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Cross Chrysler Jeep Fiat
Louisville, KY
1,871 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 05, 2018
Wonderful Salesman was responsive and professional. He worked well with us, given that we travelled from Morgantown, WV. We will definitely use this dealership Salesman was responsive and professional. He worked well with us, given that we travelled from Morgantown, WV. We will definitely use this dealership in the future. More
by jharnold
Verified CustomerEmployees Worked With
Shawn Lopes
August 04, 2018
Purchased 2017 Jeep Wrangler Kelly was awesome! She was patient with all of my questions! I love my Jeep! I would recommend her and Cross to anyone. Thank you for helping me buy Kelly was awesome! She was patient with all of my questions! I love my Jeep! I would recommend her and Cross to anyone. Thank you for helping me buy my Wranger! More
by lisas4
Employees Worked With
Kelly Linne
August 04, 2018
Mr Brown Got great service through the entire process Mr Brown answered all questions. Very good at his job. Will be happy to spread the word on great ser Got great service through the entire process Mr Brown answered all questions. Very good at his job. Will be happy to spread the word on great service. From Mr Brown More
by jdarron
Employees Worked With
Darryl Brown
August 04, 2018
Difficult experience; customer service needs improvement. I bought a Cerdified pre-owned 2015 Jeep GC. My sales person, Hunter, was a pleasure to work with and he did everything he could to make sure I was ha I bought a Cerdified pre-owned 2015 Jeep GC. My sales person, Hunter, was a pleasure to work with and he did everything he could to make sure I was happy. I can’t say the same for his managers and some of the other staff at Cross though. They were basically not willing to make small compromises I requested during the negotiation process. My biggest complaint is that although my vehicle was “Cerdified”, on my first highway trip (the same day) I realized it was badly out of alignment. I live out of town and although I was told they would make it right, they told me they are backed up for two weeks on alignments and I would also need to drive it back for them to check it first. If it did need an alignment (which I already knew it did) then I would need to return again two weeks later (I live an hour away)! They should have made it a priority and corrected that problem immediately. I ended up having to pay for an alignment, balance and rotation myself in Lexington 🤬. Secondly, the morning after I purchased I noticed one of the rocker panels had significant damage. The previous owner had clearly run the side of the Jeep up on something. All the retaining clips were broken off and it was very loose. This was never disclosed to me. How does a vehicle this nice make it through the Certification process without this being either fixed or at least disclosed? They were very hesitant to offer any help fixing this issue. Instead, my integrity was questioned when a manager suggested that maybe I created the damage myself on my first night owning the vehicle 😡. We did end up finding a compromise on this issue however. I paid for the replacement panel and they covered painting and installing it. I had a good experience with Greg, the service manager. When I was paying, I again encountered a very rude Cross employee. The girl taking payment was very short with me and said things like, “are you serious?” 🤬 when I requested using a credit that was owed to me by the dealership. Fortunately I was told that it was her last day anyway. All said and done, the positives from Hunter and Greg were enough to outweigh the negatives from the other Cross employees. At this point I feel satisfied but not pleased. While I would refer a friend to Hunter or Greg, I would not refer anyone in general to Cross. They need to reconsider the basics of customer service and start putting the customer first! More
by matt83910
Employees Worked With
Greg Clark, Jared Cross, Jon Cross, Hunter Doerr
August 02, 2018
Will is great Will Wilczek was fantastic, extremely knowledgeable and helpful. Cross Jeep is a class act. They helped me choose the right vehicle and had plenty t Will Wilczek was fantastic, extremely knowledgeable and helpful. Cross Jeep is a class act. They helped me choose the right vehicle and had plenty to choose from. I will look there in my next purchase. More
by CGREENWELL
Employees Worked With
Jon Cross, Will Wilczek
August 02, 2018
One of a kind!!! Jarrod, John, Chase and Matt made it a once and lifetime Jeep purchasing experience. From start to finish there service,care and enthusiasm is top rat Jarrod, John, Chase and Matt made it a once and lifetime Jeep purchasing experience. From start to finish there service,care and enthusiasm is top rated. From the test track to the interstate the experience was awesome. Thanks guys John and Mindy More
by Gahimer82
Employees Worked With
Matt Ward, Jared Cross, Jon Cross, Chase Vancelette
August 01, 2018
Amazing People Darryl was awesome. He was great to work with and never pressured me into anything. Always got back to me questions. This was my first experience with Darryl was awesome. He was great to work with and never pressured me into anything. Always got back to me questions. This was my first experience with Cross and wont be my last. Loving my new Jeep. Thx Again More
by STEVENMWYATT
Employees Worked With
Darryl Brown
August 01, 2018
Quick and easy Nice folks good selection ez finance this was the most enjoyable car buying experience I’ve ever had . Sale staff was on the ball gave me some space Nice folks good selection ez finance this was the most enjoyable car buying experience I’ve ever had . Sale staff was on the ball gave me some space to not pushy that important More
by BRICE.GORDON
Employees Worked With
Matthew Beard
August 01, 2018
2018 Jeep JL Rubicon This is the 3rd Vehicle I bought from Cross. service is always good and pricing is great. The amount they give for your trade is always higher than ot This is the 3rd Vehicle I bought from Cross. service is always good and pricing is great. The amount they give for your trade is always higher than other dealers. They dont xx our play games. More
by CBOGARD
Employees Worked With
Chase Vancelette, Danny Clum
July 31, 2018
Great Service!!!! Friendly folks. Our salesman Chris was awesome to work with! Questions were answered quickly. Clean dealership. Accommodating. Vehicle knowledge. Vehi Friendly folks. Our salesman Chris was awesome to work with! Questions were answered quickly. Clean dealership. Accommodating. Vehicle knowledge. Vehicle prep was quick. We love the Grand Cherokee Trailhawk we selected! Professional from start to finish! More
by MRMRSC0121
Employees Worked With
Matt Ward, Jared Cross, Chris Gabehart
