Criswell Maserati - Alfa Romeo - Service Center

Customer Service Class Recommended for Scott Oliver Thursday evening my new car, less than 45 days old, 1500 miles on it, wouldn't start. I called into the service department on Friday and talked to Sco Thursday evening my new car, less than 45 days old, 1500 miles on it, wouldn't start. I called into the service department on Friday and talked to Scott Oliver inquiring about a loaner. Mr. Oliver informed me that he didn't have a loaner for me, I explained to him that I needed a vechicle to get around because my father is dying and was told by doctors that he would only live 3 weeks max and I wanted to spend the weekend with him. He said he was sorry but there was NOTHING he could do. I went on to ask him if I rented a car would MASERATI pay for it. He told me if I rented a vechicle and paid for it, that I could submit documation to him and he would submit it to corporate and they MIGHT reimburse me. After hanging up with him I called roadside to have the car towed to Criswell. At 10am the car was towed. I never received a courtesy saying my car is there or anything, At 4:30 I called because no one called me. I told him a phone call would have been nice if he had no other information, acknowledge the vechicle is in your possession. He blows me off and says, "your car is here and we were able to fully charge the battery" he ask me a serious of questions in a very nasty tone, "when was the last time you drove the car, how far did you go, etc? Finally, I asked him for Corp phone number he replied he didn't have it, I could google it, I asked if he could google it and he started panting as if I was bothering him. I asked who do you report to and his reply was "Omar" he went on to tell me Omar is gone for the day, he won't be back until tomorrow, no one else can help me. I asked if he could put me into Omar's voicemail box and he disconnected the line. I called back and left Omar a message. Omar did in fact call me back the same day. He assured me he would reimburse me for a rental and did a great job cleaning up Mr. Oliver's mess. I've purchased other high end automobiles before and Mercedes, Ranger Rover or BMW treated like he did. Outside of being embrassed because my new car had to be towed, my father dying now I have a service executive talking to me like and treating me like my business is NOT valued. If I treat my customer like Mr. Oliver treated me, I wouldn't have any customers. I expected so much more from Maserati. More

Scott Oliver and Robert Fox are the BEST! Great service! I have driven over 50 miles for the last 4 years to get my 2006 GranSport serviced at Criswell, The last two years have been the best since Scott Oli I have driven over 50 miles for the last 4 years to get my 2006 GranSport serviced at Criswell, The last two years have been the best since Scott Oliver arrived. He gives me such personal attention when I bring my car in. He always discusses service needs in detail and makes cost-conscious recommendations. He makes sure Robert Fox lets me look at the car with him and explains any service needs and any questions I have. I have never had such personalized service. I feel like the three of us are a team working to do what is best for my automobile! I recommend Criswell Maserati to any one who has a Maserati in Baltimore. It is worth the drive for the quality and caring service Scott and his team provide. More

outstanding customer experience great service to go along with great sales experience; 3rd car purchased from Criswell dealerships in last year and the experience was the same with a great service to go along with great sales experience; 3rd car purchased from Criswell dealerships in last year and the experience was the same with all of them (Jeep) (Chevy) More

Exceptional Customer Service! I've bought several cars from Criswell over the years and their customer service has always been excellent. This was my first experience with their Ma I've bought several cars from Criswell over the years and their customer service has always been excellent. This was my first experience with their Maserati service (2012 GTS) and it was exceptional - just what one would expect when you own a Maserati. Scott Oliver, whom I met at a car event, went out of his way to accommodate my circumstances. They performed the service as requested, checked out the whole car, and the price was well below my expectations -- not the typical high priced service you get at other Maserati dealers in the area. They even detailed the car before returning it to me! Keep up the great work! More

Exceptional Customer Service I bought my Maserati Ghibli in April 2014 from Crisswell Maserati. After the purchase I have been mainly dealing with the service manager Scott. Since I bought my Maserati Ghibli in April 2014 from Crisswell Maserati. After the purchase I have been mainly dealing with the service manager Scott. Since my purchase I have brought my car to purchase new tires, do my annual service and recently updates Maserati had for the Ghibli. All of my visits have been exceptional. The service experience is personable. When I call Scott he remembers my name. He is accommodating with my busy schedule. If I have to bring my car, I receive the same year model or newer as a loaner. When I pick up my car Scott reviews in detail all the things that have been done to the car. Also they do a phenomenal job giving the car back to me extremely clean. I wash my car every week inside and out at some of the local car wash, but the guys are Crisswell really leave my car extremely clean. If you are in the market for a Maserati I recommend purchasing it from a dealer who will have the support and knowledge to service your vehicle. People only come to realize this after they purchase the car and they start having questions. Scott's expertise has become handy to me plenty of times when I've had questions in the past. Although there are forums online where you can find ton of information, getting advice from people who are working on these cars daily is a big difference. More