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Cross Chrysler Jeep Fiat
Louisville, KY
1,871 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,871 reviews
October 07, 2018
Friendly efficient Salesman was helpful and efficient, the whole sales experience was hassle free. Paper work was handled quickly and explanations were direct and concis Salesman was helpful and efficient, the whole sales experience was hassle free. Paper work was handled quickly and explanations were direct and concise making for a pleasant experience. Thanks guys. Great experience More
by KEVIN.BOLLE
Verified CustomerEmployees Worked With
Will Wilczek
October 06, 2018
Unacceptable service duration. I called I’m to schedule an oil change and tire rotation, come to find out there were no open times for the next 5 day days. This was no big deal, I s I called I’m to schedule an oil change and tire rotation, come to find out there were no open times for the next 5 day days. This was no big deal, I scheduled the appointment. On the day of my appointment I drop my car off for the service and wait over 3 hours for an oil change and tire rotation with a “complimentary inspection.” The inspection indicated my brakes needed to be replaced and I apparantly had a leak coming from the timing cover gasket. Upon getting home, I noticed that my Jeep was now leaking a significant amount of engine coolant. Not sure if they mistook a leaky timing cover for a leaky radiator or if they really just didn’t do a thorough inspection. Blows my mind that they can take 3 hours to do a scheduled oil change and tire rotation and that they can miss a radiator leak that was that severe. I spent way too much time in that waiting room to not get any kind of apology or even a. Discount on the service. Completely unacceptable, won’t be back. More
by CMALLGEIER
Employees Worked With
Do not recall
October 06, 2018
Car repair I went In without a appt. and they took me right away. Kelsi was fantastic. I had a light come o and it ended up being a light. I went In without a appt. and they took me right away. Kelsi was fantastic. I had a light come o and it ended up being a light. More
by jauernik1947
Employees Worked With
Kelsi Ferguson
October 05, 2018
Good Listening for All Ages The product specialist Shawn Lopes was clearly interested--not necessarily in just doing business--but in helping me and my wife make the best choice The product specialist Shawn Lopes was clearly interested--not necessarily in just doing business--but in helping me and my wife make the best choice that would meet our needs. Shawn listened to us and it was apparent that, we were in the end, looking only for a vehicle that was safe and the most convenient in transporting our grandchildren. We are thrilled with our new Grand Cherokee and thanks to Shawn we now have great adventures planned for tomorrow! More
by Robin
Employees Worked With
Jared Cross, Todd Isenberg, Todd Isenberg, Shawn Lopes
October 03, 2018
Greatness Angel O. was so wonderful to work with!! I wasn’t able to be at the dealer for most of the day, so Angel allowed my husband to do everything worked ou Angel O. was so wonderful to work with!! I wasn’t able to be at the dealer for most of the day, so Angel allowed my husband to do everything worked out all types of deals to satisfy us and when I made it in all I had to do was sign a few paperwork and drive off with my NEW DODGE!!! I would definitely work with her again!!!! More
by Wells112
Employees Worked With
Angelica Ortega
October 03, 2018
Friendly and Knowledgeable My family has purchased several used cars from this dealership and has had a great experience every time. Also definitly worth checking out if looking My family has purchased several used cars from this dealership and has had a great experience every time. Also definitly worth checking out if looking for jeeps new or used! More
by SRECKERT92
Employees Worked With
Todd Isenberg, Jon Cross, Chase Vancelette
October 01, 2018
Professional, relaxed, and extremely easy to work with I worked with Darryl Brown over the phone and then in person. He is top notch. I never felt like he was putting any pressure on me to buy. He was s I worked with Darryl Brown over the phone and then in person. He is top notch. I never felt like he was putting any pressure on me to buy. He was simply very pleasant to work with. I highly recommend working with this dealership and Darryl. More
by T Wampler
Employees Worked With
Darryl Brown
October 01, 2018
Great experience I had the easiest experience on trading and buying a new car. The staff was very helpful and knowledgeable, not pushy or forceful at all and tried the I had the easiest experience on trading and buying a new car. The staff was very helpful and knowledgeable, not pushy or forceful at all and tried the best to accommodate my requests. James was very nice and helpful! I really enjoyed doing business with him. More
by DAILYMAIRATA
Employees Worked With
James Holfinger
October 01, 2018
Great first experience This was my first visit here since buying my Jeep. Everything was easy and hassle free. I really appreciate everyone being so nice and helpful This was my first visit here since buying my Jeep. Everything was easy and hassle free. I really appreciate everyone being so nice and helpful More
by LAURAMARIE812
Employees Worked With
Kelly Linne, Kevin Turner, Tyler Morrison, Rick Turner
September 30, 2018
Shawn and Cross are the best Shawn is the best and hardest working salesman ever. He met my every request for my recent JEEP purchase. I came all the can way to Louisville from Na Shawn is the best and hardest working salesman ever. He met my every request for my recent JEEP purchase. I came all the can way to Louisville from Nashville for my purchase and he made it so smooth. I love my Jeep and he was the best! David in Nashville More
by dnadenton
Employees Worked With
Shawn Lopes
