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Critz Auto Group
Savannah, GA
233 Reviews
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233 Reviews of Critz Auto Group
June 10, 2024
Ask for Philip! I was in the market for a very specific model used car which I happened to find online at Critz BMW. Critz is located about 450 miles away from me i I was in the market for a very specific model used car which I happened to find online at Critz BMW. Critz is located about 450 miles away from me in another state and to say I bit nervous about buying a car that I could not see in person first was an understatement, but I decided to reach out to Critz BMw anyways and am happy I did. I was contacted the following morning by Philip Ellison. I expressed my concerns about buying a used car over the phone that I could not see in person first. Philip went above and beyond to try and help alleviate my concerns. You can tell that Philip is not only a car person himself but a straight shooter too. Not only did he take the time to send me over a dozen high resolution photos but also sent me several detailed videos in which he was sure to point all the minor imperfections (which were all normal things one would expect on a used car). The price negotiations were painless, without all the unnecessary games that a lot of car dealerships try which I truly appreciated. We were easily able to reach an agreement on price within 30 minutes. I decided to fly to Savannah and drive the car home instead of having the car transported to me as l wanted to see and drive it before paying for it and Philip with kind of enough to personally come pick me and my son at the airport in person. Once we got to the dealership, you could see that the car was detailed to perfection. Not a single water spot or speck of dust anywhere and it was exact as described oy Philip. He even went as far as to stored inside to keep the weather and element from messing up the detail job before I arrived. He could tell I was excited about buying the car which he said got him excited about having the car ready for me. After a quick test drive, we sat down to complete the necessary paperwork with Nikki in the finance department. In my 30+ years of buying and leasing cars, this was probably the quickest and nicest time! have had to spend with a finance manager in all my car buying experiences. Both Philip and Nikki reviewed some of the various protection plans that they had available for me, but I never felt as if they were being pushy or trying to hard sell me. Being over 50+ years old, I can honestly say that this was the most pleasant car buying experiences I have every had and want to personally thank Philip for making it so easy and pleasant. Even though Critz is 450 miles away from me, I will look at buying from them again when the time comes and would highly recommend that if you are looking to buy from Critz in Savannah, GA, that you ask for Philip. More
by James M
Employees Worked With
Philip Ellison
May 07, 2024
I bought a new GMC Sierra Denali approximately one year ago. I have been trying to get my vehicle in for an electric issue that involves all 4 windows going down at odd hours and all 4 doors unlocking. M ago. I have been trying to get my vehicle in for an electric issue that involves all 4 windows going down at odd hours and all 4 doors unlocking. My tailgate falls open while driving. I'm a disabled Vietnam veteran and I can't be without a dependable vehicle. This has been going on since last September and I still can't get the vehicle repaired. I'm into May and still no word on when I can get a loaner vehicle. I can't be without transportation even though I have to take everything out of my Denali before leaving the vehicle unattended. More
by richardbarker0
Employees Worked With
Service Team
March 20, 2024
Took my BMW in for service and waited almost 2 ½ hours for 2 jobs to be done. The car wash was terrible, floor on passenger side not cleaned. The price was quite high for the work. for 2 jobs to be done. The car wash was terrible, floor on passenger side not cleaned. The price was quite high for the work. More
by jeanholland
Employees Worked With
Sarah Billiter
April 21, 2023
Bought the car on March 31,2023. A nightmare ever since. They were quick to take my money. Dale Critz said he is loosing money. No wonder look how they treated me. Salesman zackory s A nightmare ever since. They were quick to take my money. Dale Critz said he is loosing money. No wonder look how they treated me. Salesman zackory said he balanced the tires and aligned it before I got there. Which was a lie. Pulled and shook bad. Salesman zackory kept telling me he used to be a police now a care salesman. I wonder about that. I looked at my new car the first time. It had rocks in all 4 tires.then Zackory told me he balanced the tires with rocks in them that it didn't effect the balancing. I told him he was full of lies. . Upon receiving my car salesman zackory tried to sell me locking lug nuts and a cargo net. Later I found out that I paid for the locking lugs and cargo net. Casey and secretary Crystal told me the locking lugs would be sent to me in the mail and gave me the cargo net. The front end pulled. It took two alignments to straighten out. The tires all 4 were bad. Mr critz agreed to replace them. I had Nesmith in jesup ga fix and certify bad road force. Defective damages tires. The service manager Robert and his servent looked me in the eyes and said they put 4 new tires on. I left because there were only 2 new tires. I knew I had been Lied to. They scratched my fender paint to the metal. Robert the service manager said he would send me a touchup paint stick with the locking lugs. I told Robert the service manager the mechanic pinged my rims. That at first I wasn't going to do anything about it. But after Robert told me on 4-21-2023 that Mr Critz and them were not going to fix anything else on my car to sue them would be ok. I told Robert 4-21-2023 recorded phone calls on all calls as proof. I told Robert that his man static balance the tires then regular balanced them on the two new ones they put on that day. and I just found out why they shake. You don't put weights in the center outside and inside edges all three. So each time they balanced the wheels they just kept adding weight.Another dealer certified there was only 2 new tires. Critz Service manager lied to me to my face. Critz Robert balanced the tires 4 times. Each time the car shook. Worse. Then when I complained the service manager admitted to lying to me. And agreed to give the two tires. I drove 2 hours back and got the two tires. . .Robert service manager told me on 4-21-2023 that his man was gm certified. I said that was odd he balanced them 4 times and still they shake and another dealership certified the tires are balanced wrong. He said sue we don't care. We will not pay of fix the car any more. good by. That day 4-21-2023. Such horrible service and horrible dealership. . I have driven 700 miles and two tanks of gas dealing with this horrible dealership. I still have to pay 75.00 to have the rear tires rebalanced. Critz and his employees abandoned me. Such a horrible place. On top of that my back two tires need rebalancing. My right fender is scratched to me metal. There is 18 socket pings on my rims. I think GMC should step in and correct these problems and pay me back for my time and expense. Penalize Critzr dealership. Google reviews show alot of people with the exact same issues there. Such a horrible dealership and experience. More
by 1975Corvette
Employees Worked With
Zackory ( a lier ) , Robert in service. ( A lier ) , Casey management. (Ignored me). Mr Critz ( not a man of his word. Not a honorable man at all. Abused me. Swindled me. I'm on oxegen and a veteran.
August 09, 2022
My experience with Critz Mercedes-Benz of Savannah was simply amazing. I parked my vehicle and was greeted by Sara Foskey, a Client Representative. Sara was friendly, an attentive listener, clear commun simply amazing. I parked my vehicle and was greeted by Sara Foskey, a Client Representative. Sara was friendly, an attentive listener, clear communicator, very knowledgeable, and honest. More than loving the vehicle we decided to purchase, it was Sara's ability to establish report with us that was the ultimate deciding factor to give our business to Critz-Mercedes-Benz. Jackie, in the blue shirt--a Customer Service Representative, confirmed our choice of Critz-Mercedes-Benz by going above and beyond her duty to make us comfortable and by consistently checking on us. Chris Shorette was amazing too as he consistently checked on us. The team at Critz-Mercedes-Benz, from Sales to Finance to the Service are simply amazing. I will only do business with Critz-Mercedes-Benz now, they have mastered customer service. I have already recommended Critz-Mercedes-Benz to my family members. Thank you Sara and Jackie!!! More
by Carl Lashley
Employees Worked With
Sara, Jackie and Chris
September 18, 2021
Had a B service very expensive service mechanics tool left in back seat area. Car was given back grease stains in drivers area and back seat not washed Had my Volvo service spent $100 dollars car was cle left in back seat area. Car was given back grease stains in drivers area and back seat not washed Had my Volvo service spent $100 dollars car was cleaned and washed. More
by Pauldjacobs01
Employees Worked With
Na
November 06, 2020
October 31, 2020Drove 300 miles round trip to purchase a October 31, 2020 Drove 300 miles round trip to purchase a 2015 Z4 (currently listed). Jim told me car had one accident with only minor damage. Car October 31, 2020 Drove 300 miles round trip to purchase a 2015 Z4 (currently listed). Jim told me car had one accident with only minor damage. Car was towed after front end Collison. Do not trust ! More
by GA
Employees Worked With
Jim
September 17, 2020
Everyone was very nice and professional. Very clean building. Financing was quick and easy. Danielle was easy to work with. It was a good experience for my husband and I . We love our truck. building. Financing was quick and easy. Danielle was easy to work with. It was a good experience for my husband and I . We love our truck. More
by sherryfinearts
Employees Worked With
Danielle was our sales rep and she made the purchase quick and easy.
June 27, 2019
Scammers. Replaced in cabin air filter on 2019? I only gave 1 star because it is the worst it will allow. These guys do not even deserve that. I took my brand new 2019 terrain in for an oil change a I only gave 1 star because it is the worst it will allow. These guys do not even deserve that. I took my brand new 2019 terrain in for an oil change and these guys changed my in cabin air filter and air filter without confirming the work with me and then charged me $104 for something I did not need or want. I had told them to remove the parts, but after being there for 2 hrs with an appointment, I was late for another appointment. Being told it would be 45 minutes to remove the part, I asked for a manager. He was conveniently "on vacation", but would be back monday. Called monday. Called Tuesday. Called Wednesday. No call back. Go figure.... I have since had to dispute the charges. I will never return to any of their dealerships and I would strongly advise anybody else to avoid them as well More
by Spierpont31
Employees Worked With
Chris Damron
