
Cross Chrysler Jeep Fiat
Louisville, KY
Filter Reviews by Keyword
By Type
Showing 1,888 reviews
Best dealer experience My wife and I have purchased several cars from this dealership. Each time was the same experience. They always try to give you the best trade-in for My wife and I have purchased several cars from this dealership. Each time was the same experience. They always try to give you the best trade-in for your vehicle and they do not try to confuse you with numbers, weird formula tables, or the “bottom line” lingo that I have been approached with by other dealers. The salesman are the friendliest and do not push you in anyway. I strongly recommend this dealership. More
pricing price for service was outrageous...parts were 3 times higher than nappa...no more for me!...then service man left off a part, found it on floorboard w price for service was outrageous...parts were 3 times higher than nappa...no more for me!...then service man left off a part, found it on floorboard when I got home...now, I have to go back... More
JK fender and tire install The dealership did a great job installing my Bushwacker tube fenders and 35" tires. Kelsi was my service rep and she is wonderful. My Jeep still nee The dealership did a great job installing my Bushwacker tube fenders and 35" tires. Kelsi was my service rep and she is wonderful. My Jeep still needed a lift kit installed as the tires rubbed the rear fenders under load. More
hard working dealership Friendly sales and financial staff, responded to my inquiry in a matter of minutes, gave me fair price on trade in and made me feel like I was the num Friendly sales and financial staff, responded to my inquiry in a matter of minutes, gave me fair price on trade in and made me feel like I was the number one priority More
long time to wait to change and balance 4 tires. I arrived right at 8am. I finally received my Jeep just before 11am. What work did I have done? 4 new tires to be put on and balanced. Last Monday I arrived right at 8am. I finally received my Jeep just before 11am. What work did I have done? 4 new tires to be put on and balanced. Last Monday I was quoted a price for the work of @ $875. When the work was completed my bill came to almost $950. I questioned the price and brought the printed quote to the attention of the person handling my work. Back room person checked the figures and realized that there was a sale on my tires, buy 3 get 1 for $1. Final billing from you came to $733. That's a big difference from $875 or $950. More
Sales Great sales no haggling good overall experience a little slow as far as the overall sale but when your busy it's a lot of paperwork but they should tr Great sales no haggling good overall experience a little slow as far as the overall sale but when your busy it's a lot of paperwork but they should try to simplify the paperwork and maybe shorten it up some. More
Great Service They were great! Very knowledgeable, informative, and hospitable staff members. I’d be delighted to return for further service and maybe even for the They were great! Very knowledgeable, informative, and hospitable staff members. I’d be delighted to return for further service and maybe even for the purchase of a new vehicle. Great job guys! Kelsey too! More
Very Friendly and Helpful We just bought a used jeep wrangler, very nice, and great condition. Our sales rep. Chase, was a gentlemen and answered all of our questions. Manager We just bought a used jeep wrangler, very nice, and great condition. Our sales rep. Chase, was a gentlemen and answered all of our questions. Manager very friendly and respectful. Thank you all! Best dealership I’ve ever been too. More
Great Service Great experiance from the moment I pulled in service area. Tyler was great. He immediately did initial test on battery. I left truck so more test c Great experiance from the moment I pulled in service area. Tyler was great. He immediately did initial test on battery. I left truck so more test could be run. He called later to say it was ready and battery was replaced under warranty. I will definitely go back for all my service needs for my Ram truck. More
Friendly and stress free My car is still under warranty, so the work that needed to be done was fairly painless. They took a diagnostic reading and found it to be a simple fix My car is still under warranty, so the work that needed to be done was fairly painless. They took a diagnostic reading and found it to be a simple fix. I was given a rental to use for the day and had my car back the next afternoon. Any questions I had were answered in an efficient manner. More