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Criswell Acura
Annapolis, MD
1,098 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,098 Reviews of Criswell Acura
April 19, 2012
I had a positive experience while having my car serviced. Mr. Rokos was very informative about the scheduling process (I was not sure if I used the online tool properly) as well the service required for my v Mr. Rokos was very informative about the scheduling process (I was not sure if I used the online tool properly) as well the service required for my vehicle. More
by tanyanic
Employees Worked With
John Rokos
April 18, 2012
Mr Hannon real save the day on this sale. Very friendly! And took the the time to show how everything work on the on my new 2006 tsx. thanks again everyone at criswell And took the the time to show how everything work on the on my new 2006 tsx. thanks again everyone at criswell More
by stangboy02
Employees Worked With
Alan Hannon
April 17, 2012
The service was great and the service rep was very friendly. I have no complaints about the service on my car. However, the reason I only gave a good was because when I came to pick up my car, the se friendly. I have no complaints about the service on my car. However, the reason I only gave a good was because when I came to pick up my car, the service department had just closed. The girl at the desk gave me my key and told me that my car was in a customer spot to the side of the building. It wasn't there. When I came back in to tell her, she basically told me that it must be parked at the back of the lot and more or less indicated that I needed to go look for it. I walked to the back of the lot and couldn't find it. When I came back in, she told me that there was nothing she could do because the service department was closed. Fortunately, one of the service guys was still there and found my car and brought it to me. However, it was totally unacceptable that I would be expected to walk around the lot and look for my car. More
by jenndotson
Employees Worked With
John Rokos
April 13, 2012
We returned to purchase a new 2012 Acura TL because of our previous outstanding experience with our salesperson Robert Macdonald. Thank you for making my wife so happy with her new car and hope to only pu our previous outstanding experience with our salesperson Robert Macdonald. Thank you for making my wife so happy with her new car and hope to only purchase Acuras forever. More
by spencoid
April 12, 2012
This was my Third MDX Purchase in 5 years. Michael & Lamont along with the help of Mark Scherger convinced me it was time to move up to the MDX Advanced Package. Dawn got me through the paperwork effo Lamont along with the help of Mark Scherger convinced me it was time to move up to the MDX Advanced Package. Dawn got me through the paperwork effortlessly. There is no other dealership, in my expansive history of car buying, that makes the decision so easy. There is no pressure only the concerns that my needs are met and that I am as excited about your product as the staff is. I certainly am. Being part of the Criswell "Family" guarantees that you will own a great ride, people will notice, and that there will be NO concerns about complete and professional service when you come in. Wonderful! I Just wish that after a 3rd purchase you folks could have thrown in a hat! Best Regards! Dave Silliman More
by MDX0214
Employees Worked With
Lamont Randall, Mark Scherger, Mike Mohr, Dawn Harper
April 11, 2012
Great customer service again. Quality work done in a timely manner without an appointment. Waiting area very nice, comfortable. Courtesy shuttle also great. Will visit again. timely manner without an appointment. Waiting area very nice, comfortable. Courtesy shuttle also great. Will visit again. More
by mpdcfd
Employees Worked With
Mark Scherger
April 11, 2012
The overall experience is in the good to great range. My service advisor is consistently great to work with. My only real complaint is that their pricing is dramatically higher than non-dealer service shop service advisor is consistently great to work with. My only real complaint is that their pricing is dramatically higher than non-dealer service shops. More
by jdskeilson
Employees Worked With
Mark Scherger
April 10, 2012
Chris Thomas always exceeds my expectations and helps me in every way possible. I would definitely recommend Criswell Acura to anyone looking to service or purchase a new vehicle. in every way possible. I would definitely recommend Criswell Acura to anyone looking to service or purchase a new vehicle. More
by jamieedds
April 08, 2012
It was a pleasure working with Mike. I returned the following week to have mud guards put on and the service department was great. I saw Mike and asked him to explain the HomeLink to me since I wa following week to have mud guards put on and the service department was great. I saw Mike and asked him to explain the HomeLink to me since I was having difficulty getting it to work. He explained everything to me and I am happy to say it is now working fine. I would recommend Mike and the Criswell Acura to my friends and family. More
by tsturgess
Employees Worked With
Mike Mohr
April 06, 2012
As always, Mark was awesome. Best service guy in the business. Friendly, knows what he is doing, and is always looking out for the interests of his customers. business. Friendly, knows what he is doing, and is always looking out for the interests of his customers. More
by peterchenry
Employees Worked With
Mark Scherger
