Criswell Acura

Everytime I bring my MDX in for service, Mark, Chris and David are incredibly accomodating and professional. My car is always ready when promised, pulled up out front and freshly washed. My MDX is the thi David are incredibly accomodating and professional. My car is always ready when promised, pulled up out front and freshly washed. My MDX is the third car my husband and I have purchased at Criswell in the last 5 years, and I wouldn't consider going anywhere else. Chris, Mark and David all deserve recognition for bringing back customer service the way it should be. More

I just moved to the area, and visiting Criswell Acura for my MDX service was a surprisingly pleasant experience! Mark Scherger made all the difference in the world: he was courteous, knowledgeable, and my MDX service was a surprisingly pleasant experience! Mark Scherger made all the difference in the world: he was courteous, knowledgeable, and helpful the whole time - from my initial phone call to taking me in right away, to recommending the appropriate maintenance. I'll definitely come back to Criswell for my service needs, and I'll recommend Criswell to others, as well! More

Probably the best service department I have ever used and Probably the best service department I have ever used and the (only) reason I would seriously consider purchasing another Acura. The service represe Probably the best service department I have ever used and the (only) reason I would seriously consider purchasing another Acura. The service representatives are very candid and knowledgeable and I have never had any problems with any work preformed in the shop. If my reasons (ie for the only reason statement)are helpful I purchased my 2004 TL (new) from another dealer when it took the Criswell sales rep three weeks to respond to my request for a price quote and likely delivery date for a factory order on the color and options my wife and I selected. After that the response that I received from the regional representatives in California on some obvious quality problems (bumber covers not being the same color as the rest of the car, etc --- ie they are are all that way and we do not care) changed my previously held opinion (call it trust)of what I could expect from Honda. I had previously purchased two new 1992 Honda Accord EXs, a third new 1993 Honda Accord EX, and a two-year old 1993 Honda Prelude (all from Honda of Annapolis) without a lot of consideration of Honda's competition for this reason. About two years after I purchased the TL, it took five phone calls to Criswell before the individual that handled the sale of extended warranties got back to me with a price quote. My most recent purchase from Criswell was of a used 2006 MDX in June of 2009 and my my impression of the sales representative was very positive. I do need to say however that whoever it is in sales who makes the decisions as to needed (ie important overdue work with the potential for post-sale problems) pre-sale maintenance/repairs did not do a adquate job on this car. I have been around cars long enough to help myself on this sort of thing (probably more than most of Criswell's customers) but do not think that this sort of thing reflects well on Criswell. The other local shops that I use are BMW of Annapolis (good parts department but in my opinion a poor service department based on my contacts with the service representatives and dealership managment) and Honda of Annapolis (great service and parts departments). Hope that these comments are helpful. If needed I can be reached on 410-757-6276. Richard Savio More

Although other services could have been done during this maintenance stop, I was in a hurry because of an unscheduled business trip. Christian was very understanding, took the time to explain the other serv maintenance stop, I was in a hurry because of an unscheduled business trip. Christian was very understanding, took the time to explain the other services that were due, but completely understood and he did press me when I told him I only had time for an oil change. He explained to me what type of oil would be used, provided me with an estimate, and had the work completed very quickly. After the car was ready, he checked back me to ensure that my experience there was a positive one. I was very impressed, but as numerous repeat customer with Creswell since the early 90's, I am never surprised by the professionalism all of the Creswell employees cleats display. More

Christian did a nice job explaining the service and costs. The ladies behind the cashier counter were friendly and quick. As a bonus, my car was ready before I expected. This was standard for the ser costs. The ladies behind the cashier counter were friendly and quick. As a bonus, my car was ready before I expected. This was standard for the service that I always receive at Criswell - excellent with no problems. More

I work about 20 miles from the dealership and live 60 miles away, but going to Criswell to have my car serviced is worth the drive. Every experience I have had in the 4 years of having my car serviced ha miles away, but going to Criswell to have my car serviced is worth the drive. Every experience I have had in the 4 years of having my car serviced have been excellent. The staff is friendly and professional; they both email and call to confirm that my car is complete. They always call to discuss any issues or additional work that needs to be done, and give me good options; ex: you can have this done today, but it will not be critical until this date and we can schedule you for another appointment. I've never felt like any of the staff has been pushy as I've felt with other service centers. I feel like I can trust the work that is being done; and that security is very important to me. More

The friendly staff and quality of service were exceptional. They took great care of my vehicle in a timely and professional manner. The waiting area was very comfortable and I felt like I was a exceptional. They took great care of my vehicle in a timely and professional manner. The waiting area was very comfortable and I felt like I was a preferred customer although this was my first time at Criswell. I certainly will recommend them to friends and family. More

I was able to schedule an appointment for my MDX's recall 3 business days from when I called, which was great. The recall was taken care of quickly, and my passenger air vent was replaced all within about a 3 business days from when I called, which was great. The recall was taken care of quickly, and my passenger air vent was replaced all within about an hour--much faster than I expected it would take. My only regret is that I lost my Villanova car magnet when my car was washed. But, in exchange for a free car wash, I'll consider it a fair trade. Overall, a great experience. Christian was a great representative of Criswell! Thanks! More

Lamont has been fantastic. After a nearly totalled collision a couple of months ago on my 7 month old car, Lamont has helped me determine what numbers I need from the insurance company to replace my c collision a couple of months ago on my 7 month old car, Lamont has helped me determine what numbers I need from the insurance company to replace my car. He has gone above and beyond to make sure I am taken care of, I could not have asked for more -and always with a smile on his face! I know all of the folks at Criswell will take care of me (or I would not be working on buying my 4th car from them!) Love the People, Love the Brand! Thanks!! More

Service for software upgrade was quick, and they followed up with a free car wash. Waiting area was clean and comfortable. Staff was friendly even though the service department was very busy that day. Inte up with a free car wash. Waiting area was clean and comfortable. Staff was friendly even though the service department was very busy that day. Interior of car was clean when completed as well. More