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Criswell Nissan - Service Center

Germantown, MD

4.4
333 Reviews
Call Service Center (301) 825-5993

333 Reviews of Criswell Nissan - Service Center

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April 26, 2024

I always get excellent service at this dealership. The employees are very professional and always keep you informed. Duce and his people are a pleasure to work with. More

by Gpmargelos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Criswell Nissan responded

It's great to know you can depend on our top notch team to provide an easy and efficient service event each time you visit our dealership. Thanks again for choosing Criswell and for sharing this positive review with us. We look forward to seeing you soon!

Helpful
April 23, 2024

Car dealership (merchant) charged for a 4 wheel alignment which was not performed. Car still pulled to the left after "service" was completed. Took car to two independent mechanics who both said merchant did More

by okmohammed2
Recommend Dealer
No
Employees Worked With
Gail Sterling
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Helpful
April 22, 2024

This dealership should be awarded for friendliness, accuracy, and availability. Thank you for the experience! More

by Sedrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Duice
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Apr 23, 2024 -

Criswell Nissan responded

Thank you for choosing Criswell! We value your business and truly appreciate these kind comments.

Helpful
April 21, 2024

Great customer service and the labor was amazing too! Thank you so much for your service! More

by BAWACK2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Palermo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Criswell Nissan responded

It's our goal to offer an overall outstanding service event, and it's great to see you were satisfied with your experience at Criswell. Don't hesitate to reach out if we can be of further assistance.

Helpful
April 20, 2024

Gail and Deuce were great from initial handover to final payment. Customer service and price for repair couldn't have been better. More

by marquisj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gail Sterling
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Apr 23, 2024 -

Criswell Nissan responded

100% satisfaction is our goal, and we appreciate knowing you were satisfied with your experience at Criswell. Don't hesitate to reach out if we can be of further assistance.

Helpful
April 19, 2024

Great customer service and great labor work. I would recommend my family and friends here. More

by CEOSKILLZ24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Criswell Nissan responded

Thanks! We value the opportunity to work with you and truly appreciate your recommendations.

Helpful
April 19, 2024

The dealership is always on pint with the service and competitive with pricing with the basic services More

by dancue2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gargiulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Criswell Nissan responded

We appreciate you taking the time to let us know how we are doing. Our skilled staff looks forward to seeing you again when your vehicle is due for its next routine maintenance visit.

Helpful
April 17, 2024

na na na na na na na na na na na na na na na na na na na na na na na na na na na na More

by bradley.bryk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
gail sterling
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Apr 18, 2024 -

Criswell Nissan responded

Thank you for sharing this 5-star rating. We hope to be of service to you in the future.

Helpful
April 17, 2024

Took items out of glove box and thru then on back seat. Did work that was not requested. I will have to find new Nissan dealer More

by ELVISCATNIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gail Sterling
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Apr 19, 2024 -

Criswell Nissan responded

Thank you for taking the time to bring this to our attention. We apologize that these items were not replaced after work was done in the glove box area. Our staff has reached out in order to better understand your experience and unfortunately, not been able to connect with you. We welcome you to give our service manager a call at your convenience so we can work to resolve this negative situation in a positive and timely manner. We truly hope you will give us another chance to work with you in the future to provide a better overall visit to our dealership.

Helpful
April 13, 2024

Nice and. Respectful people nice Very Friendly service was excellent great place to go for service More

by Jayy2728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Criswell Nissan responded

Thanks for sharing this positive feedback! We're thrilled to see you were pleased with the standout service you received at Criswell. Don't hesitate to reach out if we can help in any other way.

Helpful
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