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Criswell Nissan - Service Center

Germantown, MD

4.5
513 Reviews

513 Reviews of Criswell Nissan - Service Center

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June 23, 2025

Pai Sriipattra was great. He was professional and helpful. The process was easy and efficient. More

by CleopatraLaguerre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pai Sriipattra
Jun 24, 2025 -

Criswell Nissan responded

Thank you for sharing this positive feedback! Our courteous and capable team is always happy to help with any of your automotive needs, and we welcome you to reach out if we can be of additional assistance.

June 23, 2025

Staff were friendly, helpful and efficient. It was an easy process both dropping off and picking up and work was completed quickly. More

by dawnmartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not see the person that helped me listed
Jun 24, 2025 -

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction! We value your business and look forward to seeing you again when your vehicle is due for its next routine maintenance visit.

June 21, 2025

PAI SRIIPATTRA was extremely professional in explaining what services were needed for my 2016 Nissan Murano. (My car had to be serviced overnight). The service was completed in a timely manner. I could g More

by CLAUDIAMFOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PAI SRIPATTRA
Jun 23, 2025 -

Criswell Nissan responded

Thank you for taking the time to share these kind comments and positive review! We appreciate knowing you can count on our team to provide a standout service event each time you visit Criswell. We value your business and look forward to seeing you soon!

June 20, 2025

It was very convenient and appreciated for me to bring my car in for service without an appointment. Great service, welcoming service technician. More

by sissynatoli1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pai
Jun 21, 2025 -

Criswell Nissan responded

Thank you for sharing this positive feedback! We are happy to see we could really help you out and welcome you to reach out if we can be of additional assistance.

June 14, 2025

I brought my new Pathfinder in for it's first oil change and tire rotation. Service was fast and easy, just as I've come to expect over the nearly eight years I've been going to Criswell. They always do a v More

by MLBECHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2025 -

Criswell Nissan responded

It's wonderful to know our team consistently meets your expectations by delivering great customer care and high quality vehicle service each time you visit our dealership. Thank you for your continued patronage. We look forward to seeing you soon!

June 13, 2025

TIMING GREAT VERY PROFESSIONAL! GREAT SERVICE WILL DEFINITELY COME BACK TO THAT DEALERSHIP. Thank you More

by steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Front desk and lady
Jun 15, 2025 -

Criswell Nissan responded

Thanks for sharing this positive feedback! We look forward to the next opportunity to work with you!

June 11, 2025

The servicing rep was rude. Not able to patiently explain the questions that I have. He was impatient and adamant. Will never be back to this servicing showroom unless I have to More

by Viswa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pai
Jun 12, 2025 -

Criswell Nissan responded

It's our goal to offer a positive service experience, and we regret this was not the case for you. We are sorry to see we did not meet your expectations and hope you will consider giving us another chance to work with you to provide a better experience in the future.

June 07, 2025

This dealer went did modifications to my vehicle that I did not authorize. I would not recommend anyone to use their services because it makes me question what else they might have done to my vehicle. More

by luhangam
Recommend Dealer
No
Employees Worked With
Al Ransome
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The employee I spoke to was from Al Ransome's team. The employees that did the work are from his team as well. I cal
June 07, 2025

Very helpful and knowledgeable team that was able to service my vehicle quickly and efficiently More

by DJOHNSON1122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction! Don't hesitate to reach out with any additional questions or concerns about the service your vehicle needs to stay well maintained.

June 02, 2025

Tadashi was the best! He made sure I found a car I was satisfied with and met all my needs. More

by sandramichellebe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tadashi Okino
2
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