Criswell Acura

My service experience was terrific. My car was taken in early and John went over with me my requested services which included the resolution on an Acura RL recall. I was surprised by the price which I thou early and John went over with me my requested services which included the resolution on an Acura RL recall. I was surprised by the price which I thought would be much more. John demonstrated consideration for the customer by suggesting no action when the diagnostic could not determine or repeat the problem I was incurring with my vehicle. More

always a pleasure and Mark is fabulous. I alays get great service and feel like I am the only one being taken care of. I get the straight scoop on what needs to be done and am being looked out for. I great service and feel like I am the only one being taken care of. I get the straight scoop on what needs to be done and am being looked out for. I definitely will get my next car at Criswell, though this one is running great! More

CHRIS THOMAS IS THE BEST!!! whenever I come to acura of annapolis, chris is always friendly, never makes it appear that he is going out of his way, he always tells you good or not so good news in a very fr annapolis, chris is always friendly, never makes it appear that he is going out of his way, he always tells you good or not so good news in a very friendly manner, soft tone of voice, and never makes you feel rushed or he doesn't have time for you (even though he may be really busy). Great person to represent your dealership! Give him a raise!!! More

From the pleasant waiting area, to the GORGEOUS ladies room, to the convenience of wifi to the pleasant attitude and spirit of each staff member, Criswell Acura Service is a class act. Oh an dnot to ment room, to the convenience of wifi to the pleasant attitude and spirit of each staff member, Criswell Acura Service is a class act. Oh an dnot to mention, repair work that was accurately diagnosed and timely delivered. For repairs and service I take my car to Criswell exclusively. More

Over several years, Mark Scherger--my service advisor--has exemplified what customer orientation is all about. Most recently, for example, he arranged to fit my car into a busy service schedule advisor--has exemplified what customer orientation is all about. Most recently, for example, he arranged to fit my car into a busy service schedule even when I called at the last minute. This really helped me maintain my own busy schedule with minimal disruption. Tom Polidge, a service technician, not only knows cars but knows people too. A pretty good combination. More

I drive an hour to get my car serviced by Acura. I choose to do this because your service staff, in particular Christian Johnson, is professional, thorough, and considerate. The service done on my ca choose to do this because your service staff, in particular Christian Johnson, is professional, thorough, and considerate. The service done on my car is consistently excellent and I thank you. Meredith watters More

Chris provided an accurate cost and length of time for the work in advance. Everything was completed as predicted. The lounge area was comfortable with fine refreshments. It was a good experience and I the work in advance. Everything was completed as predicted. The lounge area was comfortable with fine refreshments. It was a good experience and I would like to return in the future. As an additional bonus, my car was covered in road chemicals and dirt when I arrived, and it was cleaned after the service. Thanks. More

I brought my car in because of a flat tire and I wasn't sure if i can run over something or if there was a problem with the tire itself. I was so pleased that they were able to take my car right in even th sure if i can run over something or if there was a problem with the tire itself. I was so pleased that they were able to take my car right in even though I didn't have an appointment and since it was a Saturday I knew that it was a a possibility of not being able to be seen. Thankfully you were able to see me, and have me in and out in less than an hour and to top it off you washed my car! I was pleasantly surprised. Thanks again! More

Based on my first impression, I would recommend thus dealership because they were short staffed and I was able to get in and out in under an hour. The service person I dealt with was friendly and helpfu dealership because they were short staffed and I was able to get in and out in under an hour. The service person I dealt with was friendly and helpful about my vehicle. He even checked for recalls. I haven't had that before. More