Criswell Acura

My husband and I had been searching for an Acura MDX for approximately 4 months. When the time was finally right we begin aggressively looking both online and visiting local Acura Dealerships to make our f approximately 4 months. When the time was finally right we begin aggressively looking both online and visiting local Acura Dealerships to make our final decision on color and options. After a careful decision, I made a few e-mail contacts, and gave 4 dealerships a price on the MDX. I wanted to eliminate the back and forth tactics and agree on a price before coming in to make our purchase. We contacted Criswell Acura via email and received a confirmation on price before stepping into the dealership. I followed up with a phone call to reconfirm the price. My husband and I visited the dealership, met the Sales Manager Lamont Randall and then he introduced us to a Sales Man who wrapped up the paperwork within 30 minutes or so. We already had a bank approved draft, so financing was not an issue. Of course we where asked to consider Acura Financing, but we politely declined, and the topic was not brought up again. I must say, this was one of the smoothest transactions that we have had in the car business. Mr. Lamont Randall was professional and very pleasant to deal with. He didn't play games or try and up sale anything. We live in Northern Virginia, and had to travel to Maryland to get what we wanted. Visiting Criswell Acura was the best decision we made for our purchase. More

One of the easiest automobile transactions we've ever experienced. Friendly staff and accommodating service. The initial contact was because of a car we found online. experienced. Friendly staff and accommodating service. The initial contact was because of a car we found online. More

After spending an excruciating week shopping for cars (both online and in person), I entered for a request on a 2007 Certified RDX at Criswell Acura/Audi. Although it was against my better judgement, I w (both online and in person), I entered for a request on a 2007 Certified RDX at Criswell Acura/Audi. Although it was against my better judgement, I went and looked at the RDX along with an MDX at the dealer after Vance Ellis called me regarding my request. My girlfriend and I got to the dealership around 5:15 PM Friday (Criswell closes at 6 PM). Being in sales myself, I know how annoying it is to get that customer that likes to show up at the last minute. This did not seem to bother Vance what so ever, and he took his time in going over both the RDX and MDX with me that evening, and we went on a quick test drive. We met with Alan briefly before we left that evening. (We previously shopped for cars with Alan at Criswell and he remembered us) It is important at this point to note that neither Alan nor Vance pressured me into buying a vehicle at any point during our contact -- and it was the SECOND TO LAST DAY OF THE MONTH; usually when the most pressure is exerted on customers. Saturday morning we looked at another vehicle that I was able to quickly rule out. So we ended up back at Criswell Saturday afternoon. Long story short - Vance, Alan, and Dave Grasmick all worked as a team in the utmost professionalism to make sure that the deal met my every demand as much as possible from top to bottom (including trade value, new car price, and finance rate). Having experience in automotive sales, I can honestly say this is a one of a kind dealership that will treat you as a member of their family rather than another "stroke on the sales board" so to say. I will recommend anyone I know to Criswell due to their exceptional experience from start to finish. More

Alan and Vance were teriffic. Flexible. Honest. Great communicators. Puts customer first. One of the best car buying experiences I've ever had. Highly recommend. communicators. Puts customer first. One of the best car buying experiences I've ever had. Highly recommend. More

We had an amazing experience at Criswell Acura. My husband made preliminary inquiries about inventory via email and Mike Mohr responded almost immediately to his requests for information. Based on th husband made preliminary inquiries about inventory via email and Mike Mohr responded almost immediately to his requests for information. Based on the intel from Mike, we decided to go out to the dealership and take a look around. When we arrived at Criswell Acura, we were greeted immediately by Lamont, the dealership manager. While we waited for Mike to finish up with another client, both Lamont and Kimberly were very friendly and personable. We soon found out that Mike had already put aside the RDX we were interested in, which was pretty great since we had only committed to coming in and taking a look at it. During our test drive, he answered all our questions and allowed us to evaluate the vehicle in an absolutely pressure-free way. He never pushed us for anything, and it made the whole test drive experience very positive. Mike Mohr was friendly, personable, and very knowledgeable about Acura products in general, and the RDX model in particular. He offered us a very fair value for my trade-in, and made the entire purchase experience completely pressure and hassle free. I am not exaggerating when I tell you that it is because of Mike Mohr's outstanding treatment of us while we were in the dealership that I decided not to look at any other vehicles and purchased the RDX that day. I cannot recommend Mike highly enough -- he is an outstanding reflection of Criswell Acura, and he should definitely be recognized for his superior knowledge of Acura products and his stellar customer service. Please know that I will happily recommend Criswell Acura and especially Mike Mohr to anyone I know in the market for a new or used vehicle. I LOVE my new RDX, and Mike was right -- the gas pedal DOES mash down real easy !! Thanks so much for such a great car purchase experience. Debbi Haynes-Jacintho More

My husband had recently been in an accident and totaled My husband had recently been in an accident and totaled his car, so we were in the hunt for a new one. The Acura MDX was at the top of our list of ca My husband had recently been in an accident and totaled his car, so we were in the hunt for a new one. The Acura MDX was at the top of our list of cars we were interested in! We had a test drive with Kymberly that was a bit crazy, but she went out of her way to take care of us. She called us when a car that had been turned in from a lease was available and got us an amazing deal! She was professional, friendly, and helpful! We would recommend everyone buy a car from Criswell, and more specifically, from Kymberly! More

My experience at Criswell Acura was excellent. My sales Rep. was Stefano Rinaldi. He was very polite and professional. Stefano got me the best deal for my MDX, at the right price that fits my budget. I cou Rep. was Stefano Rinaldi. He was very polite and professional. Stefano got me the best deal for my MDX, at the right price that fits my budget. I couldnt be more happier with the deal i got and the great service i received. More

We purcharsed two cares from Stefano and he was a delight to work with. His follow through is his best quality. Our overall experience with Criswell Acura was easy, comfortable and friendly. to work with. His follow through is his best quality. Our overall experience with Criswell Acura was easy, comfortable and friendly. More

I cannot be happier with my RDX, and the buying experience at Criswell was terrific. Bob MacDonald was extremely helpful and informative, he gave us time to discuss what we wanted to do and was ver experience at Criswell was terrific. Bob MacDonald was extremely helpful and informative, he gave us time to discuss what we wanted to do and was very professional in responding to our questions. Nothing about this purchasing process was approached as a game, which is so unlike other experiences I've had in the past. Everyone was upfront, professional, and friendly, and I would recommend (actually I have already) this dealership to colleagues who are looking to purchase a vehicle. Thanks very much for a pleasant and very memorable experience. I love my new car! More

I have dealt with several car dealers throughout my life and the exceptional customer service and the overall combined sales and car knowledge from their staff exceeded my expectations. Criswell auto deale and the exceptional customer service and the overall combined sales and car knowledge from their staff exceeded my expectations. Criswell auto dealer rates above other dealers due to their staff. Mr. Hannon, Mr. Ellis and Mr. Randall was very professional, fully explained every stage of the sales process. There mannerism and sales ethics gave a different meaning to car salesmen. They worked together to deliever the best deal for my individual needs, which showed me that they had my best interest at heart. I really felt like I had the "A Team" of salesmen working for me and no one else was as important at the time of my sales deal. A great "A Team" and will definitely refer others to your dealership. More