
Cross Chrysler Jeep Fiat
Louisville, KY
Filter Reviews by Keyword
By Type
Showing 1,871 reviews
Exceptional experience Exceptional experience. James asked me what I was looking for specifically in a Jeep. He listened and found the car I wanted. He was very knowledge Exceptional experience. James asked me what I was looking for specifically in a Jeep. He listened and found the car I wanted. He was very knowledgeable, friendly and made us feel at ease. The whole process was very quick and painless which is what I was hoping for. I would definitely recommend Cross to anyone Interested in a buying a new vehicle. More
Harrisnicole43 Good Job. Keep you informed on was going on with your car and services. Love the friendly staff and loan officers. Keep up the good work! Good Job. Keep you informed on was going on with your car and services. Love the friendly staff and loan officers. Keep up the good work! More
Kelsi in service is amazing! We were on a trip out of state. Our Jeep started having some issues with the fan. We found out that there was a recall, (we had not yet been notified We were on a trip out of state. Our Jeep started having some issues with the fan. We found out that there was a recall, (we had not yet been notified about it until we called Jeep) and there was no way that we would be able to make it back home. We went to two Jeep dealers in the area to be turned away and told they couldn't help. We came to Cross and Kelsi scanned the VIN went to check to make sure they part needed was there. She got on the schedule and made sure that we were taken care of. On top of that she also gave us a courtesy car until ours was repaired. When we can back she made sure that we had her number in case we had any issues before leaving. Kelsi went over and above to give us quality service and care. We decided when we purchase our next Jeep that we will be driving back here to purchase because of the AMAZING customer service and care that we were provided. Thank you! More
Jeep Service Friendly. Parts not in stock, kept car additional day. Good service. A little expensive, but very satisfied. Will return when necessary and would reco Friendly. Parts not in stock, kept car additional day. Good service. A little expensive, but very satisfied. Will return when necessary and would recommend to others. More
Felt welcomed, james did everything he could to help! James was very helpful and understanding,and helped get us into a reliable car, with MINIMUM hassle. This is one of the only dealerships that doesnt h James was very helpful and understanding,and helped get us into a reliable car, with MINIMUM hassle. This is one of the only dealerships that doesnt have that "shark tank" feel that most dealerships have,we got a great deal too! More
Great Experience! Had a great experience with Cross. Everyone was very friendly and knowledgeable. They went out of their way to help me with an insurance experience I Had a great experience with Cross. Everyone was very friendly and knowledgeable. They went out of their way to help me with an insurance experience I was having and I got a great car. Would recommend them to anyone! Thanks Chase and Todd! More
Honest and upfront Very happy to work with this dealership again, honest appraisal of the trade in, and explanation of the history of the new truck. Good value and was a Very happy to work with this dealership again, honest appraisal of the trade in, and explanation of the history of the new truck. Good value and was a pretty quick and simple process. Thank you James for being what other car sales people should be. More
I'll be back I have nothing but good things to say about my experience. This was the first time ever visiting cross and Rick was very honest and helpful. I didn't I have nothing but good things to say about my experience. This was the first time ever visiting cross and Rick was very honest and helpful. I didn't feel like I was being handled. I got the information I needed and was able to make an informed decision on what I wanted to do with my vehicle. The price I was quoted was the price I paid. I will certainly be back for my next service More
Good service - second purchase Process was hassle free and the staff stayed late to help us. The wait was a little long but we were pleased overall with the experience. Process was hassle free and the staff stayed late to help us. The wait was a little long but we were pleased overall with the experience. More
Jeep Grand Cherokee I had the best experience with James helping me. The process was made super easy & quick due to his efforts. I will definitely buy from here again. I had the best experience with James helping me. The process was made super easy & quick due to his efforts. I will definitely buy from here again. More