Cronin Toyota Nissan of Richmond

Drew was a fantastic help with purchasing my new car. He was knowledgeable and honest. I would recommend him to anyone wanting to buy a car. Thanks Drew and Cronin was knowledgeable and honest. I would recommend him to anyone wanting to buy a car. Thanks Drew and Cronin More

I bought a new CHR from Cronin Toyota in Richmond Indiana. Everything went great until a few weeks later I got a call from my bank informing me that I was late on my payment (on the SUV I traded in) Indiana. Everything went great until a few weeks later I got a call from my bank informing me that I was late on my payment (on the SUV I traded in) I couldn't get anyone from the dealership to call me back until I threatened to report my trade in stolen. I had to pay a late fee and I didn't get my white tile until 43 days after my purchase. I got a few excuses but no real apology. Pretty sad if this is the thanks I get for purchasing a new car from them. More

I was very happy with the purchase experience of a new Toyota Highlander at Cronin Toyota of Richmond. Product specialist, Bryce Austin, was great to work with and took time to explain all the features of Toyota Highlander at Cronin Toyota of Richmond. Product specialist, Bryce Austin, was great to work with and took time to explain all the features of the vehicle. If you are in the market for a vehicle, I would highly recommend contacting Bryce! More

Bought a used car from them outright no financing. Found out almost two weeks or so later from the previous owner that they had not payed their lien-holder off. They had traded their vehicle in and upgraded out almost two weeks or so later from the previous owner that they had not payed their lien-holder off. They had traded their vehicle in and upgraded. We then informed cronin and were told that, that customer was “crazy” etc. meanwhile never having gotten the title. 31 days go by, we gave them a written letter demanding title as per Indiana law. 45 days come and still no title has been produced. Have been given the run around. Took car back in the same condition as the temp tag is expired and without title can’t get it plated only to be treated rudely by the manager and told that he would not be taking the car back. Contrary to Indiana law. Now have an unusable car. Simply want our money back and to forget the ridiculous experience this has been. Will never give them our business again. More

Recently visited to buy a used Lexus. A $40K car. They wouldn’t work with me at all. Said they didn’t want to offend me. Severe miscommunication between sales person and sales manager. Left hand doesn’t k wouldn’t work with me at all. Said they didn’t want to offend me. Severe miscommunication between sales person and sales manager. Left hand doesn’t know what the right hand is doing. No communication. No resolution. Asked me to tell them what price I wanted to start with. Negotiated 2-3 different prices. AFTER negotiating, I was told they don’t deal on price because they have no mark-up on their cars. So why did we go through all that negotiating? Something’s very wrong with their process! More

Salesperson was helping me within seconds of looking at a vehicle and financing helped out with what payment options would be best suited for me. vehicle and financing helped out with what payment options would be best suited for me. More

Kaleb was a pleasure to work with when I purchased my car. He was very helpful and friendly. Also worked with Drew, and both Austin's. Great dealership car. He was very helpful and friendly. Also worked with Drew, and both Austin's. Great dealership More

Was very fast and had no problems, got what I wanted and was in and out in about two and a half to three hours was in and out in about two and a half to three hours More

This company is a joke! Buyer beware you will be buying a piece of crap. May look good on the outside. We’ve had nothing but problems with our 2012 Nissan Quest from the very beginning. Please please be caut piece of crap. May look good on the outside. We’ve had nothing but problems with our 2012 Nissan Quest from the very beginning. Please please be cautious! You’ve been warned. More

I took my car in for a recall on the paint. After receiving my car back, my rims on the driver side has extensive damage to them. Of course the dealership don't want to own up to it and they ar receiving my car back, my rims on the driver side has extensive damage to them. Of course the dealership don't want to own up to it and they are now blaming a vendor that conducted the work. Regardless, my car was in the custody of the dealership and should they should be held accountable!! I have tried to reason with the dealership and I feel like they dont care. I have to live with the damage done on a set of rims I paid $3,200.00 for!! More