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Cross Chrysler Jeep Fiat

Louisville, KY

4.9
1,871 Reviews

1501 Gardiner Lane

Louisville, KY

40218

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Showing 1,871 reviews

September 19, 2018

Zero Pressure I've bought and negotiated from multiple dealerships and this dealership was the only that made both ends of the process (sales and finance) very plea More

by lizcolumbia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Ward, Will Wilczek
September 19, 2018

Cross Rocks! This is the only place we go. They are the best! We have bought 5 cars from Cross and can think of going nowhere else More

by info63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Ward, Jon Cross, Chase Vancelette
September 19, 2018

Excellent service and follow up service post purchase. Was very happy dealing with Will and would certainly reccomend anyone to this dealership. I will definit More

by jtking87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Wilczek
September 19, 2018

Disappointed I chose cross motors because they are close to my residence and it’s the first dodge I have ever owned. I took my charger in for factory recall on the More

by itsmartyb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kelsi Ferguson
Oct 29, 2018 -

Cross Chrysler Jeep Fiat responded

I'm sorry for the poor experience. Please call me to go into further details Sincerely, Jared Cross

Oct 29, 2018 -

itsmartyb responded

I reluctantly took my charger back to cross because I thought it was going to be another expensive trip. However, when I told them about the gas smell they became very concerned and had me bring my vehicle in the first thing the next day for them to look at it. Turns out the fuel pump they installed had a bad seal. They replaced it ( which is a lot of work ). They even started the 2 year warranty over, gave me a free Uber ride home then had Uber pick me up when my car was ready and take me back to cross at no charge to me. Everyone at cross has been very friendly and helpful to me. The fuel smell is gone and my car is back to running great again. A special thanks to Kevin and kelsi for all you did.

September 19, 2018

Awesome service Prompt and excellent service from fast and courteous associates!! Dropped off my truck and it was ready when I stopped by to pick it up. More

by timnaquin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Turner, Tyler Morrison
September 19, 2018

Great experience My husband and I had a very good experience here. We’ve been wanting a Jeep for quite sometime and Matt helped us get the one of our dreams. Really gr More

by LAURENFARNSLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Beard
September 18, 2018

From start to finish, superb!! Angel at Cross Chrysler Jeep Fiat made the entire process quick and simple. I found the Jeep online and within half an hour of sending an email expres More

by KSHANK271
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Isenberg, Angelica Ortega
September 18, 2018

New Jeep Wrangler Austin was great to work with. He worked with mine and my wife’s busy work schedules, and even came in on his day off when the dealership was closing More

by BENWATTS3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Isenberg, Austin Luckett, Jon Cross
September 18, 2018

New Jeep Grand Cherokee Austin was great to work with. He worked with mine and my wife’s busy work schedules, and even came in on his day off when the dealership was closing More

by BENWATTS3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Isenberg, Austin Luckett, Jon Cross
September 18, 2018

Exceptional Customer Service and Sales The people of Cross Jeep were polite and eager to gain my business. Chris, my sales rep really went the extra mile for me to be able to get into the J More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Ward, Jon Cross, Chris Gabehart
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