Critz Auto Group

The service issues I asked for you to review were quickly investigated and promptly communicated to me. The charges were reasonable and the most pleasent suprise was the complementary car wash. I really nic investigated and promptly communicated to me. The charges were reasonable and the most pleasent suprise was the complementary car wash. I really nice touch. More

I was treated very well by Dave and Greg. They were both friendly and polite. Made me feel as a value customer for service on my vehicle. friendly and polite. Made me feel as a value customer for service on my vehicle. More

Our sales Rep Jerry had informed us he was working on his day off. From the second we arrived it was obvious Jerry was not interested in providing the best service. We had originally contacted Cory about a p day off. From the second we arrived it was obvious Jerry was not interested in providing the best service. We had originally contacted Cory about a pre-owned BMW but..when he failed to call us back twice about pricing and financing we opted to deal with another sales associate "Jerry". Jerry had informed us that his GM didn't want to go back and forth so after one attempt at negotiating a deal..an areement couldn't be met. It took a nice gentlmen at the Mercedes dealership "Gerald Ford look alike" to explain how the process works and why the BMW store possibly let the deal go. With his help and support we purchased the BMW against our better judgement. The Mercedes Rep was great. Critz BMW all around was sub par. To add insult to injury the dealship promised to contact my insurance provider which is needed in order to finance the vehicle. Over a month later I'm notified that the car is uninsured because the dealership had never actually insured the car which they claimed they would do. I should have checked for myself and never trusted Critz BMW. More

Had a bad experience with Wesley. Very rude and inconsiderate individual. I would never go back to Critz or recommend anyone else to go! I would say no less than 4-5 offers were made to me. Each inconsiderate individual. I would never go back to Critz or recommend anyone else to go! I would say no less than 4-5 offers were made to me. Each time I would turn down an offer and say that I was firm on the price, they would make me wait 20mins for them to come up with a new offer. This whole process did work because they got an extra $500 out of me because I was tired of the bull. More