Critz Auto Group

Worst Car Service Ever! This is the worst dealership ever. Rude and unintelligent. Came in for an oil leak before a trip and they charged me over $2500 and sent me out of the This is the worst dealership ever. Rude and unintelligent. Came in for an oil leak before a trip and they charged me over $2500 and sent me out of the car shop over a quart low on oil. They didn't even change the oil in the car. I got to the Jiffy Lube down the street and they laughed at me (and BMW Critz) because the cheapness in the lack of change and the lack of work they did to fix it, they wouldn't change my oil because it was still leaking out the rear main seal. They said if they touched it, Critz would deflect blame to them and told me to take it back immediately after I got underneath with the technician and saw for myself. I took it back and BMW told me there was no leak and it was residual oil...so they did nothing. I took it to another auto shop during my trip and they told me that I had aggressive leaks dripping down my oil pan. Again, I saw for myself for confirmation with the flashlight of the mechanic. They charged for full vehicular checks and diagnostics to clear the SES light on my X5, just to have it come on 20 miles down the road after the sensors reset. Which subsequently, they said they didn't know how to turn it off and said I should just take the car back from where I bought it. Haha what a JOKE! A company fixed it in one day for $1600 and said they found the SES code failure in 20 seconds after it spent two days in BMW Critz. So in essence, I payed $4100 for a $1600 fix. Practically, they charged me $2500 to wash and vacuum my car. This company is the worst BMW dealership my family has ever went to. We have 3 BMW's in our family, and have driven BMW's for 25 years. Don't go here, there is a Hilton Head BMW and a German Auto Shop right down the road that does service for much less and infinitely more honest. This place is untruthful and incompetent: a scam. More

Great experience Everyone was polite. The sales representative and the lead was knowledgeable on every aspect. Great company. I want to thank Gilbert Lyons, Iggy Soto Everyone was polite. The sales representative and the lead was knowledgeable on every aspect. Great company. I want to thank Gilbert Lyons, Iggy Soto, and Jerry Malik for there services. Once again thank you!! More

Lack of experience This dealership is as sideways as they come. Left my vehicle is a condition unsafe to drive instead of diagnosing it and repairing it under warranty. This dealership is as sideways as they come. Left my vehicle is a condition unsafe to drive instead of diagnosing it and repairing it under warranty. Unbelievably got banned because they couldn't fix my car. Can't wait to change brands to Ford.... More

Great Customer Service I brought my Mini in for an oil change. The customer service and the actual technical services were great. I was also pleased to know that there are I brought my Mini in for an oil change. The customer service and the actual technical services were great. I was also pleased to know that there are many services they will be able to perform on my Mini so i won't always have to take it to Charleston or Jacksonville. Everyone was friendly and helpful. And they got me in ant out quickly. I'll definitely be back!!! More

Professional From the Start We purchased an Enclave, yesterday, from Marcus Godfrey. We are from the Hilton Head area. We first visited two other dealerships in our area that l We purchased an Enclave, yesterday, from Marcus Godfrey. We are from the Hilton Head area. We first visited two other dealerships in our area that left us discouraged with the entire purchasing process. The old saying, "saved the best for last", proved true. Marcus Godfrey and Critz Automotive, unlike the other dealerships, gave us a fair price from the start! There was none of the walking back and forth to the business manager for different prices, none of the "size us up" questions from the first handshake, and there was no deception in the explanation of price! The entire experience felt above board! We will be back to Critz for future purchases and to see Marcus. More

Good Service Lauren Arnett was our service advisor, good check in, service performed ,call to let us know vehicle was ready with a couple of things that needed to Lauren Arnett was our service advisor, good check in, service performed ,call to let us know vehicle was ready with a couple of things that needed to be taken care of next visit. Used online booking for appointment. Dealership is very hospitable and doing business there is a pleasure. More

Purchased a BMW X3 that is perfect! I recently purchased a 2016 BMW X3 and experienced the best service I have ever had at a dealership. Jim Kowalchuk was extremely helpful with finding I recently purchased a 2016 BMW X3 and experienced the best service I have ever had at a dealership. Jim Kowalchuk was extremely helpful with finding the perfect car for me. He has also followed up by phone call to make sure everything was going well with the new car and encouraged me to contact him with any questions. Great Experience! More

Excellent experience I was satisfied with this service. To began with I was considering to buy a can in Carmax because I thought that will give a good price for me. I was I was satisfied with this service. To began with I was considering to buy a can in Carmax because I thought that will give a good price for me. I was surprised by Crtiz Auto Group, I had an excellent experience in there. thanks a lot ! More

Best Services Tiffany Small was the best customer service individual working for me in the situation that I was she work on my behalf until the situation was result Tiffany Small was the best customer service individual working for me in the situation that I was she work on my behalf until the situation was result , I feel every dealership should have a Tiffany Small to take care their customer services More

Beyond FABULOUS!!! My primary reason for this 5 star review is largely due to the exceptional attention I received from Sales Associate, Iggy. Quite honestly, because My primary reason for this 5 star review is largely due to the exceptional attention I received from Sales Associate, Iggy. Quite honestly, because of his professionalism, courteous demeanor and overall knowledge I found myself leasing a 3 series from Critz, Inc. More