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Cross Chrysler Jeep Fiat

Louisville, KY

4.9
1,871 Reviews

1501 Gardiner Lane

Louisville, KY

40218

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Showing 1,871 reviews

August 07, 2019

Exceptional experience Exceptional experience. James asked me what I was looking for specifically in a Jeep. He listened and found the car I wanted. He was very knowledge More

by Becky Ohlsen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Holfinger
Aug 08, 2019 -

Cross Chrysler Jeep Fiat responded

Becky, thank you for the positive feedback! We are happy to know that you were provided with exceptional service, especially from James who was knowledgeable and friendly. We appreciate you recommending us and we hope that you will visit us again soon!

August 07, 2019

Harrisnicole43 Good Job. Keep you informed on was going on with your car and services. Love the friendly staff and loan officers. Keep up the good work! More

by Harrisnicole43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Morrison
Aug 08, 2019 -

Cross Chrysler Jeep Fiat responded

Thank you for choosing us! We appreciate your kind words!

August 02, 2019

Kelsi in service is amazing! We were on a trip out of state. Our Jeep started having some issues with the fan. We found out that there was a recall, (we had not yet been notified More

by Leimlife12
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kelsi Ferguson
Aug 03, 2019 -

Cross Chrysler Jeep Fiat responded

We want nothing more than to offer exceptional help to our guests. Associates such as Kelsi are the reason that is possible. Thank you for showing her the recognition that she deserves. We look forward to any future visits. Have a wonderful day.

July 31, 2019

Jeep Service Friendly. Parts not in stock, kept car additional day. Good service. A little expensive, but very satisfied. Will return when necessary and would reco More

by Just a guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Turner
Aug 01, 2019 -

Cross Chrysler Jeep Fiat responded

Thank you for the feedback! We are delighted to know that our staff was friendly and provided good service. We will make sure to share all your feedback with management and we appreciate you recommending us. We hope to see you again soon!

July 27, 2019

Felt welcomed, james did everything he could to help! James was very helpful and understanding,and helped get us into a reliable car, with MINIMUM hassle. This is one of the only dealerships that doesnt h More

by Tealord
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Holfinger
Jul 27, 2019 -

Cross Chrysler Jeep Fiat responded

Thank you for the great review! We will be sure to thank James for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to your next visit!

July 25, 2019

Great Experience! Had a great experience with Cross. Everyone was very friendly and knowledgeable. They went out of their way to help me with an insurance experience I More

by SPardieu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Isenberg, Chase Vancelette
Jul 26, 2019 -

Cross Chrysler Jeep Fiat responded

Thank you for the positive feedback! We are happy to know that you had a great experience with us and that our team was friendly and knowledgeable, especially Chase and Todd. We appreciate you recommending us and hope to see you again soon!

July 19, 2019

Honest and upfront Very happy to work with this dealership again, honest appraisal of the trade in, and explanation of the history of the new truck. Good value and was a More

by Noddy118
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Holfinger
Jul 20, 2019 -

Cross Chrysler Jeep Fiat responded

Thank you for the five-star review! We are so glad that you enjoyed your experience with us. James was happy to help you with everything. Please let us know if there is anything else that we can do for you.

July 18, 2019

I'll be back I have nothing but good things to say about my experience. This was the first time ever visiting cross and Rick was very honest and helpful. I didn't More

by Mag212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Turner
Jul 18, 2019 -

Cross Chrysler Jeep Fiat responded

Thank you for sharing with us! We truly appreciate it!

July 18, 2019

Good service - second purchase Process was hassle free and the staff stayed late to help us. The wait was a little long but we were pleased overall with the experience. More

by Jason L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Isenberg, Chase Vancelette
Jul 19, 2019 -

Cross Chrysler Jeep Fiat responded

Jason, it is our pleasure to do whatever is necessary to satisfy our guests. Thank you for visiting. Have a great day.

July 17, 2019

Jeep Grand Cherokee I had the best experience with James helping me. The process was made super easy & quick due to his efforts. I will definitely buy from here again. More

by Ashleyskaggs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Holfinger
Jul 18, 2019 -

Cross Chrysler Jeep Fiat responded

Thank you for the positive review and rating! We are happy to know that you had the best experience with us and with the help of James who made the process easy and quick. We look forward to any future visits!

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