Criswell Acura

I have a 2004 TL that I purchased new from Criswell Acura. All of my service visits have been at Criswell, and I have been EXTREMELY pleased with the service. The friendliness of the staff, and the g Acura. All of my service visits have been at Criswell, and I have been EXTREMELY pleased with the service. The friendliness of the staff, and the great customer service, will keep me coming back as long as I have my car. The service technicians really 'listen' to the customer explain the reason for the visit, which results in fixing the problem 'right' the first time. And the quality of the work through the years has been OUTSTANDING! I will always look back with fond memories on the day I drove down Route 50 to Annapolis to visit Criswell Acura. I knew I wanted to buy the TL, and I wanted to buy it from Criswell because of their great reputation. So after thinking things over for the week-end, I made the decision to make Criswell Acura my new family member and I traded my 2001 Integra. More

The customer service that I receive at Criswell Acura - and specifically, Chris Thomas, goes well beyond anyone's wildest expectations!! Chris is my "go-to" car guy - and I can count on him to give me the and specifically, Chris Thomas, goes well beyond anyone's wildest expectations!! Chris is my "go-to" car guy - and I can count on him to give me the best advice - and the most prompt service...all delivered in his most charming, wonderful manner! Did you ever think that you would actually look forward to taking your car into the dealer!!? I can't remember a time when the treatment I received wasn't top-notch!! When my car needed extra time to be worked on - he made convenient arrangements for me to have a car! When a light burned out - it was a quick trip in and out! Quite frankly, I can't imagine going to anyplace else!! Besides Chris - every employee goes above and beyond to be courteous and friendly - from Patrick who has driven me to work - to Jenna at the check-out desk! Think of how wonderful it would be if every company you had to deal with were as great as Criswell's Acura!! More

Chris Thomas is always attentive and helpful. He is conservative in adding anything to my service and is conscious of what I'm spending. I appreciate his continued excellent service. conservative in adding anything to my service and is conscious of what I'm spending. I appreciate his continued excellent service. More

very friendly crew. The car was serviced in a timely fashion as promised.nice having the car wash also.A little pricey for an oil change but the diagnostic sheet was helpful. fashion as promised.nice having the car wash also.A little pricey for an oil change but the diagnostic sheet was helpful. More

Customer Service was exceptional, our experience with Mr. Rinaldi was pleasent and professional - this gentlemen knew the Acura product from every angle. We were truly impressed with his approach and technic Rinaldi was pleasent and professional - this gentlemen knew the Acura product from every angle. We were truly impressed with his approach and technical knowledge of the Acura TL/Advance. Negotiations over cost were straight forward, no hidden agenda and very much appreciated. We are a very meticulous couple down to the finest detail & we both believe while driving away last evening Criswell management & Mr. Rinaldi made the overall experience great. The entire staff and service support preparing the vehicle from start to finish deserves credit; this effort enhances the completion of the sale as evidence in the quality of work ethics by everyone we came in contact. This is our second Acura purchase from the dealership and we have no reason to doubt the quality of future service visits will change. Specials thanks to Stefano Rinaldi - job well done! More

Fast service today and I wasn't hit with a lot of additional items needed that would cost me a fortune. Nice clean facility, very comfortable to wait in. The service folks were great. additional items needed that would cost me a fortune. Nice clean facility, very comfortable to wait in. The service folks were great. More

The gentleman was very friendly. he reviewed everything with me that was done to the car as well as updated me the condition of my brakes, oil levels, etc. The car's oil was changed in a brief time. It w with me that was done to the car as well as updated me the condition of my brakes, oil levels, etc. The car's oil was changed in a brief time. It was easy and very positive. More

This is my second visit to the Criswell Acura service department in the past two years. The services and professionalism here are simply top of the line! The service and waiting areas are spotless and th department in the past two years. The services and professionalism here are simply top of the line! The service and waiting areas are spotless and the service advisor is friendly, helpful, and explains the work done (or to be done) very completely. I have complete confidence in the work performed here. I graded the price a "4" because I felt it was a little high, but that is not a complaint! Thanks for the great service! More

Criswell Acura is fantastic. When my dad needed a new car I sent him to Criswell becasue of the outstanding service. He was just as pleased as I am with the sales and service. When it is time for me to car I sent him to Criswell becasue of the outstanding service. He was just as pleased as I am with the sales and service. When it is time for me to buy a new car, Criswell will be my first choice. More

This is my second purchase at Criswell so that tells you someting right there. Mike Mohr and Lamont Randall were extremely helpful getting me the model/color combination I wanted that was very rare, and ha someting right there. Mike Mohr and Lamont Randall were extremely helpful getting me the model/color combination I wanted that was very rare, and had to pull from a dealer ~200 miles away. They made the purchase and delivery process efficient, courteous, and hassle-free, and provided a very competitive purchase price. I also want to mention another salesman at Criswell, Bob McDonald, who is extremely knowledgeable and articulate on Acura technology, who was the main reason I bought my first Acura TL in 2009, and came back for another in 2012. More