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Criswell Maserati - Alfa Romeo - Service Center

3.1

14 Lifetime Service Reviews

19570 Amaranth Drive, Germantown, Maryland 20874

14 Reviews of Criswell Maserati - Alfa Romeo - Service Center

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June 09, 2018

"Great Service"

- Evmazur

I took my 2017 Ghibli in for its first service. Anthony was great. He was very knowledgeable and had great customer service. Made the process really easy. 5 stars to Anthony. Thank you.

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Recommend Dealer
Yes
Employees Worked With
Anthony
Jun 19, 2018 -

Criswell Maserati - Alfa Romeo responded

We're happy to hear you had such a positive experience with our team! We look forward to seeing you again at your next visit.

April 07, 2018

"Failure to take responsibility"

- D.P. Rose

This dealership has a stellar sales staff, but the service department is a complete mismatch with the profile of the brand. My limited edition GranTurismo sustained deep paint damage while under their care and despite an initial promise to provide a fix, it's been more than 6 weeks with no resolution and they have stopped answering communications altogether. I don't know at what level I should expect proper representation of the brand, but with the amount of money I spent on this car, there is no reason for them not to fix this issue. It takes dedication to willfully disregard repeated attempts on my part to hold them accountable, which while separate from the damage itself, speaks to the nature of the employees in service. EDIT: I was contacted by the dealership who offered a canned response but to this point, they've still not demonstrated willingness to fix the damage.

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Recommend Dealer
No
Employees Worked With
Scott Oliver
April 04, 2018

"Pitch Perfect experience"

- Sneha TV

I never thought of buying the car on the aame day of visit. But Karifa had the perfect deal for me which I couldn’t resist. One of the best and very friendly dealer. It was pleasure to work with Karifa to purchase my first car. Thank you Karifa wouldn’t have been possible to have this dream car if it wasn’t you.

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Recommend Dealer
Yes
Employees Worked With
Karifa Mara
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Aaron Taylor
July 12, 2017

"Awful Customer Service"

- servicecomplaint

Scott the service manager really should be in a Fiat dealer service center. No clue on how to interact with luxury clients. Does not care about keeping the customer happy so they come buy more cars from the dealership. But hey that's why there is Maserati dealers in VA. Don't expect a return phone call from him unless you talk to the GM.

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Recommend Dealer
No
Employees Worked With
Scott Oliver
Jul 13, 2017 -

servicecomplaint responded

First. Why is this private when I posted a public post? 2nd, Scott your service manage is incompetent. Multiple times I have brought my car in for service to your dealership for a engine light. Every time it is a different excuse. Yesterday, I had a appointment for 11am. Multiple things had to be complete on the car. Only the engine light was fixed. No recall was completed. Not the rubber stripping that is coming off the car on rear passenger side. All which is covered under the warranty. Scott, stated it could take hours. I asked for a loaner. He only offered a Nissan because I didn't buy the car from your dealership. I wonder why? hmm. Maybe because your team does not know how to treat customers. Yet you had a Maserati Loaner SUV sitting there. Lets look at this way. My car is leased, and coming off lease. The customer has 2 car seats in the back of his car. Maybe if we give him the suv to drive for the night to fix his car. He might like and lease his next car through us. But no lets give a high end client a Nissan. Real intelligent. He says all luxury dealers do that. I don't think so. I own a BMW, Porsche, Maserati, Audi, and 12 Kia's. Never has a dealership not even given me there own model or and upgrade. Kia dealership even come picks up the cars for my company to get service because they want to make sure I keep on buying from them for my employees. Yet a Maserati dealership wont. Summing this up. Scott, your service manager should be in a FIat dealership service department. Your dealer will never see my car again. I will drive to Maserati of Washington where I purchased the car. Since they already offered to come pick it up, and bring it back the next day. Oh and provide the loaner of a Maserati. Since they want me to come back to lease my next car in a few months. Most importantly, I have filed off a legal letter to Maserati corporate letting them know about my service with Criswell, and holding them responsible for liability since you did not complete the recalls or warranty on the car.

August 11, 2016

"Customer Service Class Recommended for Scott Oliver"

- JB

Thursday evening my new car, less than 45 days old, 1500 miles on it, wouldn't start. I called into the service department on Friday and talked to Scott Oliver inquiring about a loaner. Mr. Oliver informed me that he didn't have a loaner for me, I explained to him that I needed a vechicle to get around because my father is dying and was told by doctors that he would only live 3 weeks max and I wanted to spend the weekend with him. He said he was sorry but there was NOTHING he could do. I went on to ask him if I rented a car would MASERATI pay for it. He told me if I rented a vechicle and paid for it, that I could submit documation to him and he would submit it to corporate and they MIGHT reimburse me. After hanging up with him I called roadside to have the car towed to Criswell. At 10am the car was towed. I never received a courtesy saying my car is there or anything, At 4:30 I called because no one called me. I told him a phone call would have been nice if he had no other information, acknowledge the vechicle is in your possession. He blows me off and says, "your car is here and we were able to fully charge the battery" he ask me a serious of questions in a very nasty tone, "when was the last time you drove the car, how far did you go, etc? Finally, I asked him for Corp phone number he replied he didn't have it, I could google it, I asked if he could google it and he started panting as if I was bothering him. I asked who do you report to and his reply was "Omar" he went on to tell me Omar is gone for the day, he won't be back until tomorrow, no one else can help me. I asked if he could put me into Omar's voicemail box and he disconnected the line. I called back and left Omar a message. Omar did in fact call me back the same day. He assured me he would reimburse me for a rental and did a great job cleaning up Mr. Oliver's mess. I've purchased other high end automobiles before and Mercedes, Ranger Rover or BMW treated like he did. Outside of being embrassed because my new car had to be towed, my father dying now I have a service executive talking to me like and treating me like my business is NOT valued. If I treat my customer like Mr. Oliver treated me, I wouldn't have any customers. I expected so much more from Maserati.

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Recommend Dealer
No
Employees Worked With
Scott Oliver
Aug 23, 2016 -

Criswell Maserati - Alfa Romeo responded

JD, Thank you for your feedback. We will use your experience to better our customer service efforts. We DO value your business and hopefully the call from our General Manager, Omar Stwodah, was able to convey our appreciation. Hopefully since you have your Maserati back now you have been trouble free. Best wishes, The Criswell Maserati Alfa Romeo team

July 30, 2015

"Scott Oliver and Robert Fox are the BEST! Great service!"

- masman

I have driven over 50 miles for the last 4 years to get my 2006 GranSport serviced at Criswell, The last two years have been the best since Scott Oliver arrived. He gives me such personal attention when I bring my car in. He always discusses service needs in detail and makes cost-conscious recommendations. He makes sure Robert Fox lets me look at the car with him and explains any service needs and any questions I have. I have never had such personalized service. I feel like the three of us are a team working to do what is best for my automobile! I recommend Criswell Maserati to any one who has a Maserati in Baltimore. It is worth the drive for the quality and caring service Scott and his team provide.

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Recommend Dealer
Yes
Employees Worked With
Robert Fox, Scott Oliver
Jul 30, 2015 -

Criswell Maserati - Alfa Romeo responded

Masman, Thank you for your review. We know there are several choices in your area to get your car serviced. At Criswell Maserati we try and make every connection a personal one. We truly appreciate your continued business. Best regards, The Criswell Maserati Team

July 23, 2015

"outstanding customer experience"

- satisfied

great service to go along with great sales experience; 3rd car purchased from Criswell dealerships in last year and the experience was the same with all of them (Jeep) (Chevy)

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Recommend Dealer
Yes
Employees Worked With
Abiola Akintunde, Scott Oliver
Jul 24, 2015 -

Criswell Maserati - Alfa Romeo responded

Dear Satisfied, Thank you for your review and your continued patronage to our Criswell Dealerships. We are also happy we were able to satisfy the radio adjustment you requested after taking delivery. We are glad to see that you had "everyone dancing in streets on the way to your office". Again, we appreciate your business and look forward to seeing you at your annual check up, that is if you don't decide to buy another car in the meantime. Best regards, The Criswell Maserati Team

April 16, 2015

"Exceptional Customer Service!"

- MASAKST

I've bought several cars from Criswell over the years and their customer service has always been excellent. This was my first experience with their Maserati service (2012 GTS) and it was exceptional - just what one would expect when you own a Maserati. Scott Oliver, whom I met at a car event, went out of his way to accommodate my circumstances. They performed the service as requested, checked out the whole car, and the price was well below my expectations -- not the typical high priced service you get at other Maserati dealers in the area. They even detailed the car before returning it to me! Keep up the great work!

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Recommend Dealer
Yes
Employees Worked With
Scott Oliver
Apr 17, 2015 -

Criswell Maserati - Alfa Romeo responded

Masakst, Thank you for your review. We appreciate your continued business along all of our makes and models with the Criswell organization. We are glad we were able to meet your expectations and where able to accommodate your service needs. Your Granturismo looks pretty awesome so it was easy to clean up. When you are ready to sell it please allow us first crack at it!! Thank you again, The Criswell Maserati Team

March 31, 2015

"Exceptional Customer Service"

- michaelcruz2010

I bought my Maserati Ghibli in April 2014 from Crisswell Maserati. After the purchase I have been mainly dealing with the service manager Scott. Since my purchase I have brought my car to purchase new tires, do my annual service and recently updates Maserati had for the Ghibli. All of my visits have been exceptional. The service experience is personable. When I call Scott he remembers my name. He is accommodating with my busy schedule. If I have to bring my car, I receive the same year model or newer as a loaner. When I pick up my car Scott reviews in detail all the things that have been done to the car. Also they do a phenomenal job giving the car back to me extremely clean. I wash my car every week inside and out at some of the local car wash, but the guys are Crisswell really leave my car extremely clean. If you are in the market for a Maserati I recommend purchasing it from a dealer who will have the support and knowledge to service your vehicle. People only come to realize this after they purchase the car and they start having questions. Scott's expertise has become handy to me plenty of times when I've had questions in the past. Although there are forums online where you can find ton of information, getting advice from people who are working on these cars daily is a big difference.

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Recommend Dealer
Yes
Employees Worked With
Scott Oliver
Apr 08, 2015 -

Criswell Maserati - Alfa Romeo responded

Michael, Thank you for your recent review. We think that Scott is a great person to represent our service department so we are glad you feel the same way. We understand that after the sale is when the rubber meets the road (no pun intended) and we are happy that your ownership experience has been, in your words, exceptional. Hopefully everything is going well in the insurance business for you as well. Best regards, The Criswell Maserati Team

March 11, 2015

"Best Customer Service Experience By Far"

- benbowtommy

Talk about a customer focused individual, Scott is that person. Take a trip out to Germantown and meet Scott you will be pleasantly surprised. Thanks

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Recommend Dealer
Yes
Employees Worked With
Scott Oliver
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