Back

Cross Chrysler Jeep Fiat

Louisville, KY

4.9
1,869 Reviews

1501 Gardiner Lane

Louisville, KY

40218

Directions

By Type

Showing 1,869 reviews

December 03, 2019

Shawn Lopes gave us excellent customer service, very nice young man, made the whole process easy for me and my husband, would definitely get another vehicle from him.. thank you More

by Susan.zgoda
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes
Dec 03, 2019 -

Cross Chrysler Jeep Fiat responded

Susan, thank you for your review! We're happy to hear that Shawn provided you with the great service you deserve. We appreciate your business - just let us know if there's anything else we can do for you!

December 02, 2019

Bought the car 3/2019 2 weeks later the sunroof was leaking. Shortly after that my key fob died and now I have a dead battery More

by Reece
Recommend Dealer
No
Employees Worked With
Joc
Dec 02, 2019 -

Cross Chrysler Jeep Fiat responded

Reece, I am troubled to learn of your disappointment with the purchase of your vehicle. Your satisfaction is important to us and I would like to speak with you to learn more about what had happened. Please contact me when you are free. Thank you. Best, Chris Madison General Manager 502-459-9900 ext 204 cmadison@crossmtrs.com

November 30, 2019

Excellent Service, helped with everything needed, and was an enjoyable trip. Matt was a very professional worker, and was a very helpful person throughout the entire buying experience. More

by Jeff LaVelle
Recommend Dealer
Yes
Employees Worked With
Matt Ward, Matthew Beard
Dec 01, 2019 -

Cross Chrysler Jeep Fiat responded

Jeff, thank you for sharing your enjoyable experience. We are happy to learn that it was successful. Congratulations on your new vehicle. Matt will be given your kind review. Please consider us when any future needs arise.

November 30, 2019

Great service! Shawn was very helpful in helping me get in my new Jeep even though I'm from out of state. Very patient, honest and knowledgeable. More

by Mikejayallday77
Recommend Dealer
Yes
Employees Worked With
Matt Ward, Shawn Lopes
Nov 30, 2019 -

Cross Chrysler Jeep Fiat responded

We'll be sure to thank Shawn for providing you with excellent care. Congratulations on your new Jeep! It's wonderful to find out about your amazing comments and we hope you enjoy your Jeep.

November 30, 2019

We had a great experience purchasing our car here! Evan was fantastic and very helpful the entire time. He helped us find what we wanted to see, wasn't pushy during the process, and answered every question More

by kim.taylor
Recommend Dealer
Yes
Employees Worked With
Matt Ward, Evan Cambron
Nov 30, 2019 -

Cross Chrysler Jeep Fiat responded

Thank you so much for taking the time to share your great experience working with Evan. It's such a delight to see he has provided you with the best care possible. Let us know if we can do anything else for you. We appreciate the recommendation and we welcome you again!

November 30, 2019

The salesman Chris Gabehart & the finance manager Matt Ward were great to work with. I didn’t feel pressured at all, which is a good thing More

by Greg Neuwirth
Recommend Dealer
Yes
Employees Worked With
Matt Ward, Chris Gabehart
Nov 30, 2019 -

Cross Chrysler Jeep Fiat responded

Thank you so much for taking the time to share your great feedback for Chris and Matt. We truly appreciate that your overall experience was a positive one and we hope you'll let us know if we can do anything else for you, Greg!

November 29, 2019

Purchased Wrangler Sahara at Cross Jeep. Received excellent service from Matthew Beard and James Holfinger. Dealership had a great selection I would recommend to others More

by Wrangler2020
Recommend Dealer
Yes
Employees Worked With
Matthew Beard, James Holfinger
Nov 29, 2019 -

Cross Chrysler Jeep Fiat responded

Thank you for the positive feedback! We are happy to know that you had a good car buying experience with us and that you were provided with excellent service from Matthew and James. It is also great that you enjoy our car selection and we appreciate you recommending us. We hope to see you again soon!

November 27, 2019

Ricky was very helpful. Can’t believe Jeep doesn’t keep a dependable inventory of headlight assemblies. I need my grand Cherokee fixed. If I sold headlights for 1600.00 I would have a bunch in supply! More

by Mekrek20
Recommend Dealer
Yes
Employees Worked With
Rick Turner
Nov 27, 2019 -

Cross Chrysler Jeep Fiat responded

Thank you for the amazing review! We will be sure to thank Ricky for providing you with dependable service. Let us know if there is anything else we can help you with. We look forward to your next visit!

November 26, 2019

A great group of people who provide top notch service! My wife and I just purchased a 2020 wrangler from Cross, Shawn Lopes made it the quickest and simplest car buying experience we’ve ever had. We will con More

by The Hood’s
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes
Nov 26, 2019 -

Cross Chrysler Jeep Fiat responded

Hi, it sounds like you and your wife had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a review. We're ecstatic to hear Shawn went above and beyond to assist you with a high level of customer service throughout the process. Congratulations on your brand new 2020 Jeep Wrangler! We hope you both love your new ride, and We look forward to taking care of any of your auto needs for years to come.

November 25, 2019

Had a great experience! Professional. Clean. Knowledgeable. Efficient. Highly recommend these guys. I worked with Darryl who gave THE best overview of my new Jeep. Darryl was responsive before More

by CARYN
Recommend Dealer
Yes
Employees Worked With
Darryl Brown, Tyler Morrison, Rick Turner
Nov 25, 2019 -

Cross Chrysler Jeep Fiat responded

Hi Caryn, Thank you for taking the time to share your great experience with Daryl, Tyler, and Rick! Congratulations on your brand new Jeep! We hope you continue to enjoy your new ride, and We look forward to taking care of any of your auto needs for years to come.

...
101
...