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Criswell Nissan - Service Center

Germantown, MD

4.5
507 Reviews
Call Service Center (301) 825-5993

507 Reviews of Criswell Nissan - Service Center

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June 11, 2025

The servicing rep was rude. Not able to patiently explain the questions that I have. He was impatient and adamant. Will never be back to this servicing showroom unless I have to More

by Viswa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pai
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Jun 12, 2025 -

Criswell Nissan responded

It's our goal to offer a positive service experience, and we regret this was not the case for you. We are sorry to see we did not meet your expectations and hope you will consider giving us another chance to work with you to provide a better experience in the future.

June 07, 2025

This dealer went did modifications to my vehicle that I did not authorize. I would not recommend anyone to use their services because it makes me question what else they might have done to my vehicle. More

by luhangam
Recommend Dealer
No
Employees Worked With
Al Ransome
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The employee I spoke to was from Al Ransome's team. The employees that did the work are from his team as well. I cal
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June 07, 2025

Very helpful and knowledgeable team that was able to service my vehicle quickly and efficiently More

by DJOHNSON1122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2025 -

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction! Don't hesitate to reach out with any additional questions or concerns about the service your vehicle needs to stay well maintained.

June 02, 2025

Tadashi was the best! He made sure I found a car I was satisfied with and met all my needs. More

by sandramichellebe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tadashi Okino
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June 02, 2025

Tadashi was the best! He made sure I found a car I was satisfied with and met all my needs. More

by sandramichellebe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tadashi Okino
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Jun 03, 2025 -

Criswell Nissan responded

Thanks so much for sharing this positive feedback! We are happy to see you were pleased with your recent experience at Criswell. Don't hesitate to reach out if we can be of further assistance!

June 02, 2025

Duece Ransome team always give excellent customer service when I take my car in for More

by GAPS1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2025 -

Criswell Nissan responded

It's great to know you can count on our top notch team to deliver an excellent service experience each time you visit Criswell Nissan. Thanks again for sharing this positive feedback and high star rating!

May 31, 2025

Great dealership. Listen to customers and complaints. Can recommend people to go there for cars More

by chidi.lindaobele
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2025 -

Criswell Nissan responded

Thanks for sharing this positive feedback and your recommendations! We hope to be of service to you in the future!

May 31, 2025

The car buying process was straightforward and pretty painless! I have no real complaints, which is way more than I can say about many dealer experiences I have had. More

by Ryler
Recommend Dealer
Yes
Employees Worked With
Chris Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Aragon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2025 -

Criswell Nissan responded

It's great to know we exceeded your expectations! Thanks for choosing Criswell and taking the time to let us know how we are doing!

May 29, 2025

The service center did a great job fixing the break line on my Nissan Rogue. More

by PIERRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2025 -

Criswell Nissan responded

We're happy to see we were able to really help you out! Don't hesitate to reach out if anything else comes up.

May 26, 2025

Came for oil change, ended spending more w/o prior notification outside warranty. Otherwise okay More

by Vyapuri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2025 -

Criswell Nissan responded

Thank you for taking the time to share this feedback. We value your business and hope to be of service to you in the future.

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