Cross Chrysler Jeep Fiat

Went in just to look at a Jeep Wrangler that I was interested in and things couldn't of gone any better, I walked out with a Jeep Wrangler! Right off the bat, Jared was very exthusiastic, and very he interested in and things couldn't of gone any better, I walked out with a Jeep Wrangler! Right off the bat, Jared was very exthusiastic, and very helpful. The one thing that really stood out was if Jared didn't know an answer to a question he found someone who did, and didn't waste anytime doing it. He pulled the Jeep out that I was interested in and showed the car from bumper to bumper. Within 10 minutes of looking at the Jeep, He offered the test drive and I was very impressed with the Wrangler. So after returning to the car dealership, He was quite to offer us ( me and my mother) a cold bottle of water and was right on that! He introduced us to his machanics and who I would be helping me get the FREE oil changes for the Jeep. After that we started the dealing and wheelin, And they really mean business, I couldn't of asked for a better way of buying and trading in my 350Z! The entire staff at Cross was very polite and very helpful. The dealership was very clean and in order. Again Just can't stress how great the customer service was. As little as it is, when telling them that we were traveling back to Cincinnati they give me straps to keep the bars from rattling while the top was down on the Wrangler. Little things like that go miles to customers. After leaving and being almost halfway back to Cincinnati, I looked up and realized I forgot my garage door opener, called them and they said to not worry and they will mail it to us. I will be referring people looking for great business and good service to Cross! Thanks for making car buying a enjoyable thing! ~Andrew More

The service department is fantastic & helpful. Great service would recommend highly, the best I have ever dealt with in 20 plus years of dealing directly with dealership service department. service would recommend highly, the best I have ever dealt with in 20 plus years of dealing directly with dealership service department. More

I am very happy with the service that I received at Cross Chrysler Jeep. Keith was very friendly, and he was very helpful while I was choosing the type of car I wanted. He went over all the options I had to Chrysler Jeep. Keith was very friendly, and he was very helpful while I was choosing the type of car I wanted. He went over all the options I had to choose from. I didn't feel like I was pressured into buying a car, and that is very important to me and my husband. I would recommend this dealership to anyone looking to buy a new car. More

I was searching for a town and country limited van which was not in stock but they did have one on order which would arrive in 4-6 weeks. Keith was able to locate one for me which allowed me to get a extra was not in stock but they did have one on order which would arrive in 4-6 weeks. Keith was able to locate one for me which allowed me to get a extra rebate for this month and a customer loyality bonus for this month which saved me $2,000 and I had already agreed on a price for the van coming in a few weeks so even though a deal was made Keith made a good deal a great deal. thanks Norman and Susie Dearner More

We visited this dealership to "look" for a vehicle that we were interested in. John Cross greeted us with a very friendly and helpful attitude. He was very kind, honest and sincere when work vehicle that we were interested in. John Cross greeted us with a very friendly and helpful attitude. He was very kind, honest and sincere when working with us and gave us lots of information about the the vehicles we were interested in. His brother Jared was very helpful and friendly and helped us finish out our day at the dealership. We even got the opportunity to meet the owner and his wife. We felt very at home at this dealership and love the Jeep Patriot we purchased. Thanks for all the hard work guys! More

Great experience. Very friendly staff. Worked with me on several options for several different vehicles, until we found the right fit for me. Non-pushy sales team that was very willing to help. on several options for several different vehicles, until we found the right fit for me. Non-pushy sales team that was very willing to help. More

After a search on line I found a chrysler 300 Limited that they had in stock that I was interested so I called and set up an appointment to look at the car. After a test drive and review of the car I sa that they had in stock that I was interested so I called and set up an appointment to look at the car. After a test drive and review of the car I sat down with Mark and we worked out a satisfactory purchase contract between us. I took delivery and have been very satisfied with the 300. More

Not only would I recommend this dealership, I have already done so. Several friends have seen my Jeep and asked where I purchased it. I told them it was worth the 3 hour drive to Louisville because al already done so. Several friends have seen my Jeep and asked where I purchased it. I told them it was worth the 3 hour drive to Louisville because all of the people at Cross were very polite and helpful but my salesman, Jason Hutchings was great, No pressure, didn`t turn me over to a manager, and never got upset when I asked to drive a different vehicle other than the one we had talked about over the phone. We had been talking on the phone about one particular Jeep for three days and I made the trip to see it in person. At one point I switched to a different Jeep on the lot and asked to drive it also. Jason never batted an eye, just said let`s go. That is the vehicle I brought back home to Columbus, Ohio with me. I won`t lie, I shopped two dealerships in Cincinnati the day before and another one in Columbus. But Cross won me over with their friendly Country style of treating customers like friends. More

One of the goals I have when buying a new car is that the experience is easy and enjoyable. I don't want to feel pressure. I want to be treated with respect. I want to be informed. But most importantly, I wa experience is easy and enjoyable. I don't want to feel pressure. I want to be treated with respect. I want to be informed. But most importantly, I want to enjoy the experience. I received all of that while shopping for new car at Cross Chrysler Jeep. Upon my first visit, I was just looking. There was no pressure from sales rep Bill Zhunga. I mentioned "I'll come back for a test drive when I have more time". His reply, "Ok, look forward to seeing you soon." On my second visit, I was very much interested in a Jeep Grand Cherokee. Matt Ward provided not only a test drive but also informed me about the vehicles features in a non-salesy, educational manner. Being unsure if I wanted to make a large investment at the price and offer provided, I wanted to give it some time. You would expect what is typical at this point is a hard pressure sale, a close while I was there and interested. I received none of that. "You have our number if you give it some more thought" was the reply. When it was time to negotiate the price on my third visit, I felt that Cross provided me with a fair price, one in which I would feel comfortable knowing I didn't overpay. I feel that's important. No one wants to love their new car but in the back of their mind think "did I pay too much?" Other services such as working with business manager Todd Isenberg on financing, I was not over-pressured in securing add-on services (e.g. warranty and insurance). I walked away clear about terms and conditions. So as result of shopping with Cross Chrysler Jeep, I received a vehicle I wanted at the price I felt good about and with a positive experience throughout the entire process. I would not hesitate to recommend Cross Chrysler to friends or family. And by the way, I love my new Jeep Grand Cherokee Limited 4x4! If you want one, I'd head to Cross the second you do. I hope your car buying experience goes as well as mine. Sincerely, Jim Kirk President/CEO Ump-Attire.com Louisville, Kentucky More

Sales staff was great, worked with me on upgrading my radio. provided me transportation while service upgraded redio. They had very good knowledge about the vehicles that i looked at and ultimately bough radio. provided me transportation while service upgraded redio. They had very good knowledge about the vehicles that i looked at and ultimately bought. More