Criswell Acura

Chris was great to deal with thru the entire process. He was able to get my vehicle in at the exact appointment time and finish the work on-time. I will continue to use the service department at Criswell w was able to get my vehicle in at the exact appointment time and finish the work on-time. I will continue to use the service department at Criswell with this type of service. I would prefer to use the Criswell service department for maintnance as long as the price is competitive. More

Each time I interact with Criswell Acura's Service Dept, I experience a class act experience from every compenent of the operation; porter, service advisor, master mechanic, and the monetary transaction adv I experience a class act experience from every compenent of the operation; porter, service advisor, master mechanic, and the monetary transaction advisor (the peeps that handle the payment). From the moment in the door, to the exit moment, pure professionalism with a personal flare is what I receive each time I bring my car in for service. Keep up the great work! Cheers to the following: Always reliable John Rokos Non Smokin Chris The Steelers Fan that suffered Super bowl defeat only 12 hours earlier The sharp dressed porters The very personable and extremely friendly young woman with a 5 year old son The college student that was on break; good luck with English And last but not least, Junior the Panther lover More

I came into the service department one day after purchasing a used Acura TL because of battery and navigation system issues. I was greeted immediately and given wonderful service. I explained my iss purchasing a used Acura TL because of battery and navigation system issues. I was greeted immediately and given wonderful service. I explained my issues and my vehicle was taken back to be serviced immediately. I was given a tour of the new lounge area, offered a drink as well as a brush free wash of my vehicle at no charge. The work to my vehicle was done promptly and thoroughly. The battery was replaced and the navigation system issues were completely fixed. The fluid levels and other main systems of the car had been checked and found in good order. Great for me as I needed to pass MD inspection that day. The entire process of what had been done was explained to me and I was checked out. From the moment I arrived the service that I was given gave me complete confidence in the abilities of the employees there and I felt very comfortable. This was my first visit to the Acura service department and I will absolutely be returning with my Acura in the future whenever needed. More

This was my first transaction with Criswell Acura and I was grateful for the courteous service and professionalism by the Service Consultant. The problem I had with my car is now corrected and has not reoc was grateful for the courteous service and professionalism by the Service Consultant. The problem I had with my car is now corrected and has not reoccurred. I hope to have my car serviced by Criswell in the future. More

PROS: I pulled my car in on a Saturday to have work PROS: I pulled my car in on a Saturday to have work done. I could see that both employees were in the middle of their lunch. They both got up to he PROS: I pulled my car in on a Saturday to have work done. I could see that both employees were in the middle of their lunch. They both got up to help me, without complaint or hesitation. I really appreciated them not making me feel badly about interrupting their break. Customer service has always been great at this dealership. Also, I was able to use a coupon to bring down the price of my oil change. I alway like a chance to save money. CONS: I wasn't a big fan of the service that was offered to me (75,000 mile)--it didn't seem to include much, the description sounded very repetitive, and it was pricey (over $300). However, once I said "No thanks," I was not pushed or pressured in any way. I appreciated that. More

I am extremely pleased with my experience with Criswell Acura. I recently came in with a service appointment, and I was taken care of very quickly and professionally. The waiting room was clean and quiet Acura. I recently came in with a service appointment, and I was taken care of very quickly and professionally. The waiting room was clean and quiet, and the service team was fantastic. I hope to buy all of my cars from your dealership moving forward! More

Fast, courteous service delivered while I waited. They have a quiet place where I could work and connect to the Internet through their wireless system. They also provide coffee and snacks. I'm no great have a quiet place where I could work and connect to the Internet through their wireless system. They also provide coffee and snacks. I'm no great fan of Starbucks coffee, but that's what they offer. More

Service was very courteous, friendly, and prompt. Answered my additional questions about car--very knowing about models and features. Good advice on future maintenance needs. Got me in and out quickl Answered my additional questions about car--very knowing about models and features. Good advice on future maintenance needs. Got me in and out quickly and car wash was great. Nice quite waiting room where I could work. Bob Neyland More

I located a certified pre-owned Acura online that I wanted to consider purchasing. Dwayne responded quickly to my online inquiry and subsequent emails requesting additional information on the vehicle. wanted to consider purchasing. Dwayne responded quickly to my online inquiry and subsequent emails requesting additional information on the vehicle. He was extremely knowledgable about the car's tech features and ensured I didn't leave the dealership without the car until my cell phone was programmed with the bluetooth and our home address was programmed into the navigation system. Paperwork was handled efficiently, and my requests for attention to items requiring cleaning on the car were handled quickly. Overall I feel I got a great car for a fair price. The price I got for my trade was also adequate. A good experience altogether. More

Chris Thomas is THE BEST!!! at acura annapolis; he is ALWAYS friendly, he always returns your calls, apologizes if he was too busy to promptly call you back, and tell you about how to provide them more d ALWAYS friendly, he always returns your calls, apologizes if he was too busy to promptly call you back, and tell you about how to provide them more details on something I am noticing on my car that they can't detect. More