Criswell Acura

The work was performed on time and at the cost estimated. The problem that I brought the car in for was resolved. The service staff was friendly and professional. The problem that I brought the car in for was resolved. The service staff was friendly and professional. More

Chris Thomas is fantastic to work with! He is friendly, helpful and goes out of his way to make things convenient for his clients. My only complaint would be that the prices for service are quite a bit hi helpful and goes out of his way to make things convenient for his clients. My only complaint would be that the prices for service are quite a bit higher than elsewhere. More

Overall experience is always excellent. I have purchased 3 Acura's and I'm very satisfied. Chris Thomas is an excellent representitve of your company. I plan on doing business with Criswell for a long time. 3 Acura's and I'm very satisfied. Chris Thomas is an excellent representitve of your company. I plan on doing business with Criswell for a long time. Bob Bounelis More

I came in for A service--oil change and tire rotation. A nail was discovered in one of the tires. Since then steering wheel seems to vibrate when speed reaches 70 miles per hour. nail was discovered in one of the tires. Since then steering wheel seems to vibrate when speed reaches 70 miles per hour. More

From the first call to make the appt to the service advisor I dealt with , it is nothing but great customer service from your dealership. I really appreciated the call with some items to "watch out advisor I dealt with , it is nothing but great customer service from your dealership. I really appreciated the call with some items to "watch out for" that did not need replacement/repair now. Very comfortable waiting room (with coffee, water and snacks) to an offer or a ride to the mall, you guys are first class all the way. More

Chris went out of his way to defuse a problem not of his making.He spoke with the factory rep and negotiated a reasonable settlement that left all parties satisfied.He continues to provide the excellent lea making.He spoke with the factory rep and negotiated a reasonable settlement that left all parties satisfied.He continues to provide the excellent leadership in service that brings customers back again and again. Of note-this was not written in the dealers showroom. Why would you ask that question of someone who is taking his own valuable time to answer your survey? More

John Rokos always bends over backwards to accommodate my schedule and service needs (which are usually last minute). I could get my car serviced at a number of places, but have used Criswell for the last 1 schedule and service needs (which are usually last minute). I could get my car serviced at a number of places, but have used Criswell for the last 10 years because of John's (and the team's) level of service, quality and attitude. More

I found everyone to be easy to work with and very helpful. They made the process for buying my first brand new car seamless and simple. So far, I am happy with the service I have received and look fo helpful. They made the process for buying my first brand new car seamless and simple. So far, I am happy with the service I have received and look forward to the same great service whenever I need to bring my car in for maintenance or repairs. More

This was the best car buying experience I've ever had. I was dreading having to go and haggle with the salesman over the price. At Criswell Acura, it was actually enjoyable. The staff was extremely prof was dreading having to go and haggle with the salesman over the price. At Criswell Acura, it was actually enjoyable. The staff was extremely professional, and I appreciated that they didn't waste my time. I highly recommend this dealership. Outstanding!! More

Our first Acura was purchased from Alan Hannon at Criswell 11 years ago, and we returned to purchase our third Acura, a 2011 RDX this past weekend. Alan and Joe took great care of us and we're very p Criswell 11 years ago, and we returned to purchase our third Acura, a 2011 RDX this past weekend. Alan and Joe took great care of us and we're very pleased with our overall experience at Criswell. Our original 2000 Acura TL has 368,000 miles and is being turned over to our 16-year old driver for her first vehicle. We have a 2006 TL and now the 2011 RDX completes our Acura family!! Thanks to Alan and Joe for all their help... especially Alan for the extra tech instruction for all the overwhelming controls on our new RDX! More