
Cross Chrysler Jeep Fiat
Louisville, KY
Filter Reviews by Keyword
By Type
Showing 1,874 reviews
Oil change - filter and air filter It took 1 1/2 hours to perform an oil change , filter and air filter on my 2008 Dodge Grand Caravan. My understanding is that there was difficulty i It took 1 1/2 hours to perform an oil change , filter and air filter on my 2008 Dodge Grand Caravan. My understanding is that there was difficulty in finding an air filter, but that information should have been relayed to me early on. The air filter never did get changed - as I had to depart. This is NOT the typical experience that I have a Cross Motors. Needs to be addressed. The service was comped out as a concession and that was appreciated.. More
Good experience We had a great experience in purchasing our Land Rover from cross great staff and pleasant sales environment.. would highly recommend Cross to anyone We had a great experience in purchasing our Land Rover from cross great staff and pleasant sales environment.. would highly recommend Cross to anyone looking for a auto More
Great Service!!! I heard about your dealership through a fellow Jeep lover, Phil Feldkamp. He said that they have the largest selection in Louisville. Then I found out I heard about your dealership through a fellow Jeep lover, Phil Feldkamp. He said that they have the largest selection in Louisville. Then I found out my good friend Angel Ortega worked there as a salesperson. I showed up and the service was phenomenal! Angel let me test out several Jeep Cherokees and worked hard to make financing work for me. I couldn’t be happier with my Trailhawk! Thanks so much! More
General service Had oil change, tire rotation and overall inspection of my 2007 Lexus GS350. Total time was 1.5 hours. The time it took for the services, preformed wa Had oil change, tire rotation and overall inspection of my 2007 Lexus GS350. Total time was 1.5 hours. The time it took for the services, preformed was a little long. 5 star would have been in order, if the services was within an hour. I had an appointment. More
Got my money and ran Found a jeep i wanted.. Granite..was not new.. But after test drive engine light came on..said they would fix it..picked it up on the way home.. Engin Found a jeep i wanted.. Granite..was not new.. But after test drive engine light came on..said they would fix it..picked it up on the way home.. Engine light came on again.. Took it back next day.. Same thing the following day. Took it back again.. Long story short.. Needs catalyst converters.. And im stuck with it.. Maybe if i spent more than the 18k i did.. It would have been different.. More
Best dealer experience My wife and I have purchased several cars from this dealership. Each time was the same experience. They always try to give you the best trade-in for My wife and I have purchased several cars from this dealership. Each time was the same experience. They always try to give you the best trade-in for your vehicle and they do not try to confuse you with numbers, weird formula tables, or the “bottom line” lingo that I have been approached with by other dealers. The salesman are the friendliest and do not push you in anyway. I strongly recommend this dealership. More
friendly and courteous staff we had to come from out of state and they had everything ready and waiting. Best deal that we could find and exactly what we were looking for. we had to come from out of state and they had everything ready and waiting. Best deal that we could find and exactly what we were looking for. More
long time to wait to change and balance 4 tires. I arrived right at 8am. I finally received my Jeep just before 11am. What work did I have done? 4 new tires to be put on and balanced. Last Monday I arrived right at 8am. I finally received my Jeep just before 11am. What work did I have done? 4 new tires to be put on and balanced. Last Monday I was quoted a price for the work of @ $875. When the work was completed my bill came to almost $950. I questioned the price and brought the printed quote to the attention of the person handling my work. Back room person checked the figures and realized that there was a sale on my tires, buy 3 get 1 for $1. Final billing from you came to $733. That's a big difference from $875 or $950. More
JK fender and tire install The dealership did a great job installing my Bushwacker tube fenders and 35" tires. Kelsi was my service rep and she is wonderful. My Jeep still nee The dealership did a great job installing my Bushwacker tube fenders and 35" tires. Kelsi was my service rep and she is wonderful. My Jeep still needed a lift kit installed as the tires rubbed the rear fenders under load. More
pricing price for service was outrageous...parts were 3 times higher than nappa...no more for me!...then service man left off a part, found it on floorboard w price for service was outrageous...parts were 3 times higher than nappa...no more for me!...then service man left off a part, found it on floorboard when I got home...now, I have to go back... More