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Criswell Acura
Annapolis, MD
1,098 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,098 Reviews of Criswell Acura
November 30, 2011
This was by far the best car buying experience my family and I have ever had!! Allen,Vance and David were very knowledgeable and friendly throughout the entire process. I was pleasantly surpised by how seam and I have ever had!! Allen,Vance and David were very knowledgeable and friendly throughout the entire process. I was pleasantly surpised by how seamless all the transactions took place. All three gentlemen made sure my wife and I were well taken care of and informed. Before we left the dealership with the car,Vance and Allen went out of their way to give us a tutourial about all the neat bells and whistles that came with the car! We love the car and look foward to buying from Criswell again!!! Thanks Andy Charles More
by charlo732002
Employees Worked With
Allen Hannon,Vance Ellis,David Grasmick, Alan Hannon, Vance Ellis
November 23, 2011
We were very pleased with our buying experience at Criswell Acura. Our salesman, Stafano Rinaldi, was friendly and professional. He was able to answer all our questions and was very knowledgeable ab Criswell Acura. Our salesman, Stafano Rinaldi, was friendly and professional. He was able to answer all our questions and was very knowledgeable about the MDX model. The process was very effficient. Dawn, the finance officer, completed the paperwork in record time and we were on our way enjoying the ride home in our new Acura. We will happily recommend Criswell Acura and staff to our family and friends. Ed and Cass Smith More
by edwardmith
Employees Worked With
Stefano Rinaldi, Stefano Rinaldi, Dawn Harper
November 19, 2011
I shopped around for an RDX for several weeks and had offers from Criswell and 2 other dealers. Criswell not only offered the best deal, but also provided the best customer service. Alan Hannon and Van offers from Criswell and 2 other dealers. Criswell not only offered the best deal, but also provided the best customer service. Alan Hannon and Vance Ellis went and above and beyond to make my buying experience pleasurable. I'm sure I'll be a repeat customer. Thanks Criswell! More
by jodysmith104
Employees Worked With
Alan Hannon and Vance Ellis, Alan Hannon, Vance Ellis
November 15, 2011
Once again we purchased our third Acura from Criswell Acura. This was not without testing others. We shopped 3 other Acura dealers and Criswell Acura continued to earn our business. The others just tr Acura. This was not without testing others. We shopped 3 other Acura dealers and Criswell Acura continued to earn our business. The others just treated us as numbers; no real interest in being sure we would be totally satisfied. Thank fully Kymberly at Criswell Acura understood what we were looking for and maintained competitive pricing. Once we agreed on price they were swifte in processing all of the paper work. The entire team worked together. More
by gotgolfmd
Employees Worked With
Kymberly
November 14, 2011
Lamont Randall helped with the deal regarding the purchase of my new Acura . He is very knowledgeable of Acura's vehicles. The people at criswell was very friendly. This is my second time purchasing purchase of my new Acura . He is very knowledgeable of Acura's vehicles. The people at criswell was very friendly. This is my second time purchasing a car from criswell. More
by Abarbour
Employees Worked With
Lamont Randall and Michael Smith, Lamont Randall
November 14, 2011
easy trade of older for newer MDX; new what I wanted, they posted one on web, Jennifer delightful to deal with, car ready to see when promised and exactly as described, fair trade, quick transaction, and they posted one on web, Jennifer delightful to deal with, car ready to see when promised and exactly as described, fair trade, quick transaction, and they helped swap accessories. Couldn't have been easier. They treated me like I treat my own clients; what's so hard about that? Good for them the competition doesn't get it. More
by tosh
Employees Worked With
Jennifer Fincham, David Grasmick, Alan Hannon, Alan Hannon
October 21, 2011
The team at the dealership worked together really well and complemented each other. I've been to other sites and it does normally work that way. You have a really bright guy in Lamont the manager who cam and complemented each other. I've been to other sites and it does normally work that way. You have a really bright guy in Lamont the manager who came up with options that save you a sale. More
by kenadams
Employees Worked With
Mike Mohr, Lamont Randall, Mike Mohr
October 19, 2011
Everyone here was very nice and helpful,and willing to help. The selling process went smoothly.Lamont did all he could do to give me a fair deal on my new Acura. help. The selling process went smoothly.Lamont did all he could do to give me a fair deal on my new Acura. More
by jdemby
Employees Worked With
Michael Smith, Lamont Randall, Lamont Randall
October 09, 2011
I was disappointed when the car I came to test drive was not ready. I had to wait an extra 30 minutes to test drive it. At 11:00 am I called Lamont to tell him that I was coming to drive the car. It woul not ready. I had to wait an extra 30 minutes to test drive it. At 11:00 am I called Lamont to tell him that I was coming to drive the car. It would have been nice if it was ready. I was also unhappy when I asked for the manufacturer rebate ($500) and Lamont said he could do that. But after further discussion he suddenly remembered that he had already included that rebate in the price he gave me. I think he was lying to me. He also told Dawn (over the phone) that he would bring my new car to me after the cilajet and splash guards were installed because I was waivering about having this done as I live far from the dealership and it is not convenient for me during the week to bring the car. After I agreed to purchase these extra items he recinded his offer and told Dawn she misunderstood what he said and he would not bring me my new car. Another lie. We tried to negotiate the all weather car mats to make up for the inconvenience but we were laughed at. I was given a loaner car (without technology) that I will have put gas in for my inconvenience! Also, Mike rode with us to test drive the car and there were several questions that we had about the car that he could not answer. More
by tbickel
Employees Worked With
Mike Smith, Lamont Randall, Dawn
October 06, 2011
We have bought 5 cars - 4 new and our first "used" car. All representatives of the dealership have been helpful, thoughtful, and knowledgeable about the cars we purchased and our needs as clie "used" car. All representatives of the dealership have been helpful, thoughtful, and knowledgeable about the cars we purchased and our needs as clients. Alan has been extremely helpful (and patient) as he has walked us through many of the features that come with our most recent purchase, and has made himself available to any and all of our needs. More
by jhylan
Employees Worked With
Alan Hannon, Dave, Vance, Alan Hannon, Vance Ellis
