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Criswell Nissan - Service Center

Germantown, MD

4.5
482 Reviews

482 Reviews of Criswell Nissan - Service Center

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September 12, 2023

I received an email with a coupon for engine oil and filter change plus tire rotation for $39.99, I paid totally round of $59. Even though much higher than previous, still save money if no coupon at all More

by WANJIAO03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Sep 15, 2023 -

Criswell Nissan responded

We appreciate this feedback and look forward to seeing you when your vehicle is due for its next routine service visit. Thanks again for choosing Criswell!

Sep 15, 2023 -

WANJIAO03 responded

Thank you for your feedback and professional service attitude

September 11, 2023

Just very good a professional attention. Please wash the cars after service, like others dealership. thanks More

by jldrums74
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Sep 12, 2023 -

Criswell Nissan responded

Thank you for sharing this feedback. We value the opportunity to work with you and truly appreciate your comments. We look forward to seeing you when your vehicle is due for its next routine service visit!

September 11, 2023

Exelente atention friendly nice people they understood our situation and they helped us God bless you criswell Nissan 😊 More

by JUANCHOC.MARTINEZ1212@GMAIL.COM
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cook III, Rubin Ferreira, Elizabeth Velasquez
Sep 12, 2023 -

Criswell Nissan responded

We're happy to see we could help you out! Don't hesitate to give us a call or stop by if we can be of further assistance.

September 10, 2023

You all did a great job thanks good for the servicevery professional have your clients aware More

by JOSEPREYESREALTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Sep 12, 2023 -

Criswell Nissan responded

We're pleased to hear we met your expectations! We value your business and look forward to working with you again.

Sep 13, 2023 -

JOSEPREYESREALTOR responded

You all did a great job thanks good for the servicevery professional have your clients aware

September 09, 2023

Overall a good experience. Someone initially tried charging me $195 just to "diagnose" that my car battery was in fact dead. I showed them that the website shows a "complimen More

by norman.charette
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Sep 12, 2023 -

Criswell Nissan responded

Thanks for choosing Criswell Nissan! We're glad we were able to help you out and hope to see you again when your vehicle is due for its next routine service visit.

September 08, 2023

Very professional attitude in and out without any problems a pleasure to work with always. More

by Gpmargelos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gargiulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashanti Shackleford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling, Rubin Ferreira
Sep 12, 2023 -

Criswell Nissan responded

It's great to hear everything was completed quickly and to your satisfaction! We look forward to seeing you soon!

September 08, 2023

My original service writer, Dave had to leave due to illness, but he made sure to follow up the next day. Ericka picked up the slack, and was excellent. I wish there could have been a smoother transitio More

by manninoal15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Criswell Nissan responded

Thank you for sharing this feedback. We apologize for any inconvenience or lack of communication on our part and hope your next visit with us is a better experience.

September 08, 2023

I’m very pleased with service and they didn’t make wait to long thank you More

by rjsgoodboy2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Sep 12, 2023 -

Criswell Nissan responded

Thanks so much for sharing this positive feedback! We look forward to your next visit with us!

September 07, 2023

I am a loyal fan, bought the car in 2010 and serviced all these years since. I enjoy speaking with each of the folks who are employed there. Thank you! More

by MADDENTNT
Recommend Dealer
Yes
Employees Worked With
Erica and David
Sep 12, 2023 -

Criswell Nissan responded

Thank you for your continued patronage! We look forward to seeing you soon!

September 07, 2023

Ericka was very attentive and diligent, keeping me informed all the time, despite the fact that the service took all day More

by erick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Criswell Nissan responded

We strive to provide a positive customer service experience and appreciate this feedback about your visit. We are sorry to see your wait time was longer than anticipated and appreciate your understanding. Please don't hesitate to reach out if we can help in any other way.

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