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Criswell Nissan - Service Center

Germantown, MD

4.5
500 Reviews
Call Service Center (301) 825-5993

500 Reviews of Criswell Nissan - Service Center

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November 08, 2023

Quality work done on time. Not necessary to type fifteen words, but will do it anyway. More

by psmith6568
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cook III, Ericka Escobar
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Nov 15, 2023 -

Criswell Nissan responded

Thanks for sharing this 5-star rating! We hope to be of service to you in the future.

November 06, 2023

Mark was friendly, courteous, and carefully explained my choices and the situation with my car. He was accommodating and answered all my questions. I was very pleased with the service and will certainly ask More

by JDUARTE.DFH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Report | Print
Nov 07, 2023 -

Criswell Nissan responded

It's our pleasure to help! Our staff is here to address your service concerns, and we welcome you to reach out if you have additional questions about the service your vehicle needs to stay well maintained.

November 05, 2023

I didn’t like the customer service. I came yesterday for an oil change. This was my first and last time More

by younes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ericka Escobar
Report | Print
Nov 16, 2023 -

Criswell Nissan responded

It's disappointing to see you did not receive the high quality service we strive to provide to all customers. We truly hope you'll consider giving us another chance to work with you to provide a better experience in the future.

November 05, 2023

Always excellent customer service. Erika heard my concerns and addressed them promptly by asking one of the mechanics ride with me to listen to the noise under my Murano. More

by NOVAKSMITH.NS
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
Report | Print
Nov 07, 2023 -

Criswell Nissan responded

It's wonderful to know you can count on our staff to provide an exceptional customer service experience each time you visit. Don't hesitate to give us a call or stop by if we can be of further assistance.

November 04, 2023

Good service, prompt attention helpful people reasonable prices comfortable waiting area,reasonable wait time for car. More

by rmposin213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling, Ericka Escobar
Report | Print
Nov 07, 2023 -

Criswell Nissan responded

Thanks for taking the time to share these details about your recent visit to Criswell! We value your business and look forward to working with you again.

November 03, 2023

Everyone is pleasant, smiling and friendly. . Nice little waiting areas and they keep me posted/ bring updates. More

by usspenelope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling, Ericka Escobar
Report | Print
Nov 07, 2023 -

Criswell Nissan responded

It's our goal to offer a standout service event at Criswell, and we truly appreciate your kind and positive comments about your experience. Don't hesitate to reach out if we can help in any other way!

November 03, 2023

Excellent customer services and thanks for your help. My car was ready on time. Thanks again. More

by ONHAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling, Ericka Escobar
Report | Print
Nov 07, 2023 -

Criswell Nissan responded

We're happy to see we met your expectations! We value your business and hope to be of service to you in the future.

November 03, 2023

Great service every time I bring in one of the cars to Criswell Nissan. Thanks. More

by Calvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Nov 07, 2023 -

Criswell Nissan responded

It's great to see you can depend on our team to deliver a great service experience every time you visit! We look forward to seeing you soon!

November 02, 2023

Always friendly staff. Quick service and they keep me updated step by step as work is completed. More

by swyecso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling, Ericka Escobar
Report | Print
Nov 07, 2023 -

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction. Thanks for sharing this high star rating with us!

November 02, 2023

I felt like I was listened to and my car got taken care of. They kept me informed as well. More

by denlylabaze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
Report | Print
Nov 07, 2023 -

Criswell Nissan responded

The Criswell team is committed to providing an outstanding service event, and it's great to see you had a positive experience. We look forward to the next opportunity to work with you.

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