
Cross Chrysler Jeep Fiat
Louisville, KY
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very good nice very good experience did a nice job of working with us on price and getting us to the right car shown us how to work the in and outs of the car did a nice job of working with us on price and getting us to the right car shown us how to work the in and outs of the car More
No Hassel! Listened to my wants/needs. James was a pleasure to work with. Traded 2 cars in at $ needed and bought my dream JEEP! I will definitely buy from again. Smooth Transaction all aro James was a pleasure to work with. Traded 2 cars in at $ needed and bought my dream JEEP! I will definitely buy from again. Smooth Transaction all around. More
fraud Brazen deceit and unbelievable lack of professionalism. I've contacted my lawyer and we will take action against Cross. I'll be surprised if Progress Brazen deceit and unbelievable lack of professionalism. I've contacted my lawyer and we will take action against Cross. I'll be surprised if Progressive Insurance doesn't take action also. More
Great experience! Got a square deal at a fair price. Darryl is a great rep, he was responsive and thorough. 10/10 would buy from them again. Got a square deal at a fair price. Darryl is a great rep, he was responsive and thorough. 10/10 would buy from them again. More
Wanted to scale Down from 2500 The had the Years and Model Used Rams I was looking for. 2015-2016 Outdoorsmans. Sales was great with Chris and James. Doing the Paperwork with Todd w The had the Years and Model Used Rams I was looking for. 2015-2016 Outdoorsmans. Sales was great with Chris and James. Doing the Paperwork with Todd was a breeze( But really pushed te warranty ;) ...which I did not take. Only real issue I had was the lack of attention to detail on reconditioning. Engine Air filter was filthy and meed to be changed. Truck had 35k on it and it was the original filter I’m guessing. They did change the oil though. Lastly the underside of the truck and frame really was filthy from stone dust and dirt road grime.Their shop could have spent 1hrs blasting it out...(which I did in my driveway when I got home). It’s the details that make the difference. New tires were on the Truck. Overall not a bad experience but the effort put into Recon could be just a bit better on cleaning the outside of the truck to make it stand out for sales. More
I like Shawn. I like Cross Chrysler Jeep. I bought my Town & Country from them in 2013? and returned for another in 2017. Then bought a F-250 and then a Jeep GC. Shawn walked with me thru al I bought my Town & Country from them in 2013? and returned for another in 2017. Then bought a F-250 and then a Jeep GC. Shawn walked with me thru all the love last 3 purchases and will help you make an informed decision also. He is a bit of a Jeep fanatic and knows them well! More
Fantastic service department This dealership’s service department was fantastic. I am new to town and they got my car in for needed service long before another would. My service r This dealership’s service department was fantastic. I am new to town and they got my car in for needed service long before another would. My service rep then kept in touch with me about the progress. I was then offered an Uber ride to get back to the dealership to pick up my car. I will continue to use them to service my car. More
Great Sales Team Austin and Chase worked with me to make sure I got the car I wanted, even with a not-so-good credit score. Chase wasn't pushy and made sure I got a de Austin and Chase worked with me to make sure I got the car I wanted, even with a not-so-good credit score. Chase wasn't pushy and made sure I got a deal good for me. Thanks guys! More
Buying this car didn't suck. Spent about six months narrowing down the exact vehicle to fit all my needs. Tried on at least 50 cars from dozens of dealerships. Jordan Walker at Cr Spent about six months narrowing down the exact vehicle to fit all my needs. Tried on at least 50 cars from dozens of dealerships. Jordan Walker at Cross was patient throughout the whole experience and rode with me on several test runs. I knew him when he was a service manager and was glad to work with him on buying my latest ride. He's great to work with. Isn't pushy and didn't try to upsell add-ons or force me into something that wasn't the right fit. More
2019 Jeep Trailhawk This was the best car buying experience I have ever had.The salesman did not pressure me at all. He was helpful, answered all of my questions and exp This was the best car buying experience I have ever had.The salesman did not pressure me at all. He was helpful, answered all of my questions and explained anything I didn’t understand. He showed me how each feature worked. I bought my car there because everyone was very straight forward. Chase showed me the park assist, on the Trailhawk. If something happened and I needed a new car I would go back to Cross Jeep without a second thought. Chase helped make sure I had all my paperwork in order, even though I had to take care of the process on my lunch breaks. The dealership never treated me like they were in a hurry to leave or make annoying phone calls to me.they helped me get the purchase done even though they knew we had to work around my husband. More