Cross Chrysler Jeep Fiat

Award goes to: MATTY T. WARD We rolled and totaled our 2005 Jeep Rubicon and thankful to be alive, we missed it and wanted to replace it (thank goodness for full-coverage). We kn We rolled and totaled our 2005 Jeep Rubicon and thankful to be alive, we missed it and wanted to replace it (thank goodness for full-coverage). We knew what we wanted and were checking out Cross's Wranglers. Matty introduced himself and impressed us with his knowledge of Jeeps. He took our email and whenever he got one in like we wanted he emailed the info with photos. After two failed attempts on Craigslist and Matty's hard work, Matty found what we were looking for!!!! Thank you Matt Ward, Matty Ward, and Cross Chrysler! More

Cross Jeep for the win I got exactly what I wanted from Cross. I had been to the lot several times and not found what I was looking for, but when I did the people there wer I got exactly what I wanted from Cross. I had been to the lot several times and not found what I was looking for, but when I did the people there were friendly and got me taken care of. I sent a friend there and they bought and I'll be taking my sister there as well. More

Customer Service is Not Dead! In an age of reapidly declining customer service I am always on edge when making large purchases. This said I was truly pleased from the moment I cont In an age of reapidly declining customer service I am always on edge when making large purchases. This said I was truly pleased from the moment I contacted Cross. They were knowledgeble and extremely friendly. My salesperson, Keaton, re-scheduled his day and stayed much later than his shift to help during the buying process. He was down to earth and professional and went out of his way to make sure I was taken care of. After buying my Jeep, a mechanical problem was discovered and they immediately began taking care of it. They even consulted a competing service department to get the job done right! I am very pleased with my buying experience at Cross and will definately reccomend them to anyone in the future. They have an incredible Jeep selection and will make sure you are completely satisfied with your purchase. I will be doing buisiness with them for many years to come! Thanks again! More

The Best Jeep Dealer In Louisville We started looking for a Jeep. Went to other Jeep dealers in Louisville but none compared to Cross Chrysler Jeep. Awesome Experience. Great Customer We started looking for a Jeep. Went to other Jeep dealers in Louisville but none compared to Cross Chrysler Jeep. Awesome Experience. Great Customer Service and by far a dealership that was concerned with making us happy. More

Great buying experience Bought my second jeep from Cross and Roy Twyman. Great experience from a salesperson and dealer I trust. My first jeep was slightly used and I kept Bought my second jeep from Cross and Roy Twyman. Great experience from a salesperson and dealer I trust. My first jeep was slightly used and I kept it for 6 years. Wanted something new and a bit more upscale. The jeep I wanted wasn't on the lot, but Roy was able to secure it for me. Really like doing business at Cross! More

They had me out the door and down the road under an hour! I couldnt have asked for a cheaper, better looking and wonderful truck!! They were so friendly when I called about the truck and went out of their way I couldnt have asked for a cheaper, better looking and wonderful truck!! They were so friendly when I called about the truck and went out of their way to make sure everything was ready for me when I went to pick it up! They even stayed later then closing to allow me to make the drive up! I will be recommnding this dealership to other people, although, there were a few minor details that were out of place. Overall, I had an excellent experience with an excellent organization! Thanks again for giving me my dream vehicle! More

Waste of everyone's time! Contacted Cross about purchasing a Yukon XL Denali and spoke with Keaton. He was friendly but did more talking than listening. I provided factual in Contacted Cross about purchasing a Yukon XL Denali and spoke with Keaton. He was friendly but did more talking than listening. I provided factual information supporting my offer. It wasn't accepted by cross and they did not counter. I moved to pursue a vehicle elsewhere. Keaton contacted me asking if I wanted to submit another offer. I did $1,000 higher which was meeting them in the middle between their asking price and my initial offer. Keaton left me a voicemail stating he had good news. I returned his call only to be informed the good news was he is going sell me the vehicle for over their asking price! Per the car fax the vehicle had low miles (good) but was bought at auction, been in a rear end collision, had 5k miles put on it while being for sale for over 6 months (bad). The risk did not outweigh the reward for my dealing with them. It was a major waste of everyone's time! More

Down to Earth People Bill Zhunga was my sales rep. I really couldn't ask for better service. He worked with me on what best fit my budget and made me feel right at home. W Bill Zhunga was my sales rep. I really couldn't ask for better service. He worked with me on what best fit my budget and made me feel right at home. With this being my first time buying a new vehicle I wasn't nervous. No pressure, straight forward, honesty!! I would recommend Cross Chrysler Jeep to anyone. Thanks a millon! More

They had my perfect Jeep Bill Zhunga was very helpful to me in my purchase of a 2014 Rubicon X. I wish the management would have dealt with me a little better on the price, bu Bill Zhunga was very helpful to me in my purchase of a 2014 Rubicon X. I wish the management would have dealt with me a little better on the price, but I am happy with my vehicle. I had to drive up from Alabama to pick up the Jeep, and Bill was waiting on me to help me return the rental car. He took extra time for me and my wife to try out the test track before we left. I would recommend this dealership to anyone looking for a jeep. More

Accommodating, friendly, not pushy Been talking to Jason for months from a distance (I'm in Cincinnati). He was always helpful and friendly without being pushy or annoying. Would go abo Been talking to Jason for months from a distance (I'm in Cincinnati). He was always helpful and friendly without being pushy or annoying. Would go above and beyond to send me pics and videos of cars knowing that I was out of town. Once we decided on a deal, Matt avoided the usual finance room push once I let him know (just once) what my intentions were. Even after the deal was done, Jason took extra time to make sure we were well acquainted with the technology, etc in the new car. If all car buying experiences were this easy, pleasant, and straight forward, more people would look forward to their dealer experience. Thank you Jason. More