Criswell Acura

This was my first time using the Acura service department since I just purchased my car in January 2012. Everything was great and I was pleased with the service I received! Thanks! since I just purchased my car in January 2012. Everything was great and I was pleased with the service I received! Thanks! More

I am a loyal Acura owner and a loyal customer of Criswell Acura in Annapolis, Maryland. The employees are professional, trained, and have excellent processes, and the management team is great. Fair pricing & Acura in Annapolis, Maryland. The employees are professional, trained, and have excellent processes, and the management team is great. Fair pricing & outstanding service. More

My engine light was on so I called service. I was taken in the next day where the problem was diagnosed, but needed an overnight delivery piece. Was given a loaner car for the next day (I couldn't do with in the next day where the problem was diagnosed, but needed an overnight delivery piece. Was given a loaner car for the next day (I couldn't do without a car and work two days in a row). My car was repaired the next day and works great now. More

I always enjoy bringing my car into Criswell Acura for service. I haven't written a review in the past but felt compelled to do so this time. This is a great dealership with extreme professionals. Serv service. I haven't written a review in the past but felt compelled to do so this time. This is a great dealership with extreme professionals. Service is by far the best part of my experience and most important but my car buying experience with Alan Hannon 2 years ago was tremendous and the best I have ever had. I highly recommend the dealership and when it comes to buying a new car. In the future the professionalism in service and great leadership by Lamont Randell in sales will weigh heavily in my choice and my decision when the time comes for something new. I just hope Acura can continue to produce solid, high performing, feature rich, technologically advanced, luxury sport vehicles as they have with my 2010 Acura TL. This most recent service was more costly then expected but I had no problems with paying more mainly because John Rokos was able to explain the need for the additional services without making me feel like I was being taken to the cleaners. I have felt that way at other dealerships in the area many times. John was highly professional and was able to take care of my needs and get me out of the service area very quickly and with no hassle and based on his recommendations I feel that I received good value on the services that were performed. On my previous service that was handled by Christian Johnson I also had a great experience. This was for an issue with a rattling noise in my head liner. We all know issues come up with cars and fully expected to have this one be a long term problem as I have experience with other cars and dealerships. Christian and the technicians painstakingly took a great deal of time to resolve the issue to my liking and were able to put me in a loaner car so the issue didn't impact me in the slightest and gave them the time they needed to troubleshoot this issue and resolve it. I was highly impressed with the teams ability to work through a tough issue and make it seamless to me and my family with constant updates from Christian along the way. Thank you George Criswell and the Criswell Acura team for having a great group of true professionals that I enjoy returning to for all my car needs. More

I believe I received a fair price without all the games. I believe I received a fair price without all the games. Stefano was helpful each of the times my wife and visited the showroom the past 6 months. I believe I received a fair price without all the games. Stefano was helpful each of the times my wife and visited the showroom the past 6 months. More

I would definately recommend this dealership. I would also recommend working with Chris Thomas. He is always courteous and friendly. He always does his best to accommodate me when scheduling my service also recommend working with Chris Thomas. He is always courteous and friendly. He always does his best to accommodate me when scheduling my service appointments. If I ever have a concern with my Acura, he makes sure everything is done to completely research the problem. He is great to work with! More

I have been working with Christian Johnson for years and I truly appreciate his professionalism and friendliness. He is patient and thorough in his dealings with me at all times. I have a 20 year old Legend I truly appreciate his professionalism and friendliness. He is patient and thorough in his dealings with me at all times. I have a 20 year old Legend and he treats me as if I have just purchased a brand new TL! Such quality customer service is rare. Please keep your high standards; it's greatly appreciated. Bonnie Bundy More

I came in for unscheduled service and was immediately met and my service needs assessed. As usual, the service was completed in a timely manner and I was on my way within an hour and one-half of coming to C and my service needs assessed. As usual, the service was completed in a timely manner and I was on my way within an hour and one-half of coming to Criswell Acura. I wouldn't go anywhere else to have either of my Acura vehicles serviced. More

Excellent service, start-to-finish, by a quality team of professionals who value the customer.It has convinced me that I should buy another Acura. professionals who value the customer.It has convinced me that I should buy another Acura. More

I traded in my 2002 Acura MDX with 199,000 miles on it. The vehicle was still in great shape but it was time for an upgrade. It was great to see that the same people who helped me in sales and service wer The vehicle was still in great shape but it was time for an upgrade. It was great to see that the same people who helped me in sales and service were still there. Business loyalty is hard to come by these days. I plan to purchase my next MDX at Criswell Acura in 2022. More