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Criswell Nissan - Service Center

Germantown, MD

2.6
70 Lifetime Reviews • Review Dealership
Call Service Center (301) 825-5993

70 Reviews of Criswell Nissan - Service Center

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January 06, 2021

"Absolutely the worst experience ever. I came in for an..."

- Ilya A.

Absolutely the worst experience ever. I came in for an appointment to replace a deflated tire and waited for 3.5 hrs. I've had tires replaced before, and on average it takes 30-45 mins. Not to mention that they can't even keep track of their inventory, as the tire I was originally supposed to get was not found, causing me to opt out for a different one. I bought my car here so I can say they are more great on that front, however their service department is utterly useless. I wish I could give less that 1 star.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
No
Employees Worked With
Garo Avanessi
Report | Print
Jan 26, 2021 -

Criswell Nissan responded

We are very sorry to see that your experience at Criswell Nissan was anything less than positive. Comments such as these help us to identify any areas that need improvement so that we can offer a great customer service experience to all of our customers. We certainly hope that you will consider allowing us another chance to work with you in the future to offer a better interaction.

Jan 27, 2021 -

Ilya A. responded

There will not be another chance. I'll obviously cancel my plans of getting a new car at this dealership for next month and will never advise this dealerahip to any acquaintances as I used to.

Helpful
September 24, 2020

"Unresponsive! Gene didn't return my phone call when he..."

- Bill Oen

Unresponsive! Gene didn't return my phone call when he promised he would. I called again and again. Still no return call from Gene Lopez.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
No
Employees Worked With
Gene Lopez
1.0
Other Employees : James Macmillan
Report | Print
Oct 05, 2020 -

Criswell Nissan responded

Thank you for bringing this to our attention. We are sorry to see that you had difficulties reaching Mr. Lopez and hope that your service issues have been resolved. Again, we apologize for any inconvenience and hope that you will reach out if we can be of further service.

Oct 05, 2020 -

Bill Oen responded

Thanks for the apology, but *actions* speak louder than words. The fact that Mr. Lopez has STILL not responded leads me to believe Criswell Nissan chooses to ignore this. They just want this issue to magically disappear. I can understand why. My Nissan automobile was better off before Criswell serviced it. Criswell damaged my tire, denied damaging it, then charged me for additional repairs that were necessitated by their original “service”. Warning to all Nissan owners—please don’t ever take your vehicle to Criswell for service!

Helpful 2
February 01, 2020

"Juan is very knowledgeable and very helpful on what my..."

- m_a_t_a_a_c

Juan is very knowledgeable and very helpful on what my car maintenance needs make sure when you come here on this location look for him.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Juan Sessarego
Report | Print
Feb 04, 2020 -

Criswell Nissan responded

It's great to see you can depend on Juan to provide the service your vehicle needs to stay well maintained and in great running condition! Thanks for choosing Criswell and for taking the time to recognize the efforts of our staff. We look forward to seeing you soon!

Feb 04, 2020 -

Criswell Nissan responded

It's great to see you can depend on Juan to provide the service your vehicle needs to stay well maintained and in great running condition! Thanks for choosing Criswell and for taking the time to recognize the efforts of our staff. We look forward to seeing you soon!

Helpful
January 29, 2020

"Rafael was a great salesman but an even better service..."

- dollarboz

Rafael was a great salesman but an even better service ambassador on all Srvice issues and even follows up to this be sure I’m taking advantage of all the benefits I’m entitled to.

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
5.0
Gene Lopez
5.0
Corey Poole
5.0
Kevin Szot
5.0
Other Employees : Kevin Daniels, Mike Hernandez, Rafael Maldonado Larios, Danny Nguyen Le, Chris Sommer, Peter Sorice
Report | Print
Jan 30, 2020 -

Criswell Nissan responded

This is great news! Rafael and the team at Criswell Nissan are here to help with all of your automotive needs and we take that job seriously. It's fantastic to see that you can rely on our friendly and knowledgeable staff to ensure your vehicle is taken care of every step of the way. We look forward to seeing you soon!

Helpful
January 27, 2020

"I had an awful experience at the criswell Nissan today,..."

- Jannielnelson

I had an awful experience at the criswell Nissan today, the wait time was way to long for a annual oil change. Wanted to charge me 45.00 to plug my tire.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Jimmy was great with his troubleshooting , Dan Lichtman, Juan Sessarego
Report | Print
Feb 14, 2020 -

Criswell Nissan responded

We're sorry to see that your visit was anything less than outstanding and hope that you will allow us another chance to work with you to offer a more positive experience.

Helpful
October 10, 2019

"My wife and I had an awful experience with the service..."

- Anonymous113

My wife and I had an awful experience with the service and customer care. My wife was mocked and rudely yelled at. The level of rudeness and terrible service shocks me. I do not recommend getting service done here.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
No
Employees Worked With
Gene Lopez
1.0
Report | Print
Oct 29, 2019 -

Criswell Nissan responded

We appreciate this feedback and sincerely apologize that you did not experience the high level of customer care that we strive for at Criswell. It is our goal to provide an outstanding visit to our dealership and we are sorry to see that this was not the case. We hope that you will consider allowing us another chance to work with you on any future automotive needs.

Helpful
September 27, 2019

"TWO incorrect diagnoses...refused to refund me."

- Disappointed Ex-Customer

These service people are either very poorly trained and incompetent, or are deliberately misdiagnosing problems so that they can bill clients more. I took my Nissan Cube in for a rattling noise. First the tensioner pulley was allegedly the problem. Replacing that did NOT fix the noise. Then they said it was the crankshaft pulley. They tried to suggest that it was the transmission, and claimed that they had to replace the crankshaft pulley to "hear" the transmission to determine if it was flawed. Replacing the crankshaft pulley did NOT fix the noise either. They finally diagnosed the alternator as the ACTUAL problem. When I requested a refund of the costs for the two incorrect diagnoses, they refused to reimburse me. Diagnosing car issues by throwing everything up against the wall to see what sticks is NOT a professional way to conduct a car repair business. Needless to say, I have since found another repair service. Additionally, I am in the market for TWO new cars...one for me and one for my son. I will NOT be buying them from CRISWELL.

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Recommend Dealer
No
Employees Worked With
Erika and concurrent service manager
Report | Print
Oct 16, 2019 -

Criswell Nissan responded

Thank you for taking the time to tell us about your experience at Criswell. We regret that it was anything less than positive and welcome you to reach out to one of our managers if you would like to further discuss the details of this visit.

Helpful
June 19, 2019

"Bad service"

- leaf_leaving

This person is terrible and won't present good service. Also the price she present is higher than what the agent said in the online chatting.

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ericka Perez Carrasco
Report | Print
Jun 20, 2019 -

Criswell Nissan responded

We appreciate this feedback and apologize for any inconvenience that you experienced at our dealership. Customer satisfaction is important to us, and your comments have been forwarded to our management team so that we can address this issue with our staff and ensure a more positive experience for all customers. Again, we are sorry about this experience and hope that you will consider giving us another chance to work with you in the future at Criswell.

Helpful 1
May 16, 2019

"Excellent customer service"

- Murano18348

I am writing because in April 2019,I wrote a review for a sales employee that I had a problem with and gave him and the sales department a very low rating on all services. Unfortunately, since my car was in the service department the ratings went to Ericka. Ericka is very personable, cheerful, willing individual who is always ready to help her customers. Ericka has been able to answer all my questions every time i have brought my Murano into the shop. Unfortunately, I am unable to change the ratings that went against her in April. I feel awful. Ericka you are a very special woman with a great personality.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ericka Perez Carrasco
Report | Print
May 20, 2019 -

Criswell Nissan responded

Thank you for the kind review of your experience with the service department staff at Criswell Nissan. Again, we apologize for any inconvenience you experienced at our dealership and appreciate you taking the time to comment on the wonderful customer service you received while working with Ericka as your advisor. We certainly hope to see you again when your vehicle is due for its next checkup.

Helpful
May 09, 2019

"Thank you for your response about my harassment "

- Murano18348

Thank you for writing replying back to me about my harassment from Brian Washington and Dylan but I would of liked a phone in person to apologize for their employees behavior

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
No
Employees Worked With
Dylan McKee, Brian Washington
Report | Print
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