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Cross Chrysler Jeep Fiat
Louisville, KY
1,874 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,874 reviews
May 09, 2025
I found them online and they had exactly what I wanted for the best price anywhere! Shawn took such Great care of me I don’t think I’ll ever buy another car anywhere else even though they are 7 hours away for the best price anywhere! Shawn took such Great care of me I don’t think I’ll ever buy another car anywhere else even though they are 7 hours away from me. Just an outstanding experience buying a car on line. They really know how to go the extra mile and take care of people. More
by abcurtis11
Employees Worked With
Todd Isenberg, Shawn Lopes
May 09, 2025
I found two Jeeps that I liked on CARFAX that were very similar and both at Cross. When I got there I went inside where Shawn Lopes made contact with me. I told him the reason I was there and while one o similar and both at Cross. When I got there I went inside where Shawn Lopes made contact with me. I told him the reason I was there and while one of the Jeeps had just been sold he showed me the other one. I really liked it and ended up buying it. I never felt any pressure from Shawn and the process was pretty simple. I was pre approved for my loan through my credit union. The guy who does the financing at Cross was a negative experience for me. He offered me a loan at 7.7% which was far higher than my pre approval. I told him I was pre approved for 5.49 and after literally 15 seconds, he says oh well I found you one at 6.2%. He then tells me that the difference between those two loans was five dollars a month. I took him at his word and was going to go ahead and do the 6.2 for simplicity’s sake, this was late on a Friday. Then we’re going over the paperwork and there’s a $230.00 charge for me taking their loan. He told me that my bank will probably have a similar charge, it did not. Also when I went to the credit union to complete my loan my monthly payment was cheaper than he calculated and it was more than a $5.00 per month difference in the loan payments. He was also a very fast talker with the numbers and I asked him if he could write down what he was telling me, he looked at me like I grew a second head. My response was “well, if not can you slow down so I can write it down?”. My only other complaint was that I felt like the inside should have been cleaner when I went back to pick it up on Monday. The outside was immaculate and it looked so pretty. I love my Jeep and Shawn was great, overall Cross was good and has the best Jeep selection around. More
by 6821B
Employees Worked With
Shawn Lopes
May 07, 2025
Enjoyed our experience with Cross! They are friendly, helpful and knowledgeable. Highly recommend! I would definitely buy from them again. Shawn Lopes was great to work with! They are friendly, helpful and knowledgeable. Highly recommend! I would definitely buy from them again. Shawn Lopes was great to work with! More
by kccrosson
Employees Worked With
Shawn Lopes
May 07, 2025
I bought a Gladiator from Cross Chrysler. My salesman Shawn Lopes and manager Matt Beard was both a pleasure to work with. They’re efficient at getting back to you if you have any questions o My salesman Shawn Lopes and manager Matt Beard was both a pleasure to work with. They’re efficient at getting back to you if you have any questions or concerns. More
by Matthew Dunlap
Employees Worked With
Matthew Beard, Shawn Lopes
April 30, 2025
Cross Motors and BJ Cornell made the buying experience enjoyable. BJ is very knowledgeable and did not rush the process. My Wrangler was delivered in perfect condition. Not one speck of dust or dirt. enjoyable. BJ is very knowledgeable and did not rush the process. My Wrangler was delivered in perfect condition. Not one speck of dust or dirt. Cross is all around the best dealership. I will always purchase my vehicles from Cross. More
by pweller11006
Employees Worked With
Dustin Madison, Tony Whitehouse, Tyler Morrison, BJ Cornell
April 29, 2025
Had a great experience with everyone at the dealership. Chris Gass was the first employee I interacted with. He answered all the questions he could, and found answers to questions he wanted 100% sure abo Chris Gass was the first employee I interacted with. He answered all the questions he could, and found answers to questions he wanted 100% sure about. Because it was raining lightly, he offered to bring both vehicles I was looking at into the service bay so we wouldn't get wet. When we stopped back the following day, Chris was with a customer so BJ Cornell assisted us with a 2nd inspection of the vehicles and test drive (and questions). They left the decision on the vehicle up to us, never trying to steer us to one or the other. Once we made our decision, they stayed in touch with us the entire time we were waiting for financing results. Even signing the papers was low pressure! More
by sjemtrud
Employees Worked With
Chris Gass, Mark Yates, BJ Cornell
April 28, 2025
We worked with BJ at Cross. He was a pleasure to work with, very professional and accommodating. We never felt any pressure and I felt like he was looking out for us and our nee He was a pleasure to work with, very professional and accommodating. We never felt any pressure and I felt like he was looking out for us and our needs! Highly recommend! Kate M Louisville More
by kemiller1043
Employees Worked With
BJ Cornell
April 24, 2025
We bought a new Chrysler Pacifica here and were very happy with the purchasing process. BJ was a pleasure to work with- fast, fair, and friendly. Thanks! happy with the purchasing process. BJ was a pleasure to work with- fast, fair, and friendly. Thanks! More
by Cdingens
Employees Worked With
BJ Cornell
