Thursday evening my new car, less than 45 days old, 1500 miles on it, wouldn't start. I called into the service department on Friday and talked to Scott Oliver inquiring about a loaner. Mr. Oliver informed me that he didn't have a loaner for me, I explained to him that I needed a vechicle to get around because my father is dying and was told by doctors that he would only live 3 weeks max and I wanted to spend the weekend with him. He said he was sorry but there was NOTHING he could do. I went on to ask him if I rented a car would MASERATI pay for it. He told me if I rented a vechicle and paid for it, that I could submit documation to him and he would submit it to corporate and they MIGHT reimburse me. After hanging up with him I called roadside to have the car towed to Criswell. At 10am the car was towed. I never received a courtesy saying my car is there or anything, At 4:30 I called because no one called me. I told him a phone call would have been nice if he had no other information, acknowledge the vechicle is in your possession. He blows me off and says, "your car is here and we were able to fully charge the battery" he ask me a serious of questions in a very nasty tone, "when was the last time you drove the car, how far did you go, etc? Finally, I asked him for Corp phone number he replied he didn't have it, I could google it, I asked if he could google it and he started panting as if I was bothering him. I asked who do you report to and his reply was "Omar" he went on to tell me Omar is gone for the day, he won't be back until tomorrow, no one else can help me. I asked if he could put me into Omar's voicemail box and he disconnected the line.
I called back and left Omar a message. Omar did in fact call me back the same day. He assured me he would reimburse me for a rental and did a great job cleaning up Mr. Oliver's mess.
I've purchased other high end automobiles before and Mercedes, Ranger Rover or BMW treated like he did. Outside of being embrassed because my new car had to be towed, my father dying now I have a service executive talking to me like and treating me like my business is NOT valued. If I treat my customer like Mr. Oliver treated me, I wouldn't have any customers. I expected so much more from Maserati.