Cross Chrysler Jeep Fiat

I have never purchased a vehicle out of state but BJ at cross in Louisville Kentucky was great! The process was straightforward and easy. cross in Louisville Kentucky was great! The process was straightforward and easy. More

Highly recommend this dealership. BJ is awesome to work with. Very down to earth, low key, no pressure sales, and very knowledgeable of the product. Had it ready, looking good when BJ is awesome to work with. Very down to earth, low key, no pressure sales, and very knowledgeable of the product. Had it ready, looking good when I picked it up. I have had multiple sales with him. Chris made the paperwork painless. Purchased vehicle with extended warranty. Nice job fellas!!! More

I had a great experience at Cross Jeep Chrysler in Louisville, Kentucky. I was replacing my 2014 jeep Rubicon and found a near perfect 2021 Rubicon with low miles that clicked all the The boxes. Sh Louisville, Kentucky. I was replacing my 2014 jeep Rubicon and found a near perfect 2021 Rubicon with low miles that clicked all the The boxes. Shawn Lopes was the best sales person that I have ever dealt with and everyone at the dealership that I came in contact with were very personable and made it a very pleasant experience. Highly recommend Cross Jeep Chrysler for your next purchase. Ask for Shawn Lopes he’ll find what you need and take care of you through the process. More

Had issues with the back office but my salesman BJ was amazing and helped handle the situation and get me my car ASAP. His customer service was outstanding and the reason alone for the good rating. Tha amazing and helped handle the situation and get me my car ASAP. His customer service was outstanding and the reason alone for the good rating. Thanks BJ More

The dealership has an excellent service department channeled by employees who are really willing to help you. channeled by employees who are really willing to help you. More

From the moment you walk into Cross you feel welcomed . I wasn’t sure if I wanted a Jeep or not but the whole process at Cross Motors made it very easy. Everyone we encountered was very friendly and no I wasn’t sure if I wanted a Jeep or not but the whole process at Cross Motors made it very easy. Everyone we encountered was very friendly and no one pressured me in regards to purchasing. Working with Shawn Lopes was extremely easy. He made the whole buying process easy and I walked out with my Jeep that evening. I would highly recommend Shawn and everyone at Cross Motors. More

Simply the best! BJ and Chris are fantastic to work with. They made car shopping fun. This is my fourth Jeep. I love Cross. Feels like family. BJ and Chris are fantastic to work with. They made car shopping fun. This is my fourth Jeep. I love Cross. Feels like family. More

Super easy experience. Great service! BJ was extremely knowledgeable and I would recommend to anyone. Great service! BJ was extremely knowledgeable and I would recommend to anyone. More

My experience was top notch and extremely smooth. I was treated so good by salesman Chris and Bj and followed by a very amazing mgr Chris! What a perfect team of men! Chris found me the vehicle, had I was treated so good by salesman Chris and Bj and followed by a very amazing mgr Chris! What a perfect team of men! Chris found me the vehicle, had me picked up at the airport by BJ, who then brought me into the most welcoming building of other salesmen.. This unbelievable experience left me emotional and excited! I have never liked buying a new or used car.. I don’t enjoy haggling over price and warranties and all the other stressful decisions when buying a vehicle , always wondering did they get me… this was the first time in my life, I felt safe.. and secure that I was getting what I wanted and needed and there was no pressure at any time.. I want to thank Chris, BJ, and mgr Chris for all that you did to make my experience the absolute best. Thank you for treating me like I was a family member buying a car. I’m truly thankful! 💓 More

My first Jeep! What should have been excitement and enjoyment, quickly became a nightmare. Let me give a warning that this is a long review but I wanted to provide What should have been excitement and enjoyment, quickly became a nightmare. Let me give a warning that this is a long review but I wanted to provide my full experience as a warning to others and in hopes that this review will make it back to Cross' Management and Ownership Team's in hopes that this won't happen to someone else. I've dreamed of owning a Jeep Gladiator for the past several years and the time finally arrived where I could afford to purchase one. I was led to Cross by the great reviews and them being the largest Jeep dealership in my area, after visiting the dealership I was shown to my dream Jeep, a 2020 Gladiator with the max tow package and low miles, and ended up purchasing it on June 8th. Although this was a used vehicle I was assured that all used vehicles that go through Cross receive a multi point inspection and are in perfect mechanical condition when sold. My excitement over my new purchase and toy quickly faded though on my first drive home when I discovered that the head lights did not work. Though a inconvenience and an issue that should not be had during your first drive after a purchase at a dealership, this was an issue I was able to fix. With the headlights fixed I was able to enjoy my Jeep for 2 weeks before check engine lights started showing up and then disappearing, over the course of a week this happened several times as I kept a close eye on it, then all of a sudden the lights came back on and the while driving accompanied by a violent shaking and misfire from the engine. I immediately called the dealership and informed them of the issue where they told me to bring it in and they will fix it and make it right but since I lived 1.5 hours away it was outside of their radius and my only options were to figure out how to dive it there or have it towed but I would still have to take off work to make the trip there on a weekday to pick up a rental car. With that not being an option I was able to get into my local Jeep dealership for service where I was told that the engine seals were bad causing oil to leak onto an o2 sensor and shorting it out. When they drained the oil to replace the seals the oil was full of metal and now after only being able to enjoy the Jeep for 2 weeks I have been stuck for 11 weeks without my new Jeep waiting on a replacement issue. If the dealership had truly inspected this Jeep when it was traded in and changed the oil they would have know about this issue before advertising and selling it as perfect mechanical condition. To top it all off I am now receiving threatening calls from the dealership and finance company asking why I have not transferred the vehicle into my name yet but these issues happened even before the paperwork was sent to my DMV to transfer the title to my name but the Jeep requires an inspection at the Sheriff office for the transfer because it was an out of state vehicle. Its a little hard to get a vehicle to the sheriff's office when it is sitting stranded without an engine. More