Criswell Acura

From the time I was greeted to the time I picked up the car, every interaction was informative, professional and courteous. The staff was great to work with and I believe that my car was serviced well and car, every interaction was informative, professional and courteous. The staff was great to work with and I believe that my car was serviced well and my concerns were addressed. See you next time. More

We are always very impressed with the quality of service at Criswell. This is our second Acura. Our first ran for 20 years with very little trouble. We attribute that to the regular maintenance that your st at Criswell. This is our second Acura. Our first ran for 20 years with very little trouble. We attribute that to the regular maintenance that your staff provided. We anticipate that we will get a similar result with this one. Although there may be Acura dealers closer to our home we will continue to bring our vehicle to you. More

Your dealership is great. Even though our TL is no longer new, we are still treated as if it were! Living 1 1/2 hours away makes getting a loaner car for longer services essential and it's a wonderful longer new, we are still treated as if it were! Living 1 1/2 hours away makes getting a loaner car for longer services essential and it's a wonderful incentive to keep us coming back. We'll probably need a new car in another 10 years or so and with your track record we know where we're going! By the way Christian is a great guy to work with, KUDOS! More

I had a stress free service experience and my appointment was at the end of the day. Thought it would be horrible but it turned out to be almost relaxing. What about the cashier? She was very professional was at the end of the day. Thought it would be horrible but it turned out to be almost relaxing. What about the cashier? She was very professional and provided excellent service too! More

Chris assisted with getting acura to split the cost of a non-warrenty part for my TSX. I appreciated the great service to get the part replaced. I have been a customer with Criswell for 2 vehicles and wil non-warrenty part for my TSX. I appreciated the great service to get the part replaced. I have been a customer with Criswell for 2 vehicles and will continue to purchase and get my vehicles served with this dealership because of the great service. More

This was my third purchase with Criswell, first purchase for a used car. The customer service was top notch. Both Vance Ellis and Alan Hannon did everything possible to make my purchase an easy and posit for a used car. The customer service was top notch. Both Vance Ellis and Alan Hannon did everything possible to make my purchase an easy and positive experience! More

As always, my experience at Criswell Acura was 1st class. My regular service consultant, John Rokos, was out to lunch with Patrick (lol), so I dealt with Chris Thomas who I had initially dealt with back in My regular service consultant, John Rokos, was out to lunch with Patrick (lol), so I dealt with Chris Thomas who I had initially dealt with back in 2004/2005 when I first started bringing my car to Criswell. Chris stepped up and picked right up with where john had left me last as far as my maintenance intervals go. Chris went above and beyond by explaining not only what I needed during this service tour, but he also explained that I would be in need of a major timing belt service within the next 10,000 miles. It is good know that the Criswell service consultants are not only helping customers at the time of service, but also being proactive with communication on upcoming service needs. Junior, as usual, took good care of the car while performing the actual hands on work and had me in and out of there in no time. Of course I will return in due time for yet another quality service experience...although not looking too forward to the timing belt expense, but it is what it is to keep my car going and going, as I am looking forward to hitting that 300K milestone one day! Keep up the good work, see ya in 5K! Ryan Gordon More

Mark Scherger has consistently provided me with great attention and service. He always finds a way to accommodate my needs. I had to have major surgery last year and also needed to have my car serviced attention and service. He always finds a way to accommodate my needs. I had to have major surgery last year and also needed to have my car serviced. Mark arranged for me to drop off my car and had someone take me and pick me up from my pre-op appointment. That kind of concern and support establishes good will, customer satisfaction and loyalty. As long as Mark is there I will be a customer for life. Thank you to Mark for all he does to make sure customers are treated so special! Sincerely, Arlene F Jackson More

First visit, Both my wife and i have Acura's.Will continue using this dealership. We recently moved to the area and our looking for a permanent service location. continue using this dealership. We recently moved to the area and our looking for a permanent service location. More