Criswell Nissan - Service Center

Absolutely the worst experience ever. I came in for an appointment to replace a deflated tire and waited for 3.5 hrs. I've had tires replaced before, and on average it takes 30-45 mins. Not to mention tha appointment to replace a deflated tire and waited for 3.5 hrs. I've had tires replaced before, and on average it takes 30-45 mins. Not to mention that they can't even keep track of their inventory, as the tire I was originally supposed to get was not found, causing me to opt out for a different one. I bought my car here so I can say they are more great on that front, however their service department is utterly useless. I wish I could give less that 1 star. More

Unresponsive! Gene didn't return my phone call when he promised he would. I called again and again. Still no return call from Gene Lopez. promised he would. I called again and again. Still no return call from Gene Lopez. More

Juan is very knowledgeable and very helpful on what my car maintenance needs make sure when you come here on this location look for him. car maintenance needs make sure when you come here on this location look for him. More

Rafael was a great salesman but an even better service ambassador on all Srvice issues and even follows up to this be sure I’m taking advantage of all the benefits I’m entitled to. ambassador on all Srvice issues and even follows up to this be sure I’m taking advantage of all the benefits I’m entitled to. More

I had an awful experience at the criswell Nissan today, the wait time was way to long for a annual oil change. Wanted to charge me 45.00 to plug my tire. the wait time was way to long for a annual oil change. Wanted to charge me 45.00 to plug my tire. More

My wife and I had an awful experience with the service My wife and I had an awful experience with the service and customer care. My wife was mocked and rudely yelled at. The level of rudeness and terrible My wife and I had an awful experience with the service and customer care. My wife was mocked and rudely yelled at. The level of rudeness and terrible service shocks me. I do not recommend getting service done here. More

TWO incorrect diagnoses...refused to refund me. These service people are either very poorly trained and incompetent, or are deliberately misdiagnosing problems so that they can bill clients more. I These service people are either very poorly trained and incompetent, or are deliberately misdiagnosing problems so that they can bill clients more. I took my Nissan Cube in for a rattling noise. First the tensioner pulley was allegedly the problem. Replacing that did NOT fix the noise. Then they said it was the crankshaft pulley. They tried to suggest that it was the transmission, and claimed that they had to replace the crankshaft pulley to "hear" the transmission to determine if it was flawed. Replacing the crankshaft pulley did NOT fix the noise either. They finally diagnosed the alternator as the ACTUAL problem. When I requested a refund of the costs for the two incorrect diagnoses, they refused to reimburse me. Diagnosing car issues by throwing everything up against the wall to see what sticks is NOT a professional way to conduct a car repair business. Needless to say, I have since found another repair service. Additionally, I am in the market for TWO new cars...one for me and one for my son. I will NOT be buying them from CRISWELL. More

Bad service This person is terrible and won't present good service. Also the price she present is higher than what the agent said in the online chatting. This person is terrible and won't present good service. Also the price she present is higher than what the agent said in the online chatting. More

Excellent customer service I am writing because in April 2019,I wrote a review for a sales employee that I had a problem with and gave him and the sales department a very low ra I am writing because in April 2019,I wrote a review for a sales employee that I had a problem with and gave him and the sales department a very low rating on all services. Unfortunately, since my car was in the service department the ratings went to Ericka. Ericka is very personable, cheerful, willing individual who is always ready to help her customers. Ericka has been able to answer all my questions every time i have brought my Murano into the shop. Unfortunately, I am unable to change the ratings that went against her in April. I feel awful. Ericka you are a very special woman with a great personality. More