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Criswell Nissan - Service Center

Germantown, MD

4.5
499 Reviews
Call Service Center (301) 825-5993

499 Reviews of Criswell Nissan - Service Center

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September 28, 2023

The service was perfect and timely. It covered all points listed in the inspection plans. I was kept informed about service needs during my visit. More

by SHABAYEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling, Ericka Escobar
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Sep 29, 2023 -

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction by the team at Criswell! Don't hesitate to reach out if we can be of further assistance.

September 28, 2023

The service team at Criswell Nissan was superb! Mark did an exceptional job at explaining the service they were doing on my car which was an oil change and tire rotation. This is my first car so hi More

by Planetnca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Report | Print
Sep 29, 2023 -

Criswell Nissan responded

Thanks for choosing to work with the professional and friendly team at Criswell! It's great to see you were satisfied with the high quality service you received. We hope to see you again when your vehicle is due for its next routine maintenance visit.

September 27, 2023

Service dept. Personel always go out of the way to keep me in the loop and satisfied. More

by MCRUMM56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
Report | Print
Sep 29, 2023 -

Criswell Nissan responded

Our goal is to offer a standout service event, and it's wonderful to know you can depend on our team to deliver a positive experience. We look forward to seeing you soon!

September 26, 2023

Everything was great except the car has not been washed after the service was performed. More

by bonngregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
Report | Print
Sep 27, 2023 -

Criswell Nissan responded

Thank you for bringing this to our attention. We are sorry to see we did not meet your expectations. We encourage you to ask your advisor about this service at your next visit.

September 25, 2023

The service was great! I understood the entire porcess from the beginnibg to the end. More

by gleatonic78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David, Mark Erbling, Ericka Escobar
Report | Print
Sep 27, 2023 -

Criswell Nissan responded

It's rewarding to see you had a 5-star experience at Criswell! Don't hesitate to reach out with any additional questions or concerns. Our friendly and knowledgeable staff is always happy to help with any of your automotive needs.

September 24, 2023

I had coupon and I got discount. Treated well. It was rainy day, so not crowded. More

by Mr Baje
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Report | Print
Sep 27, 2023 -

Criswell Nissan responded

Thank you for sharing this feedback! We hope to see you again when your vehicle is due for its next service visit.

September 23, 2023

Mr. Deuce always leaves you feeling you're a valuable customer. Would recommend to others. More

by GEM17415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deuce
Report | Print
Sep 27, 2023 -

Criswell Nissan responded

This is wonderful news! It's rewarding to know you can depend on our staff to provide an excellent customer service experience. We look forward to seeing you soon!

September 22, 2023

Delivered everything as promised and on time. Made themselves readily available for questions and concerns. More

by MJZWICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling, Ericka Escobar
Report | Print
Sep 27, 2023 -

Criswell Nissan responded

We appreciate your positive feedback and welcome you to reach out if we can help in any other way. Thanks again for choosing to work with the Criswell team.

September 21, 2023

Sold me a worthless aftermarket warranty. Forced me to pay $500 to evaluate and then ultimately $1500 for AC compressor and rack and pinion both are under warranty. Supposedly labor is not un More

by KPD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Gargiulo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2023 -

Criswell Nissan responded

We appreciate your feedback and regret you did not have a better experience. We welcome you to reach out to our manager if you would like to discuss the details of this service event.

September 20, 2023

Al Ransome was very understanding, knowledgeable and accommodating . It doesn't get better than that. More

by ALANISENBERG_RPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2023 -

Criswell Nissan responded

It's wonderful to know we met your expectations by delivering a standout service experience! We value the opportunity to work with you and look forward to your next visit with us.

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