Cross Chrysler Jeep Fiat

I have a 2008 Chyrsler 300LX that needed replacement key fobs. I try to avoid dealer service for my vehicle like the plague, especially from the one I made my purchase (Sam Swope) I had a very poor buying e fobs. I try to avoid dealer service for my vehicle like the plague, especially from the one I made my purchase (Sam Swope) I had a very poor buying experience there. I arrived at Cross without an appointment, and suprisingly was waited on very quickly by Greg. I explained that I need two new key fobs programmed. Greg did not give the standard spill that my part was inadeqaute or substandard because I didnt get it from the dealer. He told me to pull my car in, and got started right away. While he was entering the data into the computer I had a question about my car that was not related to the keyfob. He told me that he would get me a prinout that described the standard options on my model. It about 20 minutes, my fobs were done, I recived my printout, and Greg showed me where to make payment. It was nice to be treated professionally and have my needs addressed without delays or excuses More

My husband and I just bought our first Jeep. We found the dealer website through autotrader.com. Austin was a pleasure to work with and made sure we test drove everything we were interested in. He also the dealer website through autotrader.com. Austin was a pleasure to work with and made sure we test drove everything we were interested in. He also gave us his opinion when asked which helped alot! I can't say enough great things about Austin. However, the financing was the worst experience I have ever had buying a car! I called earlier in the day to have credit ran and make sure all information was given before I drove an hour to the dealership. When we arrived at 430pm I gave all proper documentation so when we found a vehicle we could sign and leave. We test drove 3 jeeps and made a decision. We waited 2 hours just to see the finance guy Todd. We didn't leave until 830! Talk about NOT being excited about your purchase! It was dark, raining,and storming when we left. I have bought car in this same fashion before and have never had to wait that long ever! More

I traveled from GA to KY. I negotiated online and no surprises at arrival. I highly recommend this dealership and working with Matty! James Brown surprises at arrival. I highly recommend this dealership and working with Matty! James Brown More

I traveled to Cross from Columbus, Ohio in July 2012. I had been looking for a very specific Jeep Wrangler for some time and finally located it at Cross. I made an internet inquiry and within 24 hours, Bil had been looking for a very specific Jeep Wrangler for some time and finally located it at Cross. I made an internet inquiry and within 24 hours, Bill Zhunga called me. This negotiation took a few days as I was trying to work the payment and cash down payment in to my budget. Bill was a huge help, negotiating on my behalf, keeping me updated and ultimately getting me a great deal that I could afford. He even called me twice on my way to Kentucky to check on me. After getting the Jeep home, I discovered that it was missing it's jack. I contacted Bill to see if maybe there was a spare that I could get. He located one on Ebay, bought it and shipped it to me himself. I have never had such a good experience buying a vehicle. Bill did so much for me and he still stays in touch. If I ever buy another Jeep, I will go back to Cross for sure. I got a great Jeep that I love and I feel like Bill made that possible. He went above and beyond to help me get something that I really wanted. It's a Jeep Thing! :) Thanks. Angie Blackburn More

We had a great experience at Cross. Marty Ward was very helpful and knowledgable about our vehicle and made us a great deal. The entire experience was quick and pleasant- everyone at Cross was polite and f helpful and knowledgable about our vehicle and made us a great deal. The entire experience was quick and pleasant- everyone at Cross was polite and friendly. Would definitely buy another vehicle here in the future. More

Wonderful people and wonderful experience. Mark was very pleasant to work with, honest and helpful. All of the employees were friendly. I would definetly buy from this dealership again. pleasant to work with, honest and helpful. All of the employees were friendly. I would definetly buy from this dealership again. More

I received fantastic customer service and friendliness during the entire purchase process. Jared explained and demonstrated all of the unique features of the van in great detail. during the entire purchase process. Jared explained and demonstrated all of the unique features of the van in great detail. More

Mark was pleasant to work with, and gave me a great experience. He took the time to check over the inventory to meet my specific needs and made it as painless as possible. I don't remember all the na experience. He took the time to check over the inventory to meet my specific needs and made it as painless as possible. I don't remember all the names of the people I interacted with while at Cross but they were all very professional and very courteous. When I am ready for another vehicle and if they carry it I will definitely be going back. More

My experience with Cross Motors overall was great. There were a few issues in the beginning that were taken care of soon after. The Jeep I was interested in, was a special edition, and had already been orde were a few issues in the beginning that were taken care of soon after. The Jeep I was interested in, was a special edition, and had already been ordered by the dealer. It took a little longer than was thought for it to be delivered and the only car I had was a rental, due to my last Jeep being totaled in a wreck, so Jared was able to arrange a loaner until my Jeep arrived. What a relief! I've bought a few new cars in the past from different dealers, never getting the kind of attention that should be expected when spending 10's of 1000's of dollars on a single purchase. I was really impressed with the fact that, instead of handing me the keys to my new Grand Cherokee, he sat me down inside of it and went over everything in detail. And I mean everything! Thanks for such a pleasurable experience! I'll definitely look Jared Cross up when looking for my next new car. More

Purchased my first car from Cross Motors this week and couldn't have had a better experience! Jared was genuinely helpful and enthusiastic throughout the whole process, which made a difference. He was ab couldn't have had a better experience! Jared was genuinely helpful and enthusiastic throughout the whole process, which made a difference. He was able to find the jeep with all the details I wanted and explained how to use them very patiently. I'm sure our family will be back in the future! More