Criswell Chevrolet of Thurmont - Service Center

Excellent Customer Service Unfortunately I had 2 issues with my vehicle in a week & on both occasions Anna greeted me with kindness. She was able to have both issues diagnosed Unfortunately I had 2 issues with my vehicle in a week & on both occasions Anna greeted me with kindness. She was able to have both issues diagnosed the same day & get me safely on the road. Anna exemplifies the passion for quality care with the customer & she does it naturally. She truly has the "home town" compassion. Thank you again, Anna!! More

Efficient, Friendly, Above the Normal I arrived and had never been to the Thurmont Service center and drove around back, He stopped me and told me to park there and he would take it from t I arrived and had never been to the Thurmont Service center and drove around back, He stopped me and told me to park there and he would take it from there. I handed over recalls, he told me he would order parts for the recalls and then I explained my AC problem. He assured me he could find and fix the problem. He called the next day with a report and the next day it was fixed. Efficient, Friendly, Knowledgeable. John Bierman, 5 STARS!!!!!! More

Anna is Aweso.e Every time I have brought my truck in for service, Anna is always their with a smile on her face. The services I've received have always been done in Every time I have brought my truck in for service, Anna is always their with a smile on her face. The services I've received have always been done in a timely manner. I would definitely recommend this dealership for sales or service. Anna is a fantastic service advisor. More

Phenomenal service! My experience here was better than I had ever expected! Mr. John Bierman was the most conciencious service manager! I had so many questions that were My experience here was better than I had ever expected! Mr. John Bierman was the most conciencious service manager! I had so many questions that were answered thoroughly. I left with the most satisfying feeling that I was taken care of. I highly recommend this dealership and their entire service department. -sincerely a well pleased cusomter! More

Great Service! I had questions, they had the answers! It was such a great visit and i am defiantly going back! John was great and helped with anything I needed. Love I had questions, they had the answers! It was such a great visit and i am defiantly going back! John was great and helped with anything I needed. Love the service here More

Excellence experience I only brought my car in for an oil change. Bill Kaas was personal, professional and taught me some new things about my car! Thanks Bill I only brought my car in for an oil change. Bill Kaas was personal, professional and taught me some new things about my car! Thanks Bill More

Service was great! Bill was friendly, helpful and knowledgable. I would recommend this service dept to friends and co-workers. I had questions for Bill and Cody, the me Bill was friendly, helpful and knowledgable. I would recommend this service dept to friends and co-workers. I had questions for Bill and Cody, the mechanic who worked on my car. They both took the time to answer all of my questions. More

Everything was great Everyone at this dealership is very nice. Been here a few times and would recommend them to others. I will continue to use them for all my service ne Everyone at this dealership is very nice. Been here a few times and would recommend them to others. I will continue to use them for all my service needs. More

Exceeded expectations I expected to wait for an oil change, but when a software update was going to take several hours lounger I was given a loaner car so my wait was no lo I expected to wait for an oil change, but when a software update was going to take several hours lounger I was given a loaner car so my wait was no longer than expected. More

Disappointed with no service I made (@ 7:30 AM) and received email confirmation for an online service appointment for 9 AM on 1/2/17. It was for an oil and filter change, and a t I made (@ 7:30 AM) and received email confirmation for an online service appointment for 9 AM on 1/2/17. It was for an oil and filter change, and a tire rotation on my 2013 Equinox. Arrived at 8:45 AM. Jason Hallen opened the garage door and let me in. Asked how he could help me today. He was cordial. I told him I made the appointment for the oil change and tire rotation. He asked if I had made the appointment the prior day, and I told him it was made that morning. Since I was not a previous customer, (already in their system) he told me he could not "do anything today" because their "computers were down". He said he couldn't even fill out a service order. He asked me if I could come back later, and maybe the computers would be up. I told him maybe. I rode around a little, became annoyed after thinking about my time being wasted, so did not go back. The service bay was empty. In fact, the online schedule showed no other appointments, and all day open. I was the only customer, with my Equinox, in there. The only other people in the service garage were a young lady, and two other persons behind the particle board "office". The young lady did smile at me. Suggestions: 1) Take out a pen and paper and write my information down. VIN, Name and address (from my license if you don't trust me), and service items requested. 2) Do the oil change and tire rotation. I would have perused the gazillion dollar inventory on the lot. There are many beautiful Corvettes sitting right out front, and I intend to buy a new Silverado this spring 2017!! 3) Tally up the cost on paper, add in the 6% tax. Use an adding machine, or a smart phone calculator if required. 4) I could, and would have paid in cash!!! 4) Offer me a free coffee at Dunkin Donuts across the street, for my inconvenience. Heck, I would have bought everyone in the service bay their beverage of choice, as it was a nasty raining morning. My intention yesterday morning was to patronize the new Criswell Chevy dealership in Thurmont, since I live in Emmitsburg, only 6 miles away. I have always had my service done at the Frederick Fitzgearld dealership with excellent results, but did not feel like driving the 35 minutes to them yesterday. The service department at this Crisswell dealership is a victim of technology. It seems the younger generation (I am 58) doesn't know how to function without it. Maybe if they were trained better on manual operations, they will survive. Currently, they are not going to make many return customers given the way I was "let go" out the door. I guess I will stay with Fitzgearld, or maybe even try Renn-Kirby in Gettysburg, or Wantz in Taneytown. Oh, BTW, Nice "gigormous" fan in the service bay!! More