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Cross Chrysler Jeep Fiat

Louisville, KY

4.9
1,699 Reviews

1501 Gardiner Lane

Louisville, KY

40218

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Showing 1,699 reviews

March 12, 2024

Excellent communication. New vehicle as described. Easy to work with. Highly recommend to anyone. Great experience More

by brian_blakeman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
BJ Cornell
February 26, 2024

Shawn, Austin and James were a great team to work with. I bought my first car at Cross in the 90s and it was great to come back. Thanks! More

by AW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Luckett, Shawn Lopes, James Holfinger
Apr 13, 2024 -

Cross Chrysler Jeep Fiat responded

We appreciate the kind words about our team. It's great to hear of your loyalty to Cross Chrysler Jeep FIAT since the 90s, and we're glad you had a successful car-buying experience with us again. We truly value your business.

February 24, 2024

Shawn Lopes was excellent. He answered all my questions promptly and kept in touch right up until my vehicle was delivered to me in New Jersey. More

by Ellentackach
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes
Apr 13, 2024 -

Cross Chrysler Jeep Fiat responded

We're pleased to hear our team helped you find the right vehicle and that you appreciated the promptness of their communication. At Cross Chrysler Jeep FIAT, good service is a tradition.

February 22, 2024

Such a pleasant experience purchasing my new vehicle. This is the third vehicle I have purchased from Cross Chrysler Jeep. Shawn was very patient when I was not really sure exactly what I wanted to do. T More

by Merry J.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes, James Holfinger
Apr 13, 2024 -

Cross Chrysler Jeep Fiat responded

We're so pleased to hear about your experience at Cross Chrysler Jeep FIAT, particularly with our team. The confidence you have in us by purchasing your third vehicle, a Jeep Grand Cherokee no less, is greatly valued. Thank you for the kind words and hope to see you again soon.

February 20, 2024

Everyone was super awesome and helpful there and made the process of buying my trust car so easy More

by Lmattingly01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes, James Holfinger
Apr 13, 2024 -

Cross Chrysler Jeep Fiat responded

We're content to hear your car buying process at Cross Chrysler Jeep FIAT was simple and efficient. Each member of our team is committed to providing high-quality assistance. Thank you for trusting us with your vehicle purchase, we appreciate it!

February 18, 2024

They always to a great job. The only thing that needs work is getting all the tires with the same amount of air so the alarm does not go off. More

by Jayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Turner, Tyler Morrison, Rick Turner, Kelsi Ferguson
Apr 13, 2024 -

Cross Chrysler Jeep Fiat responded

We appreciate the five-star review and feedback, Jayne. Our Service Team is always ready to assist you when needed. We welcome you back to Cross Chrysler Jeep FIAT for all of your future automotive needs.

February 03, 2024

We just bought another Jeep from Cross Chrysler Fiat. Outstanding service from Shawn Lopes and we love the car. More

by Dusty34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes, James Holfinger
Apr 13, 2024 -

Cross Chrysler Jeep Fiat responded

It's great to hear you're satisfied with the service from our team at Cross Chrysler Jeep FIAT and that you love your new Jeep. Thanks for using us as your trusted dealership. Your positive review is appreciated.

February 01, 2024

The Salespeople were very friendly. Shawn Lopes was very helpful, straightforward and answered all our questions. More

by Happy
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes
Feb 02, 2024 -

Cross Chrysler Jeep Fiat responded

We appreciate your feedback. At Cross Chrysler Jeep FIAT, we take pride in our team's approachability and knowledgeability. Glad you found it helpful!

January 25, 2024

I've been doing business and maintained friendships with the guys and gals at Cross for 10+ years now! Top notch dealership with a sales team that actually knows something about the vehicles they sell! This More

by Justin.coulter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Madison, Dustin Madison, Austin Luckett, Jon Cross, Matthew Beard, Shawn Lopes, Tyler Morrison, David Figg, BJ Cornell
Apr 13, 2024 -

Cross Chrysler Jeep Fiat responded

We appreciate your long-term connection with Cross Chrysler Jeep FIAT and are glad our skilled team, including Shawn Lopes, could assist in your recent Jeep Gladiator Rubicon purchase return. Your support really means a lot to us.

January 24, 2024

Rude and denied me service after they were the ones who damaged my jeep beginning with an oil change. The seat leather seat was scratched which they did repair but upon taking it back in for repair my driv More

by Leigh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Turner, Matt Morrison
Jan 25, 2024 -

Cross Chrysler Jeep Fiat responded

Hello, We’re aware of your concerns and we respect your opinion. Unfortunately, we are at capacity with our current customers and cannot accommodate you at this time. Per our conversation, we recommend visiting your original selling dealer who is also local to you. Thank you, Chris Madison General Manager cmadison@crossmtrs.com