Criswell Acura

I have taken my car to Criswell for all scheduled ( and unscheduled) maintenaince since purchasing the car from there in 2002. Criswell has always provided exceptional service and I would not consider taki unscheduled) maintenaince since purchasing the car from there in 2002. Criswell has always provided exceptional service and I would not consider taking my car anywhere else. Christian has always been professional, responsive and has taken great care in making sure that everything goes smoothly. Chrsitian, like all of the service representatives in the Acura service department, are a pleasure to work with and are why I tell friends to purchase cars from Criswell. More

As always, we received service from Christopher (Criswell's Customer Service Representative). When we arrived, Christopher made sure our vehicle was immediately taken in for its scheduled service. (Criswell's Customer Service Representative). When we arrived, Christopher made sure our vehicle was immediately taken in for its scheduled service. We have always been pleased with the service we have received at Criswell Acura. This is the second Acura we have owned over the years. Our 2008 Acura MDX has been 100% reliable. I have recommended Criswell Acura to several of my friends and family. Criswell Acura is a first class dealership and I have never had any complaints. I particularly want to make notice about Christopher (Acura's Customer Service Representative) because he is very polite and professional. More

I have given the rating of 5 all around for Criswell Acura of Annapolis because I always get excellent customer service and my issues are always resolved quickly. I never have to ask twice for anything Acura of Annapolis because I always get excellent customer service and my issues are always resolved quickly. I never have to ask twice for anything and everyone is always very friendly. I always receive perfect service thanks to Chris Thomas. More

Mark was as courteous and efficient as always. He got us through quickly; great follow up in explaining everything that needed to be done to the car. Good communication and setting expectations which were m through quickly; great follow up in explaining everything that needed to be done to the car. Good communication and setting expectations which were met. And we got a nice clean car back ! Thank you! We will come back. More

Excellent service, friendly atmosphere. Appointments are easily scheduled and service perfomed in a timely manner. Prices are not always competitive but the service and quality of materials may be worth it. easily scheduled and service perfomed in a timely manner. Prices are not always competitive but the service and quality of materials may be worth it. Mr. Thomas is always courteous, informative and professional. More

John Roykos has always been very accomodating and helpful to addres my needs. This time was no exception. The work was completed promptly as requested. Pricing was as represented, but I have no idea wheth to addres my needs. This time was no exception. The work was completed promptly as requested. Pricing was as represented, but I have no idea whether it was competitive. It seemed a little high, even with discount, but dealing with Criswell was worth it. Only drawback was that tire was not inflated sufficiently for cold weather and I had to bring car back right after I left the lot so that additional air could be put in. More

Over almost a decade ago, I bought an Acura from Chriswell. Since that time, Chris Thomas has been my primary contact for service. Each and everytime he goes above and beyond what could reasonably Chriswell. Since that time, Chris Thomas has been my primary contact for service. Each and everytime he goes above and beyond what could reasonably expected. To say the service is outstanding is simply an understatement. Servicing is always done in a timely manner and the customer is treated like royalty. What more could one ask for? More

Very good service department, customer lounge was excellent, loved the wi-fi availability, not many service departments have that option. Good doughnuts! Overall, I enjoyed my first oil change expe excellent, loved the wi-fi availability, not many service departments have that option. Good doughnuts! Overall, I enjoyed my first oil change experience. I do wish the price of the oil change was lower. More

As always, Christian Johnson has given us excellent service. He even accomadated me on the day I brought it in not realizing I was a day early for my appt. Christian is always very courteous and we w service. He even accomadated me on the day I brought it in not realizing I was a day early for my appt. Christian is always very courteous and we were not charged for the visit as the car was brought in for a recall. It was also checked for a noise I thought I had heard. Nothing was found and I was not charged. More