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Criswell Nissan - Service Center

Germantown, MD

4.5
499 Reviews

499 Reviews of Criswell Nissan - Service Center

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September 20, 2023

The dealership is alway clean. The employees are professional and helpful. Been coming here for years. More

by ISRAELGUZ232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
Sep 20, 2023 -

Criswell Nissan responded

Thanks for your continued patronage! We value your business and look forward to continuing this working relationship.

September 20, 2023

Work was done ok they overpriced the window motor and when they replaced it they scratched up my window switch panels , I say if ur going to charge that amount of money at least do it carefully so nothin More

by CRAZYLEE20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ericka Escobar
Sep 22, 2023 -

Criswell Nissan responded

We appreciate your feedback and apologize for this less than positive experience. We hope your next visit with us is an improved one.

September 19, 2023

Service agent Dave Eller was very attentive and responsive to our needs Kept us fully informed of service process More

by stevenibender
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Eller
Sep 22, 2023 -

Criswell Nissan responded

100% satisfaction is our goal, and we're happy to see you were pleased with your experience. Don't hesitate to reach out if we can help in any other way.

September 17, 2023

Easy to make an appointment. Prompt communication and service from a pleasant staff. Checkout and pickup were easy. More

by jwolfgram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling, Ericka Escobar
Sep 18, 2023 -

Criswell Nissan responded

Our goal is to offer a convenient service event, and it's great to see you had a positive experience. We look forward to your next visit with us!

September 16, 2023

Friendly, professional, engaging. Pleasant ambiance in the waiting area. Informed of any other issues with my car. Staff very personable. More

by evepalenque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling, Ericka Escobar
Sep 18, 2023 -

Criswell Nissan responded

It's great to see you had an all-around outstanding experience at Criswell! We look forward to seeing you soon!

September 15, 2023

Excellent attention for the costumers nice people they understood our situation and they helped thanks criswell Nissan, Especially David Eller from service depart took care of my car Alternator issue, T More

by PAVAN6K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Eller
Sep 18, 2023 -

Criswell Nissan responded

We're so happy we could help you out! Don't hesitate to reach out if we can be of service to you in the future.

September 15, 2023

Very long wait for service. Not straightforward about services needed.Not friendly! very expensive. Will avoid! More

by DUCASSE.JULIETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ericka Escobar
Sep 19, 2023 -

Criswell Nissan responded

We appreciate all feedback as it helps us to improve the overall customer service experience at Criswell. Our goal is to provide a great service event, and it's disappointing to hear you did not have a positive visit. We truly hope you'll consider giving us another chance to work with you in the future to provide a better experience.

September 12, 2023

I received an email with a coupon for engine oil and filter change plus tire rotation for $39.99, I paid totally round of $59. Even though much higher than previous, still save money if no coupon at all More

by WANJIAO03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Sep 15, 2023 -

Criswell Nissan responded

We appreciate this feedback and look forward to seeing you when your vehicle is due for its next routine service visit. Thanks again for choosing Criswell!

Sep 15, 2023 -

WANJIAO03 responded

Thank you for your feedback and professional service attitude

September 11, 2023

Exelente atention friendly nice people they understood our situation and they helped us God bless you criswell Nissan 😊 More

by JUANCHOC.MARTINEZ1212@GMAIL.COM
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cook III, Rubin Ferreira, Elizabeth Velasquez
Sep 12, 2023 -

Criswell Nissan responded

We're happy to see we could help you out! Don't hesitate to give us a call or stop by if we can be of further assistance.

September 11, 2023

Just very good a professional attention. Please wash the cars after service, like others dealership. thanks More

by jldrums74
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling, Ericka Escobar
Sep 12, 2023 -

Criswell Nissan responded

Thank you for sharing this feedback. We value the opportunity to work with you and truly appreciate your comments. We look forward to seeing you when your vehicle is due for its next routine service visit!

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