Cross Chrysler Jeep Fiat

awesome the service department took great care of my vehicle as usual. Kevin and Rick kept me updated and repaired my truck right the first time. the service department took great care of my vehicle as usual. Kevin and Rick kept me updated and repaired my truck right the first time. More

Trouble with Uconnect pairing of phone I purchased a pre-owned 2016 Jeep Wrangler 2 weeks ago and included an extended warranty. The day after I purchased it, I went to pair my phone with I purchased a pre-owned 2016 Jeep Wrangler 2 weeks ago and included an extended warranty. The day after I purchased it, I went to pair my phone with Uconnect and immediately realized something was not right. Uconnect would not respond as if it was hearing any of my commands. I drove back to the dealership where Chase checked things out and then put me in touch with Kevin Turner in Service. Kevin scheduled an appointment with me. A few days later I came back to drop my Jeep off so Kevin and his team could diagnose the issue. Kevin provided a courtesy vehicle (Jeep Cherokee) and went over all the features and explained Auto Start, etc so I would be comfortable driving the courtesy vehicle. 3 days later he called and said things were ready and good to go. They ended up replacing the mic and since then I have no issues with pairing or using voice commands. 3 days initially seemed excessive but I believe it took a full day to get the replacement mic in. But that was fine with me since I had a courtesy vehicle to drive. Chase and Kevin are always professional too. More

My purchase experience The Grand Cherokee Trail Hawk equipped with the 3.0 turbo diesel, white was a pretty specific vehicle to be searching for to say the least. Add to th The Grand Cherokee Trail Hawk equipped with the 3.0 turbo diesel, white was a pretty specific vehicle to be searching for to say the least. Add to the list a Hugh promotion was going on made this even a bigger challenge to find. My salesman went the extra mile and stayed on task for three days to make this deal happen for me, I couldn't be more satisfied. Thank you Matt................ More

Great customer service Really had a great experience with these guys Kelly my sales lady made me feel very comfortable and the sales manager worked hard to make sure I got t Really had a great experience with these guys Kelly my sales lady made me feel very comfortable and the sales manager worked hard to make sure I got the best deal More

Sales and service I always get top notch sales and service from all of the Cross team, could not ask for better service all the way around I have and will continue to d I always get top notch sales and service from all of the Cross team, could not ask for better service all the way around I have and will continue to do business and refer them in the future Aaron More

2018 JLU Rubicon Awesome dealership and fair pricing. I did shop around Louisville before going in. Ordered a Jeep from the factory and arrived in less than 3 weeks! Awesome dealership and fair pricing. I did shop around Louisville before going in. Ordered a Jeep from the factory and arrived in less than 3 weeks! More

Best Fiat Service!!! Even though my car was purchased out of town I have been taking my Fiat 500L POP to Cross in Louisville for all it’s service needs and could not be an Even though my car was purchased out of town I have been taking my Fiat 500L POP to Cross in Louisville for all it’s service needs and could not be any more pleased! From the moment I drive my car through the service garage door I am immediately greeted by a knowledgeable, professional service advisor who oversees the repairs. I know when I pick it up the mechanics have taken care of any problems and never have had to take it back because it wasn’t fixed! Even the dealer’s executive management team is readily approachable and seem to have an ‘open door’ policy - way to go Cross!!!! More

Great service My last visit I had rear breaks done, it was done quickly while I waited in the service lounge. The price was last than what was originally quoted whi My last visit I had rear breaks done, it was done quickly while I waited in the service lounge. The price was last than what was originally quoted which was great. More

Absolutely awesome service Brought car in for a slow leak on tire. Fixed at no charge in 15 minutes.... friendly and fast service... this dealership/service and body shop are s Brought car in for a slow leak on tire. Fixed at no charge in 15 minutes.... friendly and fast service... this dealership/service and body shop are simply awesome! More