Cross Chrysler Jeep Fiat

Outstanding Sales Staff Our interaction with Shawn was phenomenal and he went out of his way to help us find a vehicle that fit our needs in our budget. Would definitely come Our interaction with Shawn was phenomenal and he went out of his way to help us find a vehicle that fit our needs in our budget. Would definitely come back! More

James Holfinger I had the most enjoyable and easy experience with J. Holfinger and crew at Cross. I have purchased many cars before but this was by far the best exper I had the most enjoyable and easy experience with J. Holfinger and crew at Cross. I have purchased many cars before but this was by far the best experience it was simple and fast!!! A very Pleasant deal, not 1 time did James or the other staff try to push any other vehicles my way they worked for me and not for themselves and being a female alone doing my purchase that made me feel very special. Thank you once again!!! More

Great dealership and dealers Shawn was very welcoming, helpful, and kind. It was a very easy process and all the staff were super willing to work with us and explained everything Shawn was very welcoming, helpful, and kind. It was a very easy process and all the staff were super willing to work with us and explained everything in full detail to make sure there was never any confusion. The process didn’t take long at all and Shawn even offered us something to drink while we waited. It was a wonderful experience and I would recommend this dealership to anyone. More

Excellent Service & Buying Process Joc was so easy to work with and genuine. He listed to what I was looking for in a new Jeep and made suggestions accordingly. He was fantastic!!! I Joc was so easy to work with and genuine. He listed to what I was looking for in a new Jeep and made suggestions accordingly. He was fantastic!!! I also spoke with his manager, John, during my visit. John was also no pressure and they all worked as a team. Mark in finance was straight forward and with personality so he also gets a thumbs up. Excellent customer service and they made the buying process easy. Cross has been the most friendly Jeep dealership I’ve visited in Louisville! More

Exceptional experience Exceptional experience. James asked me what I was looking for specifically in a Jeep. He listened and found the car I wanted. He was very knowledge Exceptional experience. James asked me what I was looking for specifically in a Jeep. He listened and found the car I wanted. He was very knowledgeable, friendly and made us feel at ease. The whole process was very quick and painless which is what I was hoping for. I would definitely recommend Cross to anyone Interested in a buying a new vehicle. More

Harrisnicole43 Good Job. Keep you informed on was going on with your car and services. Love the friendly staff and loan officers. Keep up the good work! Good Job. Keep you informed on was going on with your car and services. Love the friendly staff and loan officers. Keep up the good work! More

Kelsi in service is amazing! We were on a trip out of state. Our Jeep started having some issues with the fan. We found out that there was a recall, (we had not yet been notified We were on a trip out of state. Our Jeep started having some issues with the fan. We found out that there was a recall, (we had not yet been notified about it until we called Jeep) and there was no way that we would be able to make it back home. We went to two Jeep dealers in the area to be turned away and told they couldn't help. We came to Cross and Kelsi scanned the VIN went to check to make sure they part needed was there. She got on the schedule and made sure that we were taken care of. On top of that she also gave us a courtesy car until ours was repaired. When we can back she made sure that we had her number in case we had any issues before leaving. Kelsi went over and above to give us quality service and care. We decided when we purchase our next Jeep that we will be driving back here to purchase because of the AMAZING customer service and care that we were provided. Thank you! More

Jeep Service Friendly. Parts not in stock, kept car additional day. Good service. A little expensive, but very satisfied. Will return when necessary and would reco Friendly. Parts not in stock, kept car additional day. Good service. A little expensive, but very satisfied. Will return when necessary and would recommend to others. More

Felt welcomed, james did everything he could to help! James was very helpful and understanding,and helped get us into a reliable car, with MINIMUM hassle. This is one of the only dealerships that doesnt h James was very helpful and understanding,and helped get us into a reliable car, with MINIMUM hassle. This is one of the only dealerships that doesnt have that "shark tank" feel that most dealerships have,we got a great deal too! More

Great Experience! Had a great experience with Cross. Everyone was very friendly and knowledgeable. They went out of their way to help me with an insurance experience I Had a great experience with Cross. Everyone was very friendly and knowledgeable. They went out of their way to help me with an insurance experience I was having and I got a great car. Would recommend them to anyone! Thanks Chase and Todd! More