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Criswell Chevrolet of Thurmont - Service Center

4.8

20 Lifetime Service Reviews

111 Frederick Road, Thurmont, Maryland 21788

20 Reviews of Criswell Chevrolet of Thurmont - Service Center

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May 15, 2020

"Mike Chuckerel was very helpful, courteous and..."

- Jessica W

Mike Chuckerel was very helpful, courteous and professional. My overall experience working him was great! The dealership also has a wide selection of vehicles to look at.

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Recommend Dealer
Yes
Employees Worked With
May 18, 2020 -

Criswell Chevrolet of Thurmont responded

It's our pleasure to offer an outstanding car buying event and we are happy to see that you were pleased with the great customer service Mike provided. Don't hesitate to reach out if we can be of further assistance.

October 15, 2019

"Awesome service dept., quality work, great customer service"

- Josh L

Brandon was absolutely phenomenal on getting my truck in the shop and working out all the problems in the shortest amount of time possible. Truck service was excellent and the customer service was even better! very professional and knowledgeable and let me in the loop throughout the entire process. I highly recommend this service center and especially Brandon to anyone who is in need of any kind of servicing. 100% pleased.

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Recommend Dealer
Yes
Employees Worked With
Oct 16, 2019 -

Criswell Chevrolet of Thurmont responded

It's always rewarding to read such a wonderful review of a customer's outstanding visit to our service department. Our service team is pretty amazing and many of our customers comment on the remarkable customer care and top notch vehicle service they receive when working with Brandon as their advisor. We sincerely value your business and hope to be of assistance to you again in the future.

August 05, 2019

"Friendly staff that doesn't mind taking your money."

- Bigchump123

Brought my car here multiple times, always pricey, but was expensive work, the last time however I brought my car in to simply get my tail lights replaced, a simple job yet it cost me 146 dollars in total, over a hundred of that being for labor, and the rest parts.

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Recommend Dealer
No
Employees Worked With
Other Employees : Dory McIntosh
January 20, 2019

"Bed Liner"

- Chevyguy

Worked with Erick over the phone and in the service center. A wonderful experience, and will be returning to Criswell Thurmont for all follow up service work. Extremely helpful and got me in and out quickly. Got me a courtesy loaner vehicle. Very happy. Thanks, Erick.

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Yes
Employees Worked With
Jan 21, 2019 -

Criswell Chevrolet of Thurmont responded

We're glad that we were able to help you out! Erick and the team at Criswell Chevy of Thurmont look forward to the next chance to work with you to provide the service your vehicle needs to stay in top performing condition.

November 30, 2018

"Exceptional Service"

- Marc

I called Criswell's Service department to schedule a time to bring my truck in for a "check engine" light. Brandon answered and quickly got me a date and time within two days from when I called. Once there, he was very professional and advised he would give me a call with the diagnosis and options. He called that afternoon, and discussed options with no pressure of doing more than I wanted. Which I really appreciated, knowing some other dealers would have, but Brandon and Criswell did not! He and his Service team finished the work that afternoon and I was back in my truck in no time! This team at Criswell, I would recommend to anyone who is looking for the best! Thanks again Brandon and the Criswell Service Team!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Service Technicians that worked on my Truck.
Dec 03, 2018 -

Criswell Chevrolet of Thurmont responded

It's our pleasure to offer the best service available every time you visit our dealership, and our customers often comment on the high-quality customer service they receive when working with Brandon as their advisor at Criswell Chevy of Thurmont. We look forward to working with you again when your vehicle is due for its next regular service visit!

October 02, 2018

"Outstanding Service"

- Marc

I brought my 2500 in for a check engine light, turned out to be a DEF injector. I was advised that the part wouldn't be in until later on that day. I needed my truck for a trip we were taking later that day, so Brandon said he would do all he could to get the truck fixed by the end of the day or the next day, and sure enough he and his service team came through for us! He called later in the evening and said it was ready and running great! I couldn't have asked for anything more, Brandon and the rest of the service team are a top notch team! I would highly recommend Criswell's Service Department to anyone looking for a company that puts customer satisfaction first! Thanks again Brandon

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Yes
Employees Worked With
Oct 03, 2018 -

Criswell Chevrolet of Thurmont responded

Marc, we're so glad we could help, and we appreciate your wonderful review of the service team at Criswell Chevy of Thurmont. Brandon and the other members of the service team are dedicated to providing exceptional customer care and high quality vehicle service every time you visit our dealership. We look forward to seeing you again!

August 31, 2018

"Excellent Customer Service"

- angie

Unfortunately I had 2 issues with my vehicle in a week & on both occasions Anna greeted me with kindness. She was able to have both issues diagnosed the same day & get me safely on the road. Anna exemplifies the passion for quality care with the customer & she does it naturally. She truly has the "home town" compassion. Thank you again, Anna!!

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Yes
Employees Worked With
Anna Conway
Sep 03, 2018 -

Criswell Chevrolet of Thurmont responded

Thank you for the wonderful review! We're pleased to know that our team was able to get you safely back on the road in a timely manner. Anna and the other members of our service team are committed to providing sincere customer care and high-quality vehicle service every time you visit Criswell Chevy of Thurmont.

May 31, 2018

"Efficient, Friendly, Above the Normal"

- Kay Riddle, Realtor

I arrived and had never been to the Thurmont Service center and drove around back, He stopped me and told me to park there and he would take it from there. I handed over recalls, he told me he would order parts for the recalls and then I explained my AC problem. He assured me he could find and fix the problem. He called the next day with a report and the next day it was fixed. Efficient, Friendly, Knowledgeable. John Bierman, 5 STARS!!!!!!

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Yes
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Jun 04, 2018 -

Criswell Chevrolet of Thurmont responded

It's wonderful to see that you had such a positive experience at our dealership! John and the service team work hard to provide outstanding customer care and top quality vehicle service for each customer at every visit. We appreciate your business and look forward to working with you in the future at Criswell Chevy of Thurmont!

April 25, 2018

"Anna is Aweso.e"

- 17 Colorado

Every time I have brought my truck in for service, Anna is always their with a smile on her face. The services I've received have always been done in a timely manner. I would definitely recommend this dealership for sales or service. Anna is a fantastic service advisor.

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Yes
Employees Worked With
Anna Conway
Apr 26, 2018 -

Criswell Chevrolet of Thurmont responded

Thanks for the kind review! Whether you need assistance with sales or service, our friendly and knowledgeable staff is here to help. We appreciate the feedback and hope to see you soon!

March 04, 2018

"Phenomenal service! "

- TheGodFather00

My experience here was better than I had ever expected! Mr. John Bierman was the most conciencious service manager! I had so many questions that were answered thoroughly. I left with the most satisfying feeling that I was taken care of. I highly recommend this dealership and their entire service department. -sincerely a well pleased cusomter!

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Yes
Employees Worked With
Mar 06, 2018 -

Criswell Chevrolet of Thurmont responded

We're very pleased that your expectations were exceeded! John and his team are always glad to answer questions while providing the best customer care and the highest quality service for your vehicle. We appreciate your recommendations and look forward to working with you again!

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