. More

I have been a long time client of Criswell Acura. I appreciate working with Mark, as he is fair, honest, and gets the work done properly. appreciate working with Mark, as he is fair, honest, and gets the work done properly. More

Fantastic car buying experience! What a pleasure dealing with Alan and Vance. Price was great,(negotiated quickly). The car looked fantastic (as described). Vance took the time to set up the XM radio and an with Alan and Vance. Price was great,(negotiated quickly). The car looked fantastic (as described). Vance took the time to set up the XM radio and answered any questions I had. Everyone was professional , but there was a good laid back friendly vibe. They got me a great finance rate, matched my credit union! Definitely worth the drive from Harford County. More