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Cross Chrysler Jeep Fiat

Louisville, KY

4.9
1,897 Reviews

1501 Gardiner Lane

Louisville, KY

40218

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Showing 1,897 reviews

May 20, 2023

Fantastic service department. I will continue to bring my Jeep there for all its service needs. More

by Merry J.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Turner
May 22, 2023 -

Cross Chrysler Jeep Fiat responded

We appreciate this 5-star review and your loyalty, Merry. It is great to know that you had a fantastic experience with our Service Team while they took care of your Jeep. If there is anything else we can help you with, please let us know at Cross Chrysler Jeep FIAT.

May 19, 2023

Great customer service and will return. I recommend Cross Chrysler Jeep Fiat to everyone. They were able to get me in for a repair on my jeep pretty fast and had it fixed the same day. More

by tiggertigger1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karyssa and Mark Yates
May 19, 2023 -

Cross Chrysler Jeep Fiat responded

We take our reviews to heart and are delighted to learn about your 5-star visit with our Service Department. Please let us know if you have any further questions about the repairs on your Jeep and thank you again for choosing Cross Chrysler Jeep FIAT.

May 16, 2023

Shawn was great! He searched inventory to be sure he found just what I wanted to buy. He recommended I drive a couple versions to ensure I was making the right choice More

by Rebecca.schardein
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes
May 17, 2023 -

Cross Chrysler Jeep Fiat responded

Hello and thank you for your amazing five-star review of your experience with our Sales Department. Congratulations on selecting a great new vehicle, the Jeep. We appreciate your business at Cross Chrysler Jeep FIAT and welcome you back anytime!

May 15, 2023

Cross Chrysler Jeep Fiat did a great job selling me my jeep. They go out of their way to make you feel like family. My salesperson was Shawn Lopes. He was nice, courteous and made everything so easy!! More

by Tracycampbell674
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes, James Holfinger
May 16, 2023 -

Cross Chrysler Jeep Fiat responded

Congratulations on your new Jeep. We are honored to learn that our Sales Team could make you feel like family. Thank you for pointing out how they were nice, and courteous, and could make this entire process so easy. We are grateful for this wonderful 5-star review and look forward to your next visit with us here at Cross Chrysler Jeep FIAT.

May 13, 2023

Couldn’t be more pleased with the overall experience at Cross. Joel Maupin was my sales rep and his customer service exceeded my expectations on every level. Excellent communication and customer service ev More

by Tomjr501
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joel Maupin, Matthew Beard
May 19, 2023 -

Cross Chrysler Jeep Fiat responded

Seeing such a positive rating and review of your experience with our helpful and supremely communicative team is so rewarding. A sincere thank you for sharing your feedback, and for choosing our Sales Team at Cross Chrysler Jeep FIAT. We thank you for your recommendation.

May 11, 2023

Called wanting to buy my jeep. Then made an insulting offer. Then treated me like I was idiot by making excuses. More

by mngleitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
May 12, 2023 -

Cross Chrysler Jeep Fiat responded

Hello, Providing top-notch customer service is the goal that we always strive for here at Cross Chrysler Jeep FIAT. I would appreciate the opportunity to learn more about your experience. Please reach out to me at your earliest convenience and provide me with your best method of contact to further discuss this. Thank you, Chris Madison General Manager cmadison@crossmtrs.com

May 12, 2023 -

Cross Chrysler Jeep Fiat responded

Hello, Providing top-notch customer service is the goal that we always strive for here at Cross Chrysler Jeep FIAT. I would appreciate the opportunity to learn more about your experience. Please reach out to me at your earliest convenience and provide me with your best method of contact to further discuss this. Thank you, Chris Madison General Manager cmadison@crossmtrs.com

May 12, 2023 -

Cross Chrysler Jeep Fiat responded

Hello, Providing top-notch customer service is the goal that we always strive for here at Cross Chrysler Jeep FIAT. I would appreciate the opportunity to learn more about your experience. Please reach out to me at your earliest convenience and provide me with your best method of contact to further discuss this. Thank you, Chris Madison General Manager cmadison@crossmtrs.com

May 12, 2023 -

Cross Chrysler Jeep Fiat responded

Hello, Providing top-notch customer service is the goal that we always strive for here at Cross Chrysler Jeep FIAT. I would appreciate the opportunity to learn more about your experience. Please reach out to me at your earliest convenience and provide me with your best method of contact to further discuss this. Thank you, Chris Madison General Manager cmadison@crossmtrs.com

May 09, 2023

They worked hard to get the deal done! Shawn was awesome to work with. They filled the jeep up and the GM dealer wouldn't even do that. More

by brentlykirk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes
May 19, 2023 -

Cross Chrysler Jeep Fiat responded

Thank you for the glowing review. Our team here at Cross Chrysler Jeep FIAT is proud to read that you had an excellent experience with us. Please feel free to reach out if we can do anything else to assist you.

May 09, 2023

Great sales team and a great service department. Purchased truck used and had an easy transaction. Service was a breeze to schedule and the service advisor was very helpful. More

by Kenwaters1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsi Ferguson, Chris Gabehart
May 19, 2023 -

Cross Chrysler Jeep Fiat responded

Hello, thank you so much for your business and kind feedback. We are happy to know that you have had great experiences with our Sales and Service Teams at Cross Chrysler Jeep FIAT and it is an honor to be your choice. We look forward to your next visit, take care.

May 01, 2023

Great prices for amazing vehicles. Shawn did a great job working with me to make the buying process go smoothly. More

by collardam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes, Chase Vancelette
May 20, 2023 -

Cross Chrysler Jeep Fiat responded

Thank you for the great rating and review, Collardam. Our Sales Team is happy to see that you had a smooth car-buying experience at Cross Chrysler Jeep FIAT. Congratulations on the new car!

April 28, 2023

BJ Cornell was extremely helpful and a pleasure work with. He provide one of the best vehicle buying experiences I’ve ever had. There was a manager named Chris who did a fantastic job as well. Because o More

by Alan Mode
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Gabehart, BJ Cornell
May 01, 2023 -

Cross Chrysler Jeep Fiat responded

Congrats on your purchase, Alan! It's awesome to know that our Sales Team provided you with one of the best vehicle-buying experiences you've ever had, as that is what we strive for here at Cross Chrysler Jeep FIAT. We appreciate your kind review, and we hope to see you again in the future.

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